The Compliance Engineer will be responsible for managing and ensuring adherence to the company’s management systems related to ISO 9001, ISO 14001, IATF 16949, ISO 45001, ISO 26000, and Zero Carbon Emission initiatives. This role will focus on maintaining compliance with these standards, facilitating audits, and promoting a culture of continuous improvement and sustainability within the organization.

• Develop and maintain strong relationships with both candidates and clients, ensuring their needs are understood for tailored staffing solutions.
• Collaborate with recruiters to fulfill job openings efficiently, providing insights and feedback to optimize recruitment strategies.
• Navigate contract negotiations, oversee client account management, and sustain high retention rates.
• Contribute to the growth of JetSon Manpower Agency by identifying new business opportunities within the recruitment industry.
• Ensure exceptional service by addressing client concerns promptly, maintaining open communication, and fostering long-term partnerships.

URGENT POSITION: COMPLIANCE MANAGER

Working location: Cebu

Salary 35k

Industry: Hotel or Culinary

• Develop and implement policies
• Conduct audits Assess compliance risks
• Train employees Investigate compliance issues
• Review marketing materials
• Collaborate with HR Report on compliance
• Maintain professional integrity

As an Agency Manager, you are responsible for recruiting, training, and motivating financial advisors to achieve sales targets and provide exceptional customer service.

What's in it for you?

• Free Trainings
• Flexible Working Hours
• Travel Incentives (Local and International)
• Above Average Incentive Package

ENTEPRISE RESOURCE PLANNING (ERP)

1. Accounting System Maintenance / Business Process Analysis
2. Conduct Scheduled Training Programs on the current ERP system

Create ERP module for newly hires

1. HUMAN RESOURCE INFORMATION SYSTEM (HRIS)
2. SYSTEM INTEGRATION
3. SYSTEM PROJECTS AND PROCESS IMPROVEMENTS
4. COMPLIANCE SYSTEM AUDIT

• Evaluate data to determine liability and risk factors.
• Develop pricing models for insurance products.
• Collaborate with cross-functional teams to inform strategic decisions.
• Prepare reports and communicate findings to stakeholders.

• Meet with applicants to obtain information for loan applications and to answer questions about the process. 
• Analyze applicants' financial status, credit, and property evaluations and provided report for supervisor to determine feasibility of granting loans.
• Review loan agreements to ensure that they are complete and accurate according to policy.
• Compute payment schedules.
• Stay abreast of new types of loans and other financial services and products in order to better meet customers' needs.
• Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
• Work with clients to identify their financial goals and to find ways of reaching those goals.
• Confer with underwriters to aid in resolving mortgage application problems analyze potential loan markets and develop referral networks in order to locate prospects for loans.
• Negotiate payment arrangements with customers who have delinquent loans.
• Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
• Arrange for maintenance and liquidation of delinquent properties.
• Submit applications to credit analysts for verification and recommendation.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Prepare and submit loan related reports to send to local regulators BSP and H.O

• Develop and maintain strong relationships with clients to understand their financial needs.
• Provide tailored investment solutions aligned with client goals.
• Collaborate with internal teams to ensure seamless service delivery.
• Monitor market trends and advise clients on investment strategies.
• Achieve sales targets and contribute to the firm’s growth.

Member Services Assistant/Teller screen and evaluate all membership and loan applications in their assigned region. This includes reviewing applications, checking documents, and more. They also handle customer inquiries and ensure that the Association’s products and services are delivered efficiently.

Key Responsibility:

• Manages end-to-end sales from lead generation to closing in the assigned territory.
• Willing to be deployed to other regions when needed.
• Coordinates with Head Office teams to meet customer satisfaction and revenue goals.
• Executes sales plans to expand the member base.
• Processes membership and loan applications following set guidelines.
• Maintains knowledge of products and services.
• Addresses member inquiries on memberships, loans, and services.
• Builds relationships with PNP, BFP, and public safety units to drive deposits, loans, and memberships.
• Provides excellent customer service.
• Assists with sales campaigns and provides updates for strategy planning.
• Handles queries on deposits, loans, memberships, and billing.
• Completes other tasks as assigned.

