Providing game instructions to the players and ensuring customer satisfaction through excellent, prompt and courteous service.

• Handle incoming customers inquiries through various communication channels. Provide accurate and timely information to customers regarding their inquires or concerns. Resolve customer complaints and escalate complex issues to appropriate departments.

• Serves customers by providing product and service information and resolving product and service problems.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Handle customer questions and service requests.
• Communicate in the language of the customer by avoiding technical terminologies and jargon.
• Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
• Primary skill to handle voice contacts blended with non-voice (chat/email).

• Represent company in addressing customer inquiries and resolving complaints effectively.
• Facilitate communication between candidates and businesses, ensuring a smooth recruitment process.
• Manage client relationships, offering support and guidance
• Record, track, and document all queries and solutions within our CRM system.
• Strive for high customer satisfaction through proficient service in our fast-paced environment

MANDARIN SPEAKING IS REQUIRED

At bossjob, we believe that bringing a change to the world through technological revolution is a fulfilling opportunity. As our Client Success Representative, your key responsibilities are:

• Provide clients with quality and timely responses by deeply understanding their concerns with our service.
• Monitor client inquiries and concerns on a regular basis through either chat, email, or phone calls.
• Provide insights on inquiry trends and concerns to report to other departments for continuous improvement of the product.
• Develop new ways and processes to provide our customers with the best customer service experience.
• Collaborate with other departments and teams to resolve each client’s issues with ease.
• Learn and constantly improve product knowledge and understanding as new developments occur over the course of time.
• Review and approve job postings, company account creation submitted by employers to ensure they meet quality standards and prevent fraudulent activities.
• Ensure that all jobs and companies published in Bossjob are true. Identify and remove spam or fraudulent jobs and companies and maintain the credibility of the platform.
• Review and moderate candidate profiles to ensure adherence to guidelines, eliminating inappropriate or fraudulent profiles.
• Other related tasks as assigned by the direct manager.

WHO WE ARE?

Asiatel Outsourcing is experiencing unprecedented growth and is actively seeking top-tier talent to join our esteemed FinTech Team. As we continue to expand our operations, we are committed to fostering a culture of excellence and innovation.

WHY US?

Join one of the most dynamic and rapidly expanding teams of 2024! Become a vital member of our team as a CUSTOMER SERVICE REPRESENTATIVE for our prestigious International Financial Account. Contribute to one of our most successful campaigns and be part of our exciting growth journey.

We are seeking a dedicated and professional Customer Service Representative (CSR) to join our team. The CSR will handle customer inquiries, resolve issues, and provide exceptional service through inbound and outbound calls and emails. The ideal candidate will represent the company positively, process remittances accurately, ensure compliance with regulations, and maintain up-to-date knowledge of our products and services.

We are looking for individuals who are passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment. This is an incredible opportunity to be part of a dynamic team at the forefront of the financial technology industry.

If you are ready to embark on an exciting career journey with ample opportunities for growth and development, then we invite you to join us at Asiatel Outsourcing. Take the next step in your career and become a valued member of our rapidly expanding FinTech Team! Apply now to seize this extraordinary opportunity.

• Provide a high level of customer service, respond to inbound calls and emails (handles customer’s queries by explaining procedures; answering questions; providing information, and resolution for customers. And proactively do outbound calls as necessary.
• Present the best image of the company as the first contact with a client or potential client.
• Process remittances and ensure transactions comply with local and overseas regulations.
• Handle the transactions with the utmost care and honesty.
• Works within established departmental procedures to resolve common remittance-related issues such as not in good order situations.
• Gather information useful in providing recommendations and solutions to a technical problem.
• Ensure compliance with service agreements to evade legal issues.
• Maintain up-to-date knowledge of company products and services.
• Educate customers on the features of company products/services to minimize technical challenges.
• Follow-up on customers to ensure their issues are completely resolved.
• Maintain customer records by updating account information and tracking customer issues using CRM to ensure quick resolution.
• Support several products of Lemonade Technology Inc.
• Provides General Customer Service support with the aim to build a strong relationship between the Customer and the Company
• Contributes to team effort by accomplishing related results as needed.
• Maintains communication with your Team Manager /Operations and other departments as needed.
• To provide support for a list of specific online marketing tasks delegated by the Client (Lemonade Director, or the Team Leader / Managers)
• Maintain a regular and reliable level of attendance and punctuality.
• Perform appropriate duties as assigned by Management. Other duties may be assigned.

