Operations Manager is responsible for overseeing and managing the daily operations of a company to ensure that business activities are efficient and aligned with organizational goals. This role requires strong leadership skills, strategic thinking, and a deep understanding of business functions to improve productivity and achieve organizational objectives.

Position Overview: The Ops Manager with PEO/EOR background will oversee operational activities related to the Professional Employer Organization (PEO) and Employer of Record (EOR) functions. This role will ensure compliance with labor laws, optimize workforce management, and enhance client satisfaction. 

Key Responsibilities:

• Manage daily operations of PEO/EOR services, ensuring compliance with local labor laws and regulations.
• Collaborate with HR to implement effective onboarding, payroll, and benefits administration.
• Develop and maintain relationships with clients to ensure service satisfaction and address any operational issues.
• Analyze operational metrics and implement improvements to enhance efficiency and effectiveness.
• Provide training and support to staff on PEO/EOKey Responsibilities:
• Monitor industry trends and compliance updates to inform strategic planning.

POSITION: OPERATIONS EXECUTIVE (US RETAIL ACCOUNT- 90% Non Voice 10% Voice)

• To deal promptly and professionally with customer's email and telephone enquiries.

• Guide and advise potential customers with the aim of converting to purchase. 

• To ensure that store front (online and offline) are adequately stocked and this is reflected in the system. 

• To liaise as required with the online shop warehouses in order to resolve delivery issues and e-ticketing. 

• To budget all fulfillment costs and ensure they are covered by pricing of delivery charges. 

• To update stock batches as needed and process returns. 

• Perform monthly stock takes with warehouse and reconcile any variances. 

• To translate and update products descriptions via backend of the online site. 

• To activate products on the store and make sure that they are displayed correctly.

• More on tracking of delivery and monitoring the status of order of customers

• More on chat and email, less call

WORK SET-UP:

1. Remote work, and laptop will be provided

2. Must have stable internet connection at home

3. Work Hours: Eastern US time zone

4. Will be working on weekends and Philippine public holidays

The Operations Manager will oversee daily operations in the dermatology industry, focusing on enhancing efficiency and streamlining processes. You will coordinate between departments, manage inventory, and utilize ERP systems to ensure smooth operations. Your role will also include implementing cost reduction strategies and leading process improvements. Strong analytical, communication, and leadership skills are essential for this position.

• Department Coordination: Collaborate with various departments to ensure seamless operations and effective communication across the organization.

• Inventory Management: Oversee inventory levels, manage stock control, and ensure timely replenishment to meet operational needs.

• ERP Experience: Utilize ERP systems to manage and optimize operational processes, generate reports, and maintain accurate records.

• Cost Reduction: Develop and implement strategies to reduce operational costs without compromising quality.

• Process Improvement: Streamline processes to enhance efficiency and productivity within the organization.

• Analytical: Analyze operational data to identify trends, make informed decisions, and drive improvements.

• People Handling: Manage and lead a team, providing guidance and support to ensure high performance and engagement.

• Leadership ability
• with experience in handling garment manufacturing business.
• with skills in handling manpower and subcontractor
• very knowledgeable with the material supplies and equipment
• Has the ability to handle projects/contract and customer relationship.
• Computer literate and proficient in reporting.

• Manage and monitor received warranty support requests from clients
• Ensure the quality and complete documentation of completed warranty works
• Manage deployment of motor pool team and company vehicles
• Adhere to safety regulations, and ensure the timely completion, of maintenance head works around the building, office, and of organization

Oversee the daily operation of the branch

Provide excellent service for our customers

Allocate branch resources for staff and client needs

Liaise between the branch and its headquarter's office

Manage financial reports for the branch

Organize outreach to new team members and customers

Responsibilities:

• Manage the branch’s budget
• Hire and train employees
• Solve problems for customers and staff
• Supervise branch employees
• Communicate news and learning opportunities to other branches
• Help customers and staff solve problems
• Skills and qualifications
• Strong leadership skills
• An affinity for problem-solving
• Financial analytical skills
• Highly organized with time and team management
• Strong communication skills
• An eagerness to grow the branch network
• Preferred Qualifications

• Manage a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs.

• Agent schedule adherence and queue management using WFM tools and call-out non-adherence activities to business and operations teams.

• Enforce schedule adherence and KPI deliveries such as Service Level, AHT, Abandon, and ASA.

• Monitor skilling changes for various units within a business to effectively manage channels/units based on dynamic requirements.

• Suggest recommendations to WFM units as well as Operations to manage Overtime, VTOs, Same day ATOs and other offline activities based on intraday performance.

• Create intraday and historical reporting to share business KPI delivery with stakeholders.

• Create ad-hoc reports for real-time analysis on deviations to forecast, plans or schedules.

• Create and present performance review presentations to stakeholders with statistical and analytical insights.

