• Develop and deliver software solutions to functional requirements and timeframes.
• Delivery of assigned stories on schedule and following the agreed scope and quality.
• Participation in the Agile Scrum process including:
• Refinement and point estimation of user stories
• Breakdown of user stories into subtasks
• Development of appropriately commented code
• Development of JUnit or TestNG unit tests
• Familiarity with front-end technologies including Angular, Material Design, JSPs, and Swing would be desirable
• Management of multiple levels of branching, ideally with Git experience
• Constructive participation in code review and functional test case review
• Familiarity with CI tools including Maven/Ant, Jenkins, Find Bugs/Spot Bugs
• Collaborative documentation, including diagram creation, ideally using Confluence.

• Report to the relevant Risk and Control Managers.
• Cultivate and maintain excellent relationships with management and staff in the business, external auditors, and R&C colleagues.
• Involvement in the day-to-day execution of the operational effectiveness risk control in a quality manner including timely work paper completion and review. This will include liaising and working with other key individuals responsible for related operational effectiveness risk control work as well as business representatives across various offices, and locations working with your Assistant Manager / Manager.
• Involvement in the preparation of reports to senior management on operational effectiveness activities. Reporting performed includes project-scoping documents, periodic management reporting, and ad hoc reporting.
• Involvement in the execution of control effectiveness reviews including responsibility for work paper completion, identification of risk issues, and escalation of relevant matters identified in the review process to R&C management.
• Foster risk and control awareness across the organization by working with management and first and second line of defense functions.
• Maintain expertise and pursue training to keep abreast of new and proposed developments in Risk Management and auditing fields and considering the impact on the company through various industry organizations.

FOR DAVAO CITY ASSIGNMENT!!!

• Serves as first point of contact with customers regarding their machine issues after installation.
• Provides prompt and accurate feedback to customers.
• Provides initial diagnoses, analyses, and troubleshoots machine issues.
• Asks customers targeted questions to quickly understand the root of the problem.
• Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.
• Coordinates, escalates, monitors, and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.
• Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.
• Follows up with customers to ensure that their machines are fully functional after troubleshooting.
• Provides technical support to Service Engineers during installation, service visits and trainings.
• Prepares and submits accurate and timely reports.
• Documents technical knowledge, including findings, analyses, solutions, recommendations, and learnings in the form of notes and manuals.
• Performs other tasks that may be assigned from time to time.

HGG PROFILING SPECIALISTS PHILIPPINES, INC. is a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.

We are seeking a talented and experienced full-time Backend developer to help build out a range of internal & external facing systems & web services. This role will need to extend our existing foundation with new features and abilities, as well as maintain and improve existing functionality. This is a highly distributed system and requires coding experience with SOAP/REST API’s and language skills aligned with Codeigniter, Laravel, etc., and patterns.

This role will have a direct impact on company growth, working closely with the business to improve existing systems and build out the next generation of products that our clients & customers will interact with.

Why apply for this position?

• Competitive Salary and Performance-based bonuses
• Real work-life balance
• Weekends off
• No work during holidays
• Great working environment and synergy
• Comprehensive health benefits package.

The IT Officer is responsible for the end-to-end management of the company’s IT infrastructure, ensuring smooth day-to-day operations by providing technical support, managing data security, and maintaining all IT equipment. This role also involves monitoring and inventorying IT assets, troubleshooting hardware and software issues, and ensuring the secure and efficient functioning of the company's network and internet services.

Key Responsibilities:

IT Infrastructure Management

• Oversee the company’s entire IT infrastructure, including servers, workstations, network devices, printers, and telecommunication systems.
• Ensure the optimal performance and uptime of the network and internet services, troubleshooting any connectivity issues as they arise.
• Maintain, configure, and update software and hardware systems, ensuring all are functioning efficiently.

Data Security & Management

• Implement and monitor security protocols to safeguard sensitive company data from internal and external threats (e.g., malware, phishing attacks).
• Conduct regular data backups and ensure disaster recovery plans are in place.
• Manage user access rights and permissions, ensuring compliance with data protection regulations and internal policies.

