• Build and maintain relationships with clients to facilitate timely payment.
• Conduct regular follow-ups on outstanding receivables.
• Prepare and maintain accurate collection reports.
• Coordinate with the sales team to address client inquiries.
• Assist in resolving payment discrepancies efficiently.

• Manage due accounts, negotiate payments, and ensure legal compliance while working with customers to resolve balances and minimize risk.
• Ensuring timely remittance to cashier and maintaining positive relationships with customers. They are responsible for contacting customers who have outstanding accounts or unpaid bills and working towards resolving any outstanding balances.

• Prepare and present reports on liaison activities, highlighting successes and areas for development
• Research and identify required documents for permits and registration
• Prepare and submit applications and documentation to relevant government agencies.
• Act as the primary contact for government agencies regarding permits and registrations.
• Stay updated on changes in laws and regulations that may affect permit processes.
• Prepare reports on the status of permits and registrations
• Provide solutions and recommendations to expedite approvals.
• Perform other duties from time to time.

• Represent the company in submission and collection of billings.
• Submit the Sales Invoice to customers with all the necessary attachments.
• Assist the Accounts Receivable Staff in processing all requirements of collected and uncollected billings.
• Files all records and supporting documents of all billings chronologically and per customer.
• Updates the customer’s files if payments have already been received.
• Files all vouchers.Follow up all creditable tax withheld certificates from clients. 
• Does the other official errand works ask by Accounting Personnel and other office employees with the approval of the Credit and Collection Officer.
• Represents the company in bank deposits and withdrawals.
• Undertakes other assigned task by the superiors.

• Responsible for counter and collections.
• Submit all necessary reports to the immediate superior as needed especially to those related to collections, remit all collections promptly and it must be fully documented.
• Run general errands, such as but not limited to, bank transactions, pick up and/or deliver packages or documents.

Responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt.

The billing specialist will handle all aspects of billing operations, including issuing invoices, tracking payments, and resolving discrepancies. This position requires strong attention to detail and proficiency in accounting software.

• Invoice Generation: Prepare and promptly issue accurate invoices for rent and other charges to tenants.
• Payment Processing: Manage the processing of incoming payments, ensuring accurate posting to tenant accounts.
• Account Management: Monitor tenant accounts for overdue payments and follow up with reminders or collection notices as necessary.
• Discrepancy Resolution: Investigate and resolve billing discrepancies by communicating with tenants and reviewing account records.
• Reporting: Generate regular reports on billing activity, including aging reports and collections status for management review.
• Database Maintenance: Update and maintain the accounts receivable database to reflect accurate account statuses and payment histories.
• Customer Service: Address tenant inquiries regarding billing issues promptly and professionally, providing solutions as needed.
• Compliance: Ensure compliance with relevant laws and regulations regarding billing practices.

A Collections Specialist is a professional who is responsible for resolving overdue bills and collecting payments from those who owe. They must ensure that they keep their employer’s assets safe while also making sure those responsible for unpaid bills are contacted immediately.

• Manage debtor accounts and follow up on outstanding invoices.
• Communicate effectively with clients to resolve payment issues.
• Generate regular reports on collections status and performance.
• Implement strategies to improve cash flow and reduce overdue payments.
• Collaborate with internal teams to streamline billing processes.

A Collection Specialist is responsible for overseeing the collection process, contacting borrowers who have overdue payments, and negotiating payment arrangements to resolve outstanding debts. They work closely with borrowers to find mutually agreeable solutions while adhering to company policies and regulations.

A Collection Specialist in a lending company plays a crucial role in managing and recovering outstanding debts from borrowers. The job description, duties, and responsibilities of a Collection Specialist typically include the following:

Duties and Responsibilities:

Contacting Delinquent Accounts: Reach out to borrowers with overdue payments through phone calls, emails, letters, or other communication channels. Maintain a professional and respectful demeanor while discussing payment options.

Negotiating Payment Arrangements: Assess borrowers' financial situations and negotiate payment plans or settlements that are feasible for both parties. Explain the terms and conditions of repayment agreements and ensure compliance with company policies.

Monitoring Payment Activities: Keep track of payment schedules, follow up on missed payments, and update payment records accurately in the system. Document all communication and actions taken regarding debt collection efforts.