• Become the expert across the entire company for all the products and services
• Being able to jump on a call and examine customer data and feedback to optimize their experience with the products and services
• Conducting product demonstrations, assisting customers with hardware and software usage, and resolving any product or service-related issues via Live Chat
• Setting precise client retention goals and process milestones, and identifying and pursuing new sales opportunities for the sales team
• Enhancing business growth and profitability by maximizing customer value and strategically upselling
• Advocating for customers by collaborating with internal teams to improve product offerings and influence product enhancements
• Building and maintaining genuine relationships with prospects and customers, and adeptly handling any objections on your own
• Keeping abreast of industry trends and technology to provide expert advice to customers and be a trusted resource
• Help build our knowledge base for customers and offer feedback to the team

Job Title:

Director of Operations

Location: Angeles City (Healthscope Services Office, Nepo2 Center)

Job Type: Full-time

About Us:

We are a remote staffing provider to US based healthcare companies operating in the Philippines for over 13 years. Our client is a leading durable Medical Equipment (DME) provider specializing in sleep apnea solutions. Their commitment to patient care and operational excellence has made them a trusted name in the industry. Our client is building out a new team expected to number over 1,000 employees over the next two years and is looking for a talented and experienced Director of Operations to build the team, oversee their back-office functions and ensure smooth, compliant, and efficient operations.

As the Operations Manager, you will build, train, lead and manage our client’s back-office Philippines based operations, particularly focusing on patient intake, insurance approvals, and document auditing to prevent billing issues. You will lead a team based in Angeles City (Nepo2 Center) Philippines, working during US business hours, and will be expected to have an in-depth knowledge of Brightree software.

•   Oversee all back-office operations, ensuring seamless workflow from patient intake to insurance approvals and audit.

•   Lead, train, and build a high-performing team responsible for back-office functions, ensuring compliance and accuracy in all tasks.

•   Conduct audits of patient documents and billing processes to prevent errors and maintain compliance with DME standards and regulations.

•   Implement and monitor operational strategies to improve efficiency and productivity.

•   Collaborate closely with the client’s US-based team to ensure that the needs of the business are met during US working hours.

•   Provide expert guidance on the use of Brightree software, ensuring that the team is proficient and the system is fully optimized for the client’s needs.

Role Name: Operations Manager

Company Overview: Call Center/ IT-Enabled Service/ BPO

Job Responsibilities:

This position handles operational and tactical decisions, such as developing key performance metrics, managing outsourcing, and developing team leaders.

Operations Strategy and Planning:

• Contribute positively and effective to a new BPO
• Supervise agents, supervisors, and team leaders in day-to-day operations in accordance with organizational policies and applicable legal requirements.
• Continuously develop, implement, and review operational strategies, evaluate state-of-the-art technologies, and establish systems, policies, and procedures to improve efficiency, reduce errors, and enhance productivity.
• Provide subject matter expertise in handling escalated calls and complaints, and implement best practices in the process.
• Develop and maintain effective processes for recruiting, onboarding, training, scheduling, mentoring, coaching, performance standards, and rewards and recognition for people and leadership development.

Client-Centric:

• Participate in the development and presentation of business development proposals.
• Provide excellent customer service, assess client needs through Key Performance Indicators (KPIs), ensure customer satisfaction, and report on performance related to customer accounts.
• Balance the needs of key stakeholders and ensure teams are aware of business objectives.
• Implement and oversee the quality of deliverables, and effectively manage team relationships to ensure exceptional performance.
• Maintain data privacy and protect customer information.

People and Leadership:

• Coach and develop direct reports to acquire and refine necessary job skills through constructive feedback, ongoing training, and other coaching techniques. Conduct regular performance reviews and one-on-one meetings with direct reports to evaluate performance against KPIs.
• Provide regular feedback to the Director, Chief Operating Officer, and other members of the management team regarding current operational performance. Escalate issues appropriately and in real-time, including but not limited to financial, performance, and human resources issues.
• Ensure compliance with all company and business policies, procedures, and regulations relating to job duties by following the "lead by example" rule.
• Execute short- and long-term performance goals developed by the Senior Management Team.
• Collaborate with respective Operational Support Teams to train employees to meet client demands.
• Be responsible for the department’s overall performance and for motivating the team to exceed departmental goals and objectives.
• Monitor staff work for quality assurance to foster continuous process improvement and provide excellent service to all customers.
• Effectively coach direct reports on their performance to ensure they meet performance metrics.
• Develop and implement a succession leadership plan and a learning and development program to decrease attrition rates and maintain employee satisfaction.
• Maintain a safe and secure work environment by adhering to safety practices.
• Perform other duties as assigned by management.

The VIP Director is responsible for overseeing the VIP department within the casino, managing high-level relationships with VIP clientele, and implementing strategies to enhance the casino's value proposition for top-tier clients. This position requires a blend of strategic leadership, operational oversight, and strong relationship management skills to drive client acquisition, engagement, and retention, ultimately supporting the casino's revenue and growth objectives.