Technical Support

• Provide first-level and second-level technical support to employees, troubleshooting and resolving issues related to computers, printers, software applications, and network connectivity.
• Assist with setting up and configuring workstations, laptops, and other IT equipment for new employees.
• Support users remotely and on-site to resolve IT issues in a timely and efficient manner.

Hardware & Software Maintenance

• Regularly perform preventive maintenance of IT hardware, ensuring the proper functioning of workstations, servers, routers, and other peripherals.
• Install and configure operating systems, software applications, and security updates as needed.
• Maintain and troubleshoot office hardware such as printers, scanners, and network equipment.

Inventory Management of IT Equipment

• Track and maintain an up-to-date inventory of all IT equipment, including laptops, desktops, servers, and networking hardware.
• Monitor the lifecycle of IT equipment, planning for upgrades, replacements, or decommissioning of outdated assets.
• Ensure the proper disposal of old or malfunctioning IT equipment following company policy and environmental guidelines.

Network Administration

• Monitor the company’s LAN, WAN, and internet connections to ensure stable and efficient operation.
• Configure and maintain routers, switches, and firewalls to optimize network performance and security.
• Work with service providers to resolve any external connectivity issues or outages.

End-to-End IT Procedures

• Develop and implement IT procedures for various operations, including troubleshooting, security management, backup processes, and equipment maintenance.
• Ensure compliance with company policies and best practices in all IT-related activities.

System Upgrades & Development

• Propose and implement upgrades to IT infrastructure to meet the growing needs of the business.
• Recommend new software, hardware, and systems that can improve business processes and operational efficiency.
• Test and deploy new IT solutions that align with business goals.

Vendor & Service Provider Management

• Coordinate with external IT vendors and service providers for purchasing, maintenance, and support of IT hardware and software.
• Evaluate and manage third-party IT service providers, ensuring the quality and reliability of their services.

Training & Development

• Provide training to staff on the effective use of hardware and software systems, including security awareness and best practices.
• Develop documentation and user guides for commonly used software and hardware setups.

Velotric is an innovative company founded by industry leaders from renowned brands like Lime, Giant, Specialized, and Decathlon. The team is passionate about creating ebikes that combine elegance, high performance, reliability, safety, and affordability. With a vision for a more expressive and stress-free riding experience, Velotric offers a flagship model, the Velotric Discover 1, which emphasizes style, comfort, and engineering reliability. The company is committed to providing an ebike that is easy to use, enjoyable to ride, and delivers superior performance while maintaining a sleek and fashionable design.

We are seeking a detail-oriented and motivated Customer Service Technical Support Representative to join our team. The ideal candidate will have a strong background in customer service, technical support, and troubleshooting, paired with excellent communication skills and a genuine passion for helping customers resolve technical issues efficiently. This role is vital in ensuring that customers receive timely, accurate, and high-quality support while enhancing their overall experience with our products and services.

Technical Support:

• Provide expert troubleshooting assistance to customers experiencing technical issues with products and services.
• Guide customers through complex technical challenges, offering clear, step-by-step solutions.

Customer Interaction:

• Handle customer inquiries and support requests via calls and emails with professionalism, empathy, and clarity.
• Ensure customer interactions are conducted in a courteous, efficient, and positive manner, reinforcing the company’s commitment to service excellence.

Product Knowledge:

• Maintain up-to-date knowledge of the company’s products, services, and any corporate changes.
• Leverage product knowledge to offer precise, tailored solutions to customer problems, ensuring accurate and timely resolution.

Issue Resolution:

• Effectively identify and troubleshoot problems, providing appropriate solutions in a timely manner.
• In cases of complex issues, escalate cases to the relevant team or department while ensuring customers are kept informed throughout the process.

Tools Proficiency:

• Utilize customer service software and technical tools to log issues, track resolution progress, and maintain comprehensive records for future reference.
• Ensure all customer interactions are well-documented and aligned with service standards and internal procedures.

Team Collaboration:

• Work collaboratively with team members to share knowledge, improve processes, and enhance overall team performance.
• Contribute to team goals, providing insights that help streamline workflows and improve customer satisfaction.

Knowledge Base Contribution:

• Update and contribute to internal knowledge bases and FAQs, improving troubleshooting processes and providing a resource for both customers and internal teams.