Providing Customer Support: Address borrowers' inquiries, concerns, and requests for assistance regarding their accounts. Offer guidance and support to help borrowers understand their financial obligations and options for resolving their debts.

Compliance with Regulations: Adhere to relevant laws, regulations, and industry standards governing debt collection practices, such as the Fair Debt Collection Practices Act (FDCPA) and company policies. Maintain confidentiality and handle sensitive financial information with discretion.

Reporting and Analysis: Prepare regular reports on collection activities, payment trends, and account statuses. Analyze data to identify areas for improvement in collection strategies and recommend changes as needed.

Collaborating with Team Members: Work closely with other departments, such as customer service, legal, and credit risk management, to coordinate efforts and achieve collection goals effectively. Participate in team meetings and training sessions to stay updated on best practices and industry developments.

Escalating Complex Cases: Escalate difficult or unresolved cases to senior collection specialists, supervisors, or legal teams as necessary. Provide detailed documentation and background information to support escalation decisions.

Overall, a Collection Specialist plays a vital role in maintaining the financial health of the lending company by managing overdue accounts, fostering positive borrower relationships, and ensuring compliance with regulatory requirements.

•Assist the Unit Owner/Resident on an efficient and timely manner

•Answers the telephone and email inquiries pertaining to Social Hall Rates, Reservation,

•Community Activities, Property Amenities and other common knowledge.

•Assists and screen Owner/Residents visitors and/or contractor.

•Screen and process inside and outside pick up of items and parcels received for both owner/residents and Admin staff.

•Screen and assist food deliveries for both unit owner/resident and Admin staff.

•Process sending and recording of unit owner/Residents utility bill.

•Efficient and timely scheduling of Service Request for all maintenance concerns.

•Efficient and timely scheduling of Pest Control and FDAS.

•Act with a sense of urgency in cases of emergency, calamities and other unforeseen events.

•Works together with Security concerning unit violation, parking and other Security concerns.

•Act as Receptionist during Saturday Activity (Zumba/Yogalates)

•Act as Receptionist, Usher, and Host during Community events on as needed basis

•Make Incident Report on as needed basis.

•Proper dissemination of information of residents thru verbal, text, email communication

•Updating information board (Bulletin, Elevator, LCD)

•Smile and greet the customers depending on the time of the day

•Ensures consistency in delivering and providing excellent customer service

•Complies with the company’s Code of Conduct

•Performs such other tasks as may be assigned from time to time

• Apply knowledge when communicating with delinquent customers
• Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Perform routine transactional tasks, such as making outbound calls for International US collections.
• Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
• Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

We are seeking a diligent and results-driven Collections Specialist to manage and oversee the collection of outstanding payments from our clients. The ideal candidate will be proactive, organized, and have strong communication skills to ensure that payments are received in a timely manner while maintaining positive relationships with clients.

Key Responsibilities:

• Contact Clients: Reach out to customers by phone, email, or letters to follow up on overdue payments and maintain regular communication regarding their account status.
• Review Accounts: Monitor accounts for overdue payments and identify potential collection issues. Investigate and resolve discrepancies or billing issues.
• Negotiate Payment Plans: Work with clients to develop mutually agreeable payment arrangements, keeping in mind company policies and ensuring timely collection.
• Record Keeping: Maintain accurate records of all communications with customers, including payment arrangements, and update internal systems to track account status.
• Collaborate with Teams: Work closely with the sales, accounting, and legal departments to resolve account issues and escalate problematic accounts as needed.
• Reporting: Provide regular reports on aging accounts and payment statuses to management. Offer insights into collection strategies and trends.
• Customer Service: Act as the point of contact for clients regarding account balances, disputes, and any related billing issues, maintaining a professional and helpful demeanor.

• Manage and recover delinquent accounts effectively.
• Negotiate repayment plans with debtors and monitor adherence.
• Maintain accurate records and reports on collection activities.
• Collaborate with the legal department for escalated cases.
• Ensure compliance with relevant laws & regulations.
• Provide excellent customer service and foster borrower relationships.
• Philippines Consumer Lending Corporation specializes in accessible loan services.
• Join our Banking & Financial Services team to support financial stability.