We are one of a leading player in the BPO and Call Center industry, committed to delivering exceptional customer experiences. We’re looking for a Customer Service Representative to join our dynamic team.

• Respond to customer inquiries via phone, email, and chat.
• Resolve issues and provide solutions to enhance customer satisfaction.
• Document interactions and maintain customer database.
• Collaborate with team members to improve service processes.
• Upsell products and services when appropriate.

Other:

• Working days will be Monday- Saturday
• Sunday is a Fixed Rest Day
• We are accepting applicant without any work experience
• This is Onsite Set-Up
• We are also hiring for the Spanish Bilingual and Arabic Bilingual

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints and issues promptly.
• Maintain detailed records of customer interactions.
• Collaborate with team members to improve service quality.
• Attend training sessions to stay updated on company policies.

• Engage viewers through live selling presentations.
• Develop and maintain brand partnerships.
• Create compelling narratives for products.
• Analyze viewer engagement metrics to enhance sales strategy.
• Collaborate with marketing teams on promotional campaigns.

• Provide exceptional customer support to clients and candidates in the recruitment process.
• Respond to inquiries via phone, email, and chat promptly and professionally.
• Maintain accurate records of client interactions and feedback.
• Assist in resolving issues and ensuring client satisfaction.
• Collaborate with recruitment teams to enhance service delivery.
• Contribute to the continuous improvement of service processes.

Position: Customer Service Representative

A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

Offer and Benefits:

-Up to 25k Salary Package (depends w/ the BPO experience)

-HMO Day 1

-20% Night Differential

-Other benefits will discussed upon Job Offer

• Answer inbound calls and assist with customer inquiries within a fast-paced BPO and Call Center environment.
• Possess strong communication and problem-solving skills.
• Document interactions, process orders, and escalate unresolved issues to appropriate resources.
• Commit to continuous improvement and deliver high-quality customer service.
• Maintain a professional demeanor and adhere to company policies and industry regulations.

Job Highlights:

• With/Without Call Center Experience
• Get Account Incentives, Amazing Benefits and Signing Bonus on Selected Accounts
• HMO and Life Insurance Coverage on Day 1 | Competitive Salary | Work-Life Balance

Go further with Foundever 

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

APPLY NOW AND GET INTERVIEWED VIA ZOOM!

Source of Application: BOSSJOB

Note: Directly send/attach your resume via chat for faster processing.

We are looking for an Entry Level Customer Service Recruiter to work from home and prescreening applicants for multiple available positions. We provide training and growth opportunities.

• Assist applicants with their work applications and communicate via phone, email and/or chat
• Maintain high satisfaction ratings based on explicit company standards
• Understand our clients and their available positions to enhance customer support
• Collaborate with the team to meet personal and company goals

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Duties/Responsibilities:

Responsible for handling large amounts of customer calls. The main responsibility is to provide all the necessary answers and assistance to ensure customer satisfaction.

• Responsible for providing outstanding customer service
• Answering customer questions and requests by phone or email
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies
• Strong phone contact handling skills and active listening

We are seeking a dedicated Customer Service Representative to strengthen client relationships and support recruitment efforts. The ideal candidate will respond to client inquiries, resolve issues effectively across multiple communication channels, and maintain accurate records. This role will involve close collaboration with team members to uphold and improve our customer service standards.

Responsibilities:

• Respond promptly to client inquiries and resolve issues via phone, email, and chat.
• Maintain accurate and up-to-date client records.
• Support recruitment activities and assist in candidate interactions as needed.
• Collaborate with team members to enhance service standards and efficiency.
• Provide actionable feedback on service trends and evolving client needs.
• Join company to make an impact in client relations and contribute to our ongoing success.

As a Chat Support Sales Representative, you will assist potential and existing customers via live chat, providing product information, answering inquiries, and helping close sales.

• Respond to customer inquiries via chat in a timely manner.
• Provide accurate information about products and services.
• Troubleshoot issues and resolve customer concerns.
• Maintain records of customer interactions and feedback.
• Collaborate with team members to enhance support processes.

• Join iPloy a thriving BPO & Call Center industry.
• Address client inquiries, resolve issues, and provide exceptional service.
• Engage with customers via phone, email, or chat; document interactions.
• Maintain a deep understanding of our products and services.
• Ensure customer satisfaction and support in achieving business goals.