Continuous Learning:

• Stay informed about the latest troubleshooting techniques, industry best practices, and product updates to continually enhance service quality.
• Participate in training sessions to improve technical expertise and customer service skills.

1. Microsoft 365 Administration Support: Proficiency in managing and troubleshooting Microsoft Office applications like Outlook, Word, Excel, PowerPoint. Understanding of Office 365 cloud services and administration is essential.
2. Microsoft Azure AD Support: Familiarity with Azure Active Directory for user management, including creating and managing user accounts, groups, permissions, and access controls.
3. Microsoft Windows Desktop Operating Systems: In-depth knowledge of various versions of Windows OS, including installation, configuration, troubleshooting, and maintenance.
4. Mobile Operating Systems (Android and iOS): Understanding of mobile operating systems, including setup, configuration, app management, and troubleshooting common issues.
5. Networking Fundamentals, VPN, and LAN Technologies: Basic to intermediate knowledge of networking concepts, including configuring and troubleshooting LAN and VPN connections.
6. Security Basics and Endpoint Security Software: Awareness of cybersecurity principles, ability to work with antivirus software, and understanding of endpoint security practices.
7. Ticketing Systems and Remote Support Tools: Experience with ticketing systems for tracking and managing IT support requests. Familiarity with remote support tools for providing assistance to users who are not physically present. 

• Must have an excellent entrepreneurial mindset
• Must have an in-depth knowledge of project management and project planning skills
• A master communicator. One who is able to resolve conflicts and ensure stable collaboration and communication on all levels including overseeing the project's progress and resources
• On a daily basis, conducts huddle and meetings, prepare presentations, communicate
• with the team and stakeholders, check emails, create schedules and prioritize work,
• ensuring the project's progress is running smoothly
• Ensures client satisfaction by minimizing uncertainty, avoiding any unwanted surprises, and keep the company’s clients up-to-date on the status of the project
• Able to identify and evaluate potential risks and knows how to mitigate the risks or at least minimize its impact
• Manage reports and necessary documentation. Able to present comprehensive reports documenting that all project requirements were fulfilled, as well as the projects’ history, including what was done,

•  Accurately and efficiently encode all data that needs organizing and recording
• Confirm that entered data accurately aligns with original documentation
• Organize and maintain original paper evidence
• Assure files are properly prepared and saved to backup drives
• Transcribe, scan or photocopy hard copy documents and forms as needed
• Self-audit your work checking for errors or duplication
• Organize files in a logical and manageable fashion
• Adhere to and meet set schedules and deadlines
• Input, track, and maintain all encoded data and records
• Perform any other office tasks that management requires assistance with (sending emails, answering phones, etc.)
• Report any major errors or inconsistencies to upper management
• Maintain report logs of in-progress and/or completed work
• Other task may be given

Schedule:

• 8 hour shift
• Overtime

Supplemental pay types:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• San Juan: Reliably commute or planning to relocate before starting work (Required)
• Will be working onsite

The Technical Operations Officer is responsible for overseeing the daily operations of the technical team, providing hands-on leadership, guidance, and support to ensure the efficient execution of all technical tasks and projects. This supervisory role is pivotal in managing and leading Technical Specialists, ensuring adherence to company procedures, coordinating with clients and other departments, and troubleshooting any issues that arise in technical operations.

Work Schedule - Monday to Friday, 8 AM to 5 PM

Office Location - DMG Center, Domingo M. Guevara St. Brgy. Mauway Mandaluyong City

1. Supervision and Leadership:

• Provide coaching and hands-on leadership to Technical Specialists, guiding them in their duties and helping them meet project objectives.
• Ensure that all team members follow established procedures and best practices, maintaining high operational standards.
• Monitor the performance and productivity of the technical team, providing feedback and taking corrective action when necessary.

2. Project Management:

• Oversee and assist in monitoring the progress of technical projects to ensure timely delivery and quality outcomes.
• Facilitate resource allocation and task prioritization to meet project deadlines.

3. Issue Resolution and Problem-Solving:

• Analyze errors and technical issues reported by the team or clients and take appropriate actions to resolve them effectively.
• Identify recurring issues, propose solutions, and implement improvements to prevent future occurrences.

4. Client and Stakeholder Communication:

• Act as the main point of contact for technical issues and concerns from clients and other departments.
• Coordinate with clients to ensure their technical requirements are met and their concerns addressed promptly.