COMPANY BENEFITS:

13 month pay

Uniform allowance

SL conversion - 15 SL and 15VL

HMO +2 dependents

Monthly salary + Cash rewards with target (Annually)

Job Summary:

The Compliance Manager has primary responsibility for the efficient and effective compliance of the Company with Bangko Sentral ng Pilipinas, Anti Money Laundering Council and Data Privacy Act; collaborates with Legal and Compliance to ensure processes, compliance and reporting requirements are aligned and integrated with Group Risk.

In addition to the above, the role will also be responsible for leading the analysis of current (as-is) technology processes, policies as well as research in emerging technologies that would be documented for assessment within the technology leadership team. The position will also be responsible for producing reports that are non-technical for a target audience that may comprise of C-level executives or board members

DUTIES AND RESPONSIBILITIES

• Ensure timely submissions are made and implement appropriate governance policies, processes and procedures in compliance with BSP, AMLC, DPA and PCI DSS.
• Update the company on all requirements and compliances with BSP, AMLC, DPA and PCI DSS.
• Establish and maintain the relevant Security, Disaster Recovery and IT Risk Policies and frameworks.
• Manage Technology Risk process including maintaining the Technology Risk Register.
• Ensure employees adhere to Technology Risk Management procedures and frameworks.
• Collaborate with employees on security classification of Technology resources.

Develops and maintains relationship with assigned Enterprise clients by understanding their business and by offering solutions that will support their current and future telecom requirements. Ensure high level of customer satisfaction and long-term revenue stream for Enterprise Business.

REGULAR DUTIES & RESPONSIBILITIES:

Ultimate Level Position: Performs with matured proficiency the following duties and responsibilities:

Sales Generation / Relationship Management:

• Generates Sales from existing and potential Enterprise clients through solution selling and offering converged products of the PLDT Group.

• Acts as single point of contact of PLDT in providing feedback to Enterprise Accounts on status of service requests and in proposing solutions of the converged products and services for Enterprise accounts.

• Identifies sales opportunities and develops specific solutions to address the requirements of the Enterprise client.

• Monitors competitor activities within the accounts. Prepares an account plan, knows the PLDT wallet share and competitors' wallet share.

• Formulates strategies in order to increase wallet share.

• Conducts client visits to ensure quality of service; expands relationship and business.

• Develops and understands the customer nature of business to determine its current and future telecom requirements.

• Analyzes in the business process of the Enterprise account and offers a better solution to improve their process using convergent solutions.

• Ensures high level of customer satisfaction and long-term income stream for PLDT by establishing and maintaining long-term relationships with clients.

• Investigates key customer complaints and coordinates responses to customer questions and concerns. Creates customer-specific action plans and develops specific recommendations to improve customer satisfaction in coordination with organizations concerned.

Risk Analysis:

• Prepares Business Case for Solutions Offering.

• Presents cost-benefit analysis to the Enterprise account

• Presents a cost-benefit analysis to PLDT

• Recommends the appropriate pricing without sacrificing the profitability of the company.

• Ensures delivery of the Service Level Agreement/Guarantee.

• Conducts environmental scanning as input to business case

• Leads a cross functional team in responding to customers requirement for telecom solutions by evaluating cost effective alternatives that leverage the current networks, platforms, and tariffs of the PLDT Group.

Credit Analysis and Decisions:

• Evaluates and recommends credit worthiness of the account and endorses it to CCM for further evaluation of special credit arrangements as deemed appropriate.

• Leads collection efforts in coordination with Corporate Collection, to maintain a satisfactory level of receivables.

• Recommends write off accounts disputes for collection based on approval levels

• Evaluates the correctness of the first bill and delivery to the E account in coordination with Credit and Collection.

• Overseeing staff members and ensuring the accurate and timely invoicing of customers.
• Setting payment collection goals and targets for the department.
• Creating and implementing a strategy to improve the collection of outstanding credit.
• Implementing collection policies and procedures to avoid excessive outstanding credit.
• Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
• Implementing deadlines for invoicing and payment collection.
• Negotiating with customers in cases when non-payment occurs.
• Preparing monthly feedback reports on payment collections.
• Remaining informed of any legislative procedural training regarding debt collection.
• Training and mentoring of staff members in the collections department.