• Strategic Planning and Execution: Develop and implement the VIP department's business strategy, focusing on maximizing client satisfaction, loyalty, and revenue. Align initiatives with overall casino goals and adjust strategies to meet evolving market conditions.
• VIP Client Acquisition and Retention: Collaborate with marketing and sales teams to create and execute strategies for attracting new VIP clientele and retaining existing high-value clients. Develop loyalty programs and exclusive offerings that appeal to VIP clients.
• Team Leadership and Development: Lead and manage the VIP team, including VIP Managers, Hosts, and support staff. Set performance targets, conduct regular reviews, and support professional development to ensure a high-performing team.
• Relationship Management: Cultivate and strengthen relationships with VIP clients, ensuring exceptional, personalized service and prompt issue resolution. Represent the casino at client events, ensuring the brand maintains a premier reputation.
• Event Planning and VIP Experiences: Oversee the planning and execution of exclusive events, tournaments, and promotions tailored to VIP clients. Work closely with other departments (e.g., food and beverage, hotel services) to deliver seamless, exceptional experiences for VIP guests.
• Data Analysis and Reporting: Track and analyze VIP segment performance, client behavior, and satisfaction metrics. Report to senior leadership on VIP department achievements, challenges, and insights that could enhance future strategy.
• Compliance and Risk Management: Ensure all activities adhere to local gaming regulations, industry standards, and company policies. Implement risk management procedures and maintain high standards of confidentiality regarding client data.

Bossjob is a HRTech startup that connects companies in Southeast Asia to experienced professionals through accurate recommendation and instant direct chats. We're a diverse team based across Singapore, Philippines and China and we welcome like-minded individuals to join us in our journey.

Bossjob is looking for a Growth Operations Director to spearhead business expansion by evaluating, planning, and executing strategic initiatives. In this role, you will primarily collaborate with Bossjob's executive team and leaders in Sale and Marketing to identify growth opportunities, determine operational needs, define project scopes, and execute strategic plans. This position offers a significant chance to shape Bossjob's future growth and direction.

Responsibilities:

Strategic Evaluation and Growth Initiatives

• Assess and prioritize strategic growth opportunities, including geographic expansion, new vertical markets, product and service introductions, and innovative partnership and distribution models.
• Propose and develop innovative strategies to increase Monthly Active Users (MAUs).

Sales and Business Development

• Drive sales growth and support long-term business expansion by building and nurturing relationships with potential clients, agents, and partners.

Business Case Development

• Create comprehensive business cases encompassing opportunity sizing, market and competitive strategies, functional requirements, and execution timelines. Collaborate with finance to develop budget estimates.

Campaign Management

• Develop, implement, and continuously refine marketing campaigns.
• Oversee routine and special campaigns, manage production rollouts and change requests, and support new initiatives.

Execution and Problem-Solving

• Manage the daily execution of strategic initiatives, including problem framing, planning, meeting facilitation, analysis, deliverable tracking, and progress reporting.
• Apply a solution-oriented approach to strategize and solve problems, understanding commercial dynamics, and translating business drivers into compelling customer value propositions.

Process and Metrics Management

• Create and manage metrics to track initiative progress and success, working with the Analyst team to implement data-driven reporting.
• Develop and implement scalable, data-driven business processes to support the concurrent execution of growth initiatives while managing time and resource constraints.

Organizational Efficiency

• Exhibit strong organizational skills, meticulous attention to detail, and a focus on process improvement to enhance day-to-day operations.

Knowledge

• Strong knowledge of provided services and loan application procedures of the organization
• Stay updated on industry information.
• Understanding of technical process.
• Knowledge of credit analysis, business development, portfolio management.
• Knowledge in relevant legal requirement

Skills

• Extensive skills in Credit Analysis
• Computer skills
• Logical reasoning and problem solving
• Communication skills – ability to communicate effectively both in oral and written
• Organizational skills – ability to effectively prioritize tasks and manage multiple assignments
• Interpersonal skills – able to work collaborative
• Teamwork – ability to listen to the opinion/recommendation of other member, and explain your own ideas.
• Analytical skills – can gather and interpret data to understand various reporting that measures the objectives.
• Accuracy in details – figures are not manipulated either intentionally or due to oversight.
• Ability to work under pressure to meet deadlines
• Ability to plan and deal with unexpected changes
• Time management skills – ability to meet deadlines

SUMMARY

The ideal candidate is responsible for overseeing and managing all aspects of customer service within the Department Store with a primary focus on delivering customer experiences. This includes developing and implementing strategies to enhance customer satisfaction, loyalty, and advocacy.

KEY RESPONSIBILITIES

• To develop and implement strategies to enhance customer satisfaction and loyalty.
• To ensure that the store's customer service operations run smoothly and efficiently.
• To foster positive and welcoming atmosphere for customer.
• To be able to take ownership of tasks and proactively seek out opportunities for improvement.