5. Reporting and Documentation:

• Prepare and submit detailed reports on technical operations, issues encountered, and resolutions provided.
• Maintain accurate documentation of technical procedures, changes, and projects.

We are looking for an experienced IT professional to design and implement an internal tracking system tailored for our recruitment process. The successful candidate will collaborate with the HR and recruitment teams to understand the requirements and develop a solution that optimizes candidate management, streamlines communication, and tracks progress across all recruitment stages.

Key Responsibilities:

• Design, develop, and implement a customized recruitment tracking system.
• Collaborate with HR and recruitment teams to gather requirements and ensure system functionality aligns with recruitment needs.
• Create a user-friendly interface for managing candidate information, tracking application status, and scheduling interviews.
• Develop reporting tools to generate insights on recruitment metrics, including time-to-hire, candidate pipeline, and source effectiveness.
• Integrate the system with existing HR and communication tools (e.g., email, calendar systems).
• Ensure data security and confidentiality in compliance with company policies.
• Provide training to HR and recruitment staff on how to use the tracking system effectively.
• Troubleshoot technical issues and offer ongoing support and updates for system improvements.

1. Develop and implement platform risk management strategies and plans to ensure the overall risk management of the group.

2. Monitor and analyze platform risk status and trends, propose risk warnings and preventive measures to ensure platform business stability and risk control.

3. Lead the team to ensure that team members' work and quality meet the requirements and standards of the group.

4. Prepare risk management reports to report on platform risk management status and work achievements to superiors, and propose improvement and optimization suggestions.

5. Collaborate closely with other departments and projects to coordinate and promote the implementation of risk management efforts, facilitating the group's stable operations and sustainable development.

6. Continuously optimize risk management systems and processes to improve efficiency and accuracy, and reduce the occurrence of potential risks.

7. Continuously refine risk control strategies and models to maximize group benefits and enhance the company's competitiveness and sustainability.

8. Lead and participate in the development and implementation of crisis emergency response plans to ensure timely response and handling of crisis events, minimizing losses.

• Lead the effort to design, build, and configure applications using COBOL, acting as the primary point of contact. 
• Collaborate with cross-functional teams to ensure timely delivery of high-quality solutions.
• Provide technical guidance and mentorship to team members, ensuring adherence to best practices and standards. 
• Develop and maintain project plans, schedules, and budgets, ensuring successful project delivery.
• Identify and mitigate project risks, ensuring project success and customer satisfaction.

We are looking for a talented Mulesoft Integration Developer to join our team. The ideal candidate will have a strong background in designing, developing, and implementing integration solutions using the Mulesoft Anypoint Platform. You will collaborate with cross-functional teams to ensure efficient data exchange and integration across various platforms.

Key Responsibilities:

• Design and implement integration solutions using the Mulesoft Anypoint Platform.
• Collaborate with cross-functional teams to guarantee effective data exchange and integration across various systems.
• Provide technical guidance and support to project teams throughout the development lifecycle.
• Develop and maintain APIs, data integrations, and microservices.
• Monitor, troubleshoot, and optimize integration flows for performance and reliability.
• Ensure adherence to best practices and standards in API design and integration architecture.
• Conduct testing and debugging of integration solutions.
• Document integration processes, designs, and workflows.
• Stay updated on Mulesoft features, tools, and industry trends.

• Execute both manual and automated testing to uncover bugs and ensure the proper functionality of applications.
• Test software systems, applications, or processes across various platforms and environments.
• Conduct different types of testing, including regression, performance, load, and security, based on project requirements.
• Record, monitor, and manage bugs using defect-tracking tools such as JIRA or Bugzilla.
• Collaborate with development teams to troubleshoot issues and validate fixes.
• Partner with developers, product managers, and stakeholders to understand requirements and address quality-related concerns.
• Advocate for quality assurance within Agile/Scrum teams.
• Document testing outcomes, prepare detailed summary reports, and maintain accurate testing records.
• Ensure QA documentation adheres to company standards and guidelines.
• Identify areas for process enhancement and integrate best practices in testing procedures.
• Keep abreast of the latest tools, methodologies, and trends in quality assurance.