1. Interact with clients to clearly understand their requirements and provide appropriate services.
2. Maintain frequent communication and follow-up with clients.
3. Build positive and long-term client relationships for business growth.
4. Prepare business presentation and draft reports for clients.
5. Organizing regular meetings and handle client communications.
6. Analyze and resolve client concerns in timely and professional manner.
7. Provide excellent client support and ensure client satisfaction.
8. Escalate and discuss complex client issues with management for resolutions.
9. Interact with clients to execute ongoing and ad-hoc projects.
10. Attend educational trainings for professional growth.
11. Follow company standards and ensure high quality and productivity.
12. Work with cross functional teams to address client requests and inquiries.
13. Maintain high level of professionalism and competence when dealing with clients.

The Customer Service Representative will be responsible for handling inbound and outbound calls from customers, providing them with exceptional customer service, and resolving their inquiries, complaints, and issues in a timely and professional manner. The successful candidate will be able to communicate effectively, build rapport with customers, and provide accurate and up-to-date information about products and services.

• Answering inbound calls from customers and addressing their inquiries, complaints
• Outbound calls for surveys, lead generation, event invitations, and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

1. Answer customer inquiries and guide customers through the loan process
2. Handle customer complaints
3. Assist in modifying customer system information
4. Actively complete the sales target stipulated by the company or promised by the department;
5. Provide customers with active, enthusiastic, satisfactory and thoughtful business consulting services;
6. Develop and maintain customer resources, and establish a good cooperative relationship with customers.

As a Customer Service and Sales Representative, you will be responsible for providing exceptional customer service while actively driving sales. You will build strong relationships with customers, understand their needs, and promote our products and services effectively.

• Assist customers in placing orders through various sales channels, including phone, chat, and email.
• Proactively initiate and maintain communication with existing, new, and potential clients to drive sales.
• Provide accurate and helpful information to customers, addressing their inquiries and concerns promptly.
• Report daily productivity and sales metrics to your immediate supervisor.
• Contribute to a positive and collaborative team environment.

The Retention Manager designs and implements customer retention strategies to increase loyalty and retain business. They analyze customer feedback, negotiate with customers, and implement retention strategies.

DUTIES AND RESPONSIBILITIES

• Maintain active status of all assigned clients
• Promote account strength maintenance
• Upsell the company offers and services
• Educate clients of techniques and strategies
• Develop and execute customer retention and growth strategies
• Work closely with sales teams to drive upsell opportunities and expand customer portfolio
• Update clients of market events and trends for possible profit and opportunities
• Ensure the adherence of the clients to compliance and other regulatory requirements in retention to their account activities.

MINIMUM QUALIFICATIONS

• With at least 6 months to 1 year experience in customer success role
• Customer retention, retention strategies, and analytical skills
• Strong communication and customer service abilities
• Strong sales experience is a MUST
• With exceptional knowledge in the market, including Forex, CFDs, and Commodities

PERKS AND BENEFITS

• Paid Leaves
• Performance Bonus
• Uncapped commission of up to 500k per month
• HMO coverage of up to 150k MBL per year
• Life insurance

A CSR - GDS Specialist is responsible for assisting customers with travel-related inquiries and bookings using a Global Distribution System (GDS) like Amadeus, Sabre, or Galileo. They handle customer requests for flight, hotel, and car rental reservations, ensuring accurate and efficient booking through the GDS platform. The specialist troubleshoots issues, provides guidance on travel options, and resolves any booking discrepancies, while delivering a positive customer experience and meeting service quality standards. They also stay updated on airline policies, fare structures, and travel restrictions to offer informed, up-to-date assistance to customers.

Work Setup:

• Onsite -Quezon City
• Shifting schedule

Salary:

• 26,000 - 32,000 Basic
• 2,000 Allowance
• HMO + 2 Dependents on day 1
• Life Insurance on day 1
• Annual Appraisal
• 10% Night differential

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working onsite in Novaliches,  you’ll be a part of bringing humanity to business. #experienceTTEC.  

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!     

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 5pm. You may visit TTEC Novaliches office at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City. 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here. 

During a Typical Day, You’ll 

• Answer incoming communications from customers 
• Conduct research to provide answers for customers to resolve their issues 

• Overseeing salespeople, cashiers, shelf stocks, and other employees.
• Managing finances and preparing an annual budget.
• Keeping records of expenditure, sales figures, and employee performance.
• Evaluating the supply and availability of stocks, and profit-margins.
• Implementing measures to avoid stock damages, theft, and wastage.
• Monitoring shelve stocks and product displays, and the general appearance of the store.
• Investigating market trends and offering products that would appeal to customers.
• Addressing customers' requests, comments, and complaints.
• Motivating employees to achieve targets.
• Training new staff members and scheduling shifts.
• Demonstrates clear potential for assuming future Store Manager role.

• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions