We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our client's products and services.

• Assist in floor moves, merchandising, display maintenance, and housekeeping;
• Process and replenish merchandise as well as monitor floor stock;
• Handle customers request and escalate to management where appropriate;
• Help update in store price changes and checks;
• Meet or exceed set sales targets;
• Help monitor store security through vigilant customer service and consistent implementation of store back office and FSR procedures
• Prepare Items for Display
• Check & confirm readiness of merchandise for display; ensure only items of good quality are displayed; facilitate return of defective items to the warehouse
• Update New Price Tags for Promotions
• Ensure timely preparation & display of merchandise upon delivery; update e-tags of merchandise
• Monitor Item Replenishments
• Replenish display modules and maintain full display of merchandise; inform Store Manager/ Supervisor items for replenishment; ensure that there are enough stocks to meet sales target   

• To assist customers and provide their needs.
• To increase Sales.
• To ensure items are displayed properly.
• To ensure stocks are replenish.
• To ensure cleanliness of the store.

Project Planning and Scheduling:

• Develop comprehensive project plans and timelines.
• Allocate resources, including labor, materials, and equipment.
• Coordinate with architects, engineers, and other stakeholders.

Project Execution:

• Supervise and manage construction activities on-site.
• Ensure compliance with design specifications and quality standards.
• Monitor progress and make adjustments to the project plan as necessary.

Team Management:

• Lead and supervise construction teams and subcontractors.
• Conduct regular site meetings and briefings.
• Resolve any conflicts or issues that arise on-site.

Safety and Compliance:

• Ensure all work is performed in compliance with health and safety regulations.
• Conduct regular safety inspections and audits.
• Implement and enforce safety policies and procedures.

Quality Control:

• Perform regular inspections to ensure work meets quality standards.
• Address any deficiencies or issues promptly.
• Coordinate with quality assurance teams as needed.

Client Communication:

• Maintain regular communication with clients regarding project status.
• Address client concerns and requests promptly.
• Ensure client satisfaction with the project outcome.

Documentation and Reporting:

• Maintain accurate project documentation, including contracts, reports, and correspondence.
• Prepare and submit regular progress reports to stakeholders.
• Ensure all project records are up-to-date and properly filed.

• With strong Inventory Management Skills
• Knows how to reconcile stocks
• Knows to implement rules in stockroom
• Knows to follows the aging stage of each stocks/brands
• Proficient in MS Office, Excel, Pivot
• Customer Service oriented

Achieve maximum sales profitability, growth, and account penetration within an assigned territory and/or market segment by effectively selling the company's products and/or related services. Personally contacts and secures new business accounts/customers.

As a Security Guard, you will be responsible for monitoring and protecting property, preventing theft, and ensuring the safety of all individuals on site. You will act as a visible deterrent and respond to incidents and emergencies as necessary.

Key Responsibilities:

• Patrol assigned areas to deter and detect signs of criminal activity or disturbances.
• Monitor surveillance equipment and alarms, responding promptly to incidents.
• Conduct regular checks of doors, windows, and other entry points.
• Enforce company policies and procedures while maintaining a professional demeanor.
• Write detailed reports of daily activities and any incidents that occur.
• Assist visitors and employees by providing information and addressing concerns.
• Respond to emergencies, including fire alarms and medical situations.
• Collaborate with local law enforcement as needed.

• Promote and demonstrate products to customers.
• Assist customers with product information and purchasing decisions.
• Ensure products are well-displayed and stocked.
• Meet or exceed sales targets.
• Monitor inventory levels and report shortages.

 Provide a safe working environment at all times. Ensure all employees comply with safety standards and that personal protective equipment (PPE) is used were required.

 Develop programs and organize training to promote workplace health and safety (WHS) awareness among employees.

 Monitor the progress and evaluate the effectiveness of safety and health programs.

 Perform risk management, assessing potential WHS risks and recommend control measures to eliminate and/or mitigate workplace accidents.

 Review and formulate safety rules to enhance safety and health in the workplace.

 Organize and attend monthly WHS committee meeting.

 Organize and perform monthly safety inspection to identify potential safety and health hazards; and violation of safety regulations;

 Work closely with the WHS committee members to review critical safety inspection finding and/or other safety and health issues raised by the management, employees, internal and external auditors and authorities; and work out relevant action plans to close safety gaps identified.

 Conduct investigations for incidents and accidents, interviewing the staff concerned to evaluate the causes and to provide recommendations to prevent recurrence of similar incidents and accidents;

Provide monthly update on the following to management representatives:

Facility Management

 Management of building services such as air conditioning and mechanical ventilation (ACMV), DI water plant, water recycling systems, electrical, firefighting protection and security systems, generator set, lifts, cleaning services, pest control.

 Carry out regular site inspection and ensure that any irregularity is rectified in a timely manner.

 Conduct technical audit, perform data logging and trend analysis of ACMV equipment performances and identify measures for reliable operations.

 Ensure that all facilities that support production have 100% uptime and production is never disrupted.

