WHY JOIN OUR TRANSEC TEAM?

• Represent one of the top leading brands in PH
• Great working environment with work-life balance
• Health card & life insurance coverage
• Performance reviews & annual increases

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.

Pelicen Inc. is currently seeking an ambitious, proactive, self-motivated and target driven Outbound Sales Agents. We specialize in teaching beginner-advanced candidates how to build a secondary or primary income via the financial market through our technology solutions. We have a fantastic and driven team, made up some of the best in the industry with a wealth of experience. We offer great basic and commission percentages plus bonus payments.

We are looking to hire ONLY individuals who are seeking a fun, yet rewarding and hardworking environment. If you are energetic and have a strong desire to work in a fun, inclusive, and dynamic working environment then you are the ideal candidate for the role. As an Outbound Sales Agent you will play a crucial role within the Forex Trading onboarding process. All leads have opted in to hear about the company’s wide range of trading education programs.

Responsibilities will include (but not be limited to):

• Contacting potential or existing customers to inform them about a product or service
• Hunt for business opportunities through a high volume (100-150+ calls per day) of outbound activity in a metric-driven sales process
• Being knowledgeable about products and services offered by the business and the market trends
• Provide excellent customer service in a friendly and courteous manner
• Solicit sales, provide information about products and services, or handle complaints
• Ask questions to understand customer requirements and close sales
• Go the “extra mile” to meet sales quota and facilitate future sales
• Gathering and documenting customer information, payment methods, purchases, and reactions to products
• Negotiating and closing sales and establishing new customer accounts

Enrich our customers’ lives through an excellent online shopping experience by ensuring a smooth flow of day-to-day operations. Proactively support the on-site operations by providing an efficient and accurate execution of every online transaction

• Coordinates and reports to the Account Managers regarding shipment and client status;
• Daily telemarketing activities to clients and potential clients;
• Review and preparation of loading and shipment status and reports,
• Coordinates with Agents and Consignees regarding shipment and delivery status;
• Monitoring of all incoming sales & marketing documents from Agents and Consignees;
• Coordinates with the Operations Department regarding shipment and delivery status of each client;
• Other sales and marketing tasks that may be assigned from time to time.

• Combination of data entry, research, and administrative support duties.
• Ensure all customers/clients receive the highest level of service by answering inquiries and resolving issues, primarily through email and Monday Boards.
• Respond to basic inquiries from Brokers, agents, and customers/clients concerning a policy status or billing error.
• Ensures that all relevant requests are promptly addressed and accurate information is effectively communicated to the client.
• Ensuring the accuracy of all updates made to client payment information, billing plans, effective date changes, and endorsement requests through both backend and frontend systems.

• Order Taking:
• Professionally answer incoming calls, greeting customers and introducing yourself.
• Carefully and accurately record customer orders, upselling or suggesting additional items when appropriate.
• Clearly repeat the order back to the customer to confirm accuracy.
• Process orders promptly and efficiently in the restaurant's ordering system.
• Customer Service:
• Respond to customer questions regarding menu items, restaurant policies, and promotions.
• Address customer inquiries and resolve any issues related to orders promptly and professionally.
• Handle any customer concerns or issues with empathy and professionalism.
• Strive to provide a positive and memorable customer experience on every call.
• Data Entry & Annotation:
• Accurately enter customer order data into the provided system.
• Annotate recordings as per established guidelines, using a natural conversational tone and ensuring minimal background noise.
• Follow scripting requirements for consistent service quality.
• Additional Tasks:
• Maintain up-to-date knowledge of restaurant menus, promotions, and policies.
• Adhere to all company procedures and standards for order processing and customer service.
• Participate in team meetings and training sessions to continuously improve skills.
• Work collaboratively with team members to meet performance goals and maintain a high level of customer satisfaction.

• Assist customers with inquiries and technical issues related to internet services.
• Resolve complaints and provide accurate information regarding products.
• Maintain records of customer interactions and transactions.
• Collaborate with technical teams to address service outages.
• Promote company services and upsell where appropriate.

Responsible for assisting in the manufacturing process by operating machinery, assembling products, and ensuring quality control. They play a crucial role in maintaining the efficiency and safety of the production line.

• Respond promptly to customer inquiries via phone, email, or chat
• Provide information about products and services, taking orders, solving problems, and providing account assistance
• Maintain high levels of customer satisfaction
• Record details of customer interactions, process customer accounts, and file documents
• Work collaboratively with other teams to enhance customer service experience

Join our Staffing co. in the BPO & Call Center industry and help us deliver exceptional support to our clients.

• Respond to customer inquiries via phone, email, or chat, ensuring high satisfaction
• Provide information about products/services and assist with issues
• Maintain detailed records of customer interactions and transactions
• Resolve customer complaints in a professional manner
• Collaborate with team members to achieve better results
• Uphold iPloy, OPC's commitment to exceptional service in the BPO & Call Center industry

1. passionate about work, responsible for the company, committed to improving the company's service level
2. strive to serve our customers, patiently and seriously solve some problems encountered by customers in the use of our products and services.
3. fluent communication, good English reading and writing skills. But Tagalog is okay since its Local Account.
4. have customer service experience, at least 1 year or more
5. have good teamwork ability
6. Telephone answering.
7. Customer service email response.

• Deliver exceptional customer service by addressing client inquiries and concerns promptly.
• Maintain detailed records of customer interactions to ensure efficient resolution of issues.

• Handle incoming calls and chats and deliver good customer service to ensure superior experience to our customers
• Promote and cross-sell the banks’ products as appropriate
• Handle inquiries and transactions regarding financial account
• 20% Night Shift Differential 
• BGC, Taguig

• Act as first point of contact, providing exemplary customer service via phone, email, and chat.
• Resolve customer issues, manage complaints, and process orders/returns in a timely manner.
• Maintain intimate knowledge of company policies and services to offer accurate assistance.
• Build lasting relationships with clients, enhancing the image of Driven Manpower Corporation in the HR & Recruitment sphere.
• Work collaboratively with team members to meet and exceed service goals.

• Conduct captivating live sales events showcasing Littleangel Jewelry's diverse product range.
• Engage with our audience through interactive sessions, providing detailed product knowledge and answering queries.
• Drive sales, meet targets, and enhance customer satisfaction within our wholesale/distribution landscape.
• Utilize your enthusiasm and understanding of brand ethos to embody the company values on camera.
• Keep up-to-date with jewelry trends to influence stock selection and presentation strategies.