• Oversee Training Delivery: Collaborate closely with the Training Delivery Manager to ensure the smooth delivery of training sessions.
• Manage Training Resources & Financial Planning: Handle training personnel management, participate in financial planning, and manage forecasting.
• Oversee Indirect Delivery Management: Manage partnerships with indirect delivery channels and reseller partners to expand training delivery reach and efficiency.
• Trainer Recruitment & Cross-Functional Coordination: Recruit and manage trainers/instructors, and coordinate with marketing staff (e.g., marketing manager, content/SEO writer, graphic designer) on website development and promotional activities.
• Collaborate with the Marketing and Sales Teams to develop promotional offers to attract clients.
• Strategize the marketability of courses when delivery resources are available at reasonable costs. Collaborate with the Marketing Team to drive interest through newsletters and social media.
• Monitor and report on new market trends and technologies in training, providing actionable recommendations.
• Expand Core Business & Identify Opportunities: Build on core strengths to identify new business opportunities, manage vendor relationships, and communicate with vendors effectively. Strengthen and maintain relationships with Insoft’s learning partners and clients.
• Coordinate with Training Sales & Delivery Teams: Work with the Training Sales Manager and Training Delivery Manager to match clients with courses across Insoft’s learning partner network.
• Vendor Communication: Introduce Insoft to vendors, establish communication, and discuss contract-related matters to understand alignment with their processes.
• Regular Reporting: Prepare and send daily, weekly, and monthly reports to the CEO as required.
• Participate in Operational and Development Initiatives: Engage in organization development and initiatives aimed at operational excellence.
• Perform Ad Hoc Tasks: Complete tasks as assigned by the CEO or their delegated representatives.

• Responsible for the company's daily operations management and process optimization to ensure the smooth operation of the company's business
• Formulate and implement the company's strategic planning, operational goals and promotion
• Lead the team, coordinate cross-departmental cooperation, promote business growth and team collaboration;
• Manage company resources, optimize resource allocation, and ensure efficient use of resources;

As an Operations and Compliance Associate based in the Philippines, you'll play a crucial role in supporting our day-to-day operations and ensuring regulatory compliance. This position is perfect for recent graduates looking to kickstart their career in fintech.

You will lead the build of our compliance operations, and serve as the point of contact to our compliance partners and internal teams for all Money Service Business compliance needs.

In this role, you will design and implement compliance operations, including policies and procedures and a system of controls. You will also build AML and KYC programs leveraging technology.

• Support the development and implementation of compliance policies and procedures
• Help monitor transactions for potential fraud or money laundering activities
• Contribute to Know Your Customer (KYC) processes and documentation
• Collaborate with cross-functional teams to improve operational efficiency
• Assist in daily operations, including customer support and transaction processing
• Stay updated on relevant regulations and assist in implementing necessary changes
• Participate in creating reports for management and regulatory bodies
• Manage the engagement of third party firms, performing any policies/procedural reviews and due diligence; evaluate risk-mitigation vendor capabilities

We are seeking an experienced SOC Analyst to join our security team. Ideal candidates will have a strong foundation in cybersecurity monitoring, incident response, and a solid understanding of shell access techniques and detection on vulnerable systems.

• Real-Time Monitoring & Threat Detection: Analyze security alerts to detect, investigate, and respond to potential security incidents.
• Vulnerability Assessment: Conduct in-depth analysis of vulnerabilities, focusing on shell access techniques to understand and mitigate risks.
• Incident Reporting: Create comprehensive incident reports with threat analysis, impact assessment, and actionable recommendations.
• Security Best Practices: Stay updated on the latest cybersecurity threats and industry standards to safeguard our systems.
• Cross-Team Collaboration: Work closely with development and infrastructure teams to ensure security controls and prevent vulnerabilities.

We are seeking a highly motivated and detail-oriented Operations Support (Real Time Analyst) to join our team in the dynamic environment of a Virtual Call Center Campaign. The primary responsibilities of this role involve efficient dialer monitoring, conducting calling audits, real-time monitoring and, reporting and analytics .

Who We Are  

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Core 4 Dedications  

• Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
• Dedication to Showing Up: For our clients, for each other, and for ourselves.
• Dedication to Excellence: We strive for the highest standards in everything we do.
• Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:

Dialer Monitoring:

• Maintain continuous surveillance of the dialer system throughout the assigned shifts.
• Ensure the seamless functioning of dialer operations to optimize campaign performance.
• Respond promptly to any dialer-related issues and liaise with technical support for quick resolutions.

Real-Time Monitoring:

• Monitor live calls to ensure quality and compliance
• Provide immediate support and guidance to agents as needed
• Identify trends and patterns to improve overall operational efficiency

Calling Audits (10%-20% of the role):

• Conduct comprehensive audits of outbound calls to ensure compliance with campaign protocols and quality standards.
• Provide feedback and reports on calling performance, identifying areas for improvement.

Reporting and Analytics

• Create comprehensive reports on key performance indicators (KPIs)
• Develop and maintain analytics dashboards
• Design and implement complex formulas for data analysis and forecasting
• Present findings and recommendations to management

Work Hours:

• PH Graveyard Shift
• Full time (Fixed 8 hrs/day, Mon-Fri)

Compensation:

• $3/hour
• Performance Evaluation after 4 months for a Salary Increase
• Paid weekly

Benefits:

• PTO (Vacation Leave) that increases every year that you are with us
• Separate PTO for Sick Leave
• Maternity and Paternity Leave
• Bereavement Leave
• Evaluation and opportunity for raises every 4 months from start date.

Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.

Growth! After graduating training, all employees get a dedicated Grow Plan for the year that breaks down the annual goal into actionable weekly tasks.

Note: This job post is for talent pooling, so you can apply now to be considered when the role opens up soon!

• Training Program Development: Design and develop training materials and programs specific to collections for online lending accounts, including modules on compliance, communication techniques, and best practices.
• Training Delivery: Conduct engaging and effective training sessions, workshops, and seminars for new hires and existing team members.
• Performance Assessment: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics; make adjustments as needed to ensure training goals are met.
• Onboarding: Facilitate the onboarding process for new collection agents, ensuring they are equipped with the knowledge and skills required to excel in their roles.
• Continuous Improvement: Stay current with industry trends, changes in regulations, and best practices in collections to continuously improve training content and methods.
• Support and Guidance: Provide ongoing support and guidance to collection agents, addressing any questions or challenges they may encounter.
• Collaboration: Work closely with the Collections Team Leader and other departments to ensure training aligns with overall business goals and enhances team performance.
• Reporting: Prepare and present regular reports on training activities, outcomes, and areas for improvement to management.

Operations Coordinator is in charge of managing the company's supply and service, ensuring that each unit is in good condition. 

• Process online orders accurately and ensure they are fulfilled on time.
• Maintain appropriate inventory levels by working with suppliers and warehouse teams to prevent shortages or excess stock.
• Collaborate with shipping partners and internal teams to ensure efficient shipping and delivery processes.
• Address customer inquiries and issues related to orders, shipping, and returns in a timely manner.
• Analyze sales data and operational metrics to identify trends and areas for improvement.
• Stay updated on best practices for online selling platforms and assist in optimizing product listings.

• Recommend solutions to clients in order to achieve their financial objectives (medium to long term investments, protection, education funding, retirement funding, estate planning, etc)
• Guide existing clients in making wise financial decisions across different life stages
• Develop business by acquiring and building individual and corporate clienteles
• Manage, develop, and train a group of financial consultants.

• Inspect, diagnose, and repair electrical systems in electric vehicles
• Install and configure electrical components such as batteries, motors, and charging systems
• Perform preventive maintenance on electric vehicle electrical systems
• Troubleshoot and resolve electrical issues in electric vehicles
• Ensure compliance with safety standards and regulations
• Collaborate with other team members to optimize electric vehicle performance
• Stay up-to-date with the latest advances in electric vehicle technology

• Oversee administrative operations and staff for improved efficiency.
• Manage inventory, procurement, and supply chain for Bright Range Operations Inc.
• Implement policies and procedures within the wholesale/distribution industry.
• Coordinate inter-departmental communication and support staff development.
• Analyze and improve organizational processes to enhance performance and reduce costs.
• Ensure regulatory compliance and maintain relationships with vendors and suppliers.

We're looking for someone energetic and excited to work and learn in our team!

As a Operations Associate, you will:

• Meet and maintain our relationships with new and existing clients - you will be their point person!
• Prepare reports covering clients' backgrounds and highlighting crucial details that can make or break an application. These reports will be openly discussed with upper management.
• Work closely with other departments (including Finance, Accounting, Legal, Marketing) as clients pass from one stage to next in the application process.
• Be a dynamic part of the team, as a small company, you'll wear different hats and have the opportunity to really learn the business inside out!
• Please note that this is not a work from home position since we value in person discussion and collaboration.

The Operations Coordinator ensures smooth daily operations by managing schedules, monitoring workflows, coordinating between departments, and resolving issues promptly. Key responsibilities include tracking inventory, organizing logistics, supporting team activities, and ensuring compliance with company policies. This role requires excellent communication, problem-solving, and multitasking skills to maintain efficiency and support business goals.

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. The experienced Operations Manager will ensure safe and efficient operations.

Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Operations manager duties and responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.

Job Types: Full-time, Permanent

1. Check and inspect the accuracy of stocks delivery from forwarder.

2. Process product returns and product with complaints.

3. Perform Physical Inventory Counts and maintain count of all products.

4. Conducts Inventory Forecast and coordinates with San Juan Office for the Forecasted Inventory Consumption.

5. Manage the process of shipment from ordering to receiving of products for shipment.

6. Maintain inventory of all office records and sales orders and compare current inventory and evaluate all stock to ensure absence of all discrepancies.

7. Ensure accuracy of products being released to each sales and package sales order.

8. Oversee stacking of loose products and ensure that all products are completely stacked.

9. Receive, check and reconcile sales collections (package, direct and shipment sales).

10. Manage processing and submission of all collection reports (turnover report).

11. Review and endorse for approval of customer's request regarding payments and promos.

12. Assume custody and safekeeping of all undeposited sales collections.

13. Manage daily deposit to the bank of cash and check transactions.

14. Disburse of petty cash funds for expenses.

15. Manage processing and submission of all expense’s reports.

16. Prepare expense report and ensure completeness of receipts and attachments.

17. Manage and monitors replenishment of petty cash.

18. Oversee all collection, disbursement and inventory reports in daily, weekly and monthly basis.

19. Performs audit in a regular basis

20. Coordinate with auditor and manage work of all collection, disbursement and Inventory

21. Prepares various collections, disbursement and Inventory reports and submit to audit department.

22. Administer all accounting and inventory functions

23. Maintains records of data and evaluate for further improvement.

24. Develops accounting and inventory processes.

25. Supervise staffs and crew regarding job responsibilities

26. Follow any other job-related instructions and to perform any other job-related duties requested by their Immediate Head.