 Supervise contractors and/or technicians in provision of preventive/corrective maintenance services and ad hoc repairs. Ensure that all works are duly carried out to be highest standard, down time is minimized, and all works are in compliance with company’s health and safety policy, relevant legislation, standards

and requirements governing the maintenance and management of buildings in China.

 Supervise testing and maintenance of electrical installations and proper calibration of other equipment used in the facility to ensure reliability and optimal operating condition.

 Streamline facility management operations, review facility management services contracts and operating procedures.

 Prepare and submit monthly progress and expenditure report in defects rectification works and addition and alteration projects. Ensure monthly expenditure is within planned budget.

 Provide support in all internal and external audits and partnering with the Quality Manager to follow upwith action plans to ensure proper closure on audit findings related to facilities management.

 Attend to emergencies promptly, rectify them with minimal inconvenience and disruption to factory

operations.

Environment

 Ensure compliance with all government environmental regulations at all times.

 Drive actions that reduce the companies’ environmental impact by reducing usage of resources (water, electricity etc.).

 Ensure that effective controls are in place to manage chemical usage, storage and disposal. Security

 Develop security policy and procedures for the facility.

 Lead investigation on report of loss, theft and accident suffered by staff and/or visitor.

• Deliver needed materials and cargos to its respective destinations.
• Check and list the materials/cargos before transporting it to its destination.
• Ensure that products appear in the right store, at the appropriate time and in correct quantities.
• Assist delivery drivers with delivery process.
• Follow company safety procedures.
• Review deliveries with customer to ensure products meet their needs.
• Unload goods as per client specifications.
• Provide quick and quality delivery service by assisting the delivery team in delivery routes, following schedules and delivering on time.
• Ensure that all products are properly taken care off, from handling products for delivery, handling products during transit, assembling products and serving products to customers.
• Also includes proper documentation of delivery reports and handling of cash and/or monetary equivalents.

The Booking Salesman is responsible for promoting and selling the company's products to clients in the Pampanga area, primarily through direct bookings. This role involves maintaining excellent customer relationships, achieving sales targets, and ensuring efficient product distribution.

Calling all IT and POS terminal enthusiasts!

The largest non-bank POS terminal network in the Philippines is hiring. 

Join our expansion as we look for 30 qualified Field Technicians in the LUZON, CEBU, CDO, ILO-ILO, and DAVAO areas.

What you'll get?

• Permanent and Direct employment (Not under agency)
• Metro Manila (Minimum wage) rate with a salary increase based on performance/eligibility.
• Motorcycle Allowance

PLEASE READ THE JOB DESCRIPTION AND JOB QUALIFICATIONS CAREFULLY. 

JOB SUMMARY: 

• The Field Technician plays a crucial role in the efficient and effective fulfilment and management of clients’ service requests, specifically from asset receiving and safekeeping through preparation, testing, deployment, post-deployment and reporting, including asset care and management.

KEY RESPONSIBILITIES: 

• Service request fulfilment: Deploy new terminals and/or peripherals or replace previous installations, provide on-site checking, reprogramming or deprogramming and other services in accordance with customer’s specifications and requirements, including agreed service turnaround time or completion. 
• Testing and Calibration: Test and calibrate installed equipment to ensure proper functionality and performance.
• Merchant Training: Provide training to merchants to ensure that all merchant’s cashiers understand the functionality, basic care and security of the deployed terminals. 
• Troubleshooting: Diagnose and resolve technical issues and malfunctions efficiently.
• On-Site Support: Provide on-site technical support and assistance to customers, addressing their concerns and resolving issues promptly.
• Communication: Maintain clear and professional communication with customers, keeping them informed about the status of every deployment or post-deployment service done.
• Service Reports: Accomplish in full the required details in the field service and other related reports for every field service done 
• Submission of Field Service Reports: Comply with the company’s policy and procedures on on-time submission of field service and related reports.
• Field Expense Liquidation: Comply with the company’s policy and procedures on on-time liquidation of field expenses.
• Inventory Management: Keep track and hold full responsibility and accountability over all entrusted company assets in view of the field service assignment. 
• Others: Attend scheduled trainings and meetings from time to time.

• Established Construction Health and Safety Program and Established Health and Safety Committee.
• Communicate the established safety protocols to concern department together with implementing and Monitoring of the established Safety Program.
• Coordinate with Construction representatives for any EHS non-compliance and/or EHS violation for Intervention and rectification.
• Established risk assessments, implementing and monitoring of each work.
• Recording of potential or significant incidents and accidents and investigating with root cause analysis to be cascaded to all the workers on the site. Lifting, electrical and equipment inspections etc. Is being implemented on the site.
• Advising on a range of specialist areas, e.g. fire regulations, environmental, scaffolding, rigging &
• Implementing safety violation program to all workers who will violate safety procedure/program that
• Provides first-aid treatment, and decision making to any of the injured personnel on site.
• Provides Orientation and required training for all workers.
• Compliance in local legislations such as, DOLE and other Applicable government agencies.

• Promote and sell banking products and services to new and existing clients
• Build and maintain strong relationships with clients
• Provide information and advice on financial products, including loans, accounts, and other banking services
• Meet sales targets and contribute to the growth of the business
• Participate in sales meetings, training, and professional development opportunities