Calling all BPO Professionals and Aspiring BPO Professionals! Here’s your chance to get a head start in your professional career

Perks!

• Easy Process
• Competitive Salary
• Excellent incentives for referrals
• Exciting Performance Bonuses
• Career Advancement Opportunities

The Customer Service Representative will be responsible for handling inbound and outbound calls from customers, providing them with exceptional customer service, and resolving their inquiries, complaints, and issues in a timely and professional manner. The successful candidate will be able to communicate effectively, build rapport with customers, and provide accurate and up-to-date information about products and services.

• Answering inbound calls from customers and addressing their inquiries, complaints
• Outbound calls for surveys, lead generation, event invitations, and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

Providing game instructions to the players and ensuring customer satisfaction through excellent, prompt and courteous service.

As a Customer Service Representative for our Tier 1 Travel Account, you will play a vital role in assisting customers with their travel-related inquiries, reservations, and support needs. Your primary responsibility will be to ensure a seamless and positive travel experience for our valued customers.

• Responding to customer queries in a timely and accurate way, via phone, email or chat
• Identifying customer needs and helping customers use specific features
• Analyzing and reporting product malfunctions

The Retention Manager designs and implements customer retention strategies to increase loyalty and retain business. They analyze customer feedback, negotiate with customers, and implement retention strategies.

In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products and services, and how to retain their accounts. To be successful as a Retention Manager, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve revenue by creating lasting bonds with customers.

In this proactive support role, the role holder is responsible for getting in front of issues as soon as possible and provides feedback on how to improve client retention.

DUTIES AND RESPONSIBILITIES

• Planning data-led churn reduction tactics and overseeing implementation in a customer-first manner
• Monitoring relevant metrics for customer goals and keeping account overviews
• Creating automated processes for churn precursors and communicating with customers proactively whenever they’re in danger of churning to prevent support issues, foster customer loyalty, and promote good business relationships
• Analyzing accounts and creating predictive models for customer journey
• Reaching out to customers before their respective renewal dates to negotiate contracts
• Implementing credit card expiration date notifications, dunning emails, direct debit payments, or account updaters to prevent involuntary customer churn
• Working with expansion and upsell managers to create upsell and cross-sell offers that directly address known customer pain points
• Analyzing churn reasons, creating an offboarding process and checklist, and conducting offboarding interviews to determine why customers are leaving
• Develop and execute customer retention and growth strategies
• Collaborate with marketing teams to create targeted campaigns for customer engagement and retention
• Monitor key performance indicators related to customer retention and growth
• Build strong relationships with existing customers to enhance loyalty and advocacy
• Work closely with sales teams to drive upsell opportunities and expand customer portfolio
• Lead customer success initiatives to ensure seamless onboarding and ongoing support for customers
• Stay updated on industry trends and best practices in customer retention and growth strategies

• Assist the concerns of employees
• Issuances of all Disciplinary Notices
• Responsible in the update and maintenance of all Personnel Protective Equipment (PPE) 

• Overseeing salespeople, cashiers, shelf stocks, and other employees.
• Managing finances and preparing an annual budget.
• Keeping records of expenditure, sales figures, and employee performance.
• Evaluating the supply and availability of stocks, and profit-margins.
• Implementing measures to avoid stock damages, theft, and wastage.
• Monitoring shelve stocks and product displays, and the general appearance of the store.
• Investigating market trends and offering products that would appeal to customers.
• Addressing customers' requests, comments, and complaints.
• Motivating employees to achieve targets.
• Training new staff members and scheduling shifts.
• Demonstrates clear potential for assuming future Store Manager role.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working onsite in Novaliches,  you’ll be a part of bringing humanity to business. #experienceTTEC.  

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!     

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 5pm. You may visit TTEC Novaliches office at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City. 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here. 

• Customer Support: Handle inbound and outbound customer calls, emails, and chat inquiries professionally and courteously.
• Issue Resolution: Identify, troubleshoot, and promptly resolve customer issues, ensuring satisfaction and retention.
• Product Knowledge: Maintain a thorough understanding of our products and services to effectively address customer questions and concerns.
• Data Entry: Accurately document customer interactions and transactions in the company’s CRM system.
• Team Collaboration: Work closely with other departments to resolve complex issues and enhance the overall customer experience.

• Represent company in addressing customer inquiries and resolving complaints effectively.
• Facilitate communication between candidates and businesses, ensuring a smooth recruitment process.
• Manage client relationships, offering support and guidance
• Record, track, and document all queries and solutions within our CRM system.
• Strive for high customer satisfaction through proficient service in our fast-paced environment

The Customer Support Coordinator will be responsible for the day-to-day management of customer inquiries, with a focus on process optimization and scalable solutions. This role includes identifying and documenting key processes, ensuring seamless system operations, and delivering exceptional customer support. 

Duties and Responsibilities

• Develop and refine customer support processes within the Intercom platform. 
• Manage incoming customer inquiries and provide timely and effective solutions. 
• Identify opportunities for process improvement and implement changes to enhance efficiency. 
• Create detailed documentation of support processes and best practices. 
• Analyze customer data to identify trends and areas for improvement. 
• Collaborate with the team to ensure seamless customer support operations.  

• Processing of customer orders, rebooking of transaction, modification etc. for fulfillment rate purposes.
• Handle and resolve complaints both for drivers and clients in thoughtful and professional manner.
• Submit tickets for escalated concerns such as damaged/missing items. undelivered orders etc.
• Performs other duties that may be assigned by management from time to time.

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• Handle customer inquiries and provide solutions via phone and email in a timely and empathetic manner.
• Document all call information according to standard operating procedures.
• Maintain high customer satisfaction levels.
• Participate in ongoing training to improve knowledge and performance level.
• Assist with placement of orders, refunds, or exchanges.

Join Trinity Workforce Solutions, Inc., a leader in the Human Resources & Recruitment industry, and help us connect talent with opportunity.