Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team and contribute to our growth.

Position Overview

• As a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services for our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• As a Customer Service Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Actively contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our Ship4wd platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our Ship4wd platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

• Respond to client inquiries and support requests promptly and professionally.
• Assist in the development and implementation of customer service policies.
• Collaborate with team members to enhance service delivery and client satisfaction.
• Document interactions and maintain accurate records of client communications.
• Stay informed about industry trends and company offerings to provide informed support.

Goldreck & Pasahol Consulting Inc. specializes in consultancy and management services, focusing on delivering tailored solutions to enhance business performance and client relations.

Company Overview

ilaw atbp. is the premier lighting and electrical solutions provider in the Philippines. With over 25 years of experience, we offer a wide range of high-quality lighting products, including general, decorative, outdoor, and commercial lighting. Our custom lighting solutions cater to the unique needs of homes, offices, and businesses. We are committed to providing the highest quality products, innovation, and exceptional customer service.

We are looking for a dedicated and experienced Customer Service Manager to join our team in Quezon City. As a Customer Service Manager, you will play a pivotal role in ensuring exceptional customer satisfaction and driving operational efficiencies. This position is full-time at a mid-to-senior level, requiring at least 3 years of experience in customer service management.

• Act as the primary point of contact for all client service-related inquiries and concerns.
• Oversee the day-to-day operations of the customer service department, including managing online incoming inquiries, escalations, and resolution processes.
• Monitor customer interactions to ensure quality and efficiency
• Develop and implement customer service policies and procedures
• Analyze customer feedback and data to make improvements
• Handle customer feedback properly and in a professional and timely manner.
• Establish and maintain relationships with key clients, ensuring customer satisfaction and fostering repeat business.
• Collaborate with other departments to ensure services are delivered to clients promptly and accurately.
• Develop and implement customer service strategies and initiatives to enhance the customer experience and drive customer satisfaction and loyalty.
• Monitor and report on key performance indicators related to client satisfaction and account growth.
• Stay current on industry trends and best practices in client service management.

• Maintaining and organizing all customer database submitted by the Dealership
• Conceptualization and effectively implementing Customer Retention Activities to Dealer Level
• Ensuring all relevant reports are submitted on time
• Analyze relevant reports and establish corrective measure for those areas considered below par performance of the Dealership
• Communicating and coordinating with the Dealership including Principal, Sales and Aftersales Team and different departments

The Operations Manager is a pivotal leadership role responsible for overseeing the day-to-day operations of the organization. This includes managing all office, staff, and operational functions while ensuring the smooth delivery of behavioral services. The Operations Manager also serves as the key point of contact for the organization’s senior management in Hong Kong, local government agencies, and medical or hospital partners, ensuring strong communication and alignment with key stakeholders.

While direct experience in autism or behavioral services is not a requirement, a strong understanding of operations management, team coordination, and leadership will be essential. The ideal candidate will have excellent organizational, communication, and interpersonal skills, with a passion for improving operational systems in a service-based environment.

1. Operations Management:

• Oversee and streamline daily operations to ensure efficiency and high-quality service delivery.
• Manage operational processes, systems, and resources to meet organizational goals and client needs.
• Work closely with senior management (including the boss in Hong Kong) to develop and implement strategies that improve overall operations.
• Ensure compliance with company policies, regulatory requirements, and best practices in service delivery.
• Manage office facilities, supplies, equipment, and technology resources effectively.

2. Staff Management & Support:

• Supervise administrative and support staff, including recruitment, training, and performance management.
• Foster a positive and collaborative work culture, promoting staff retention and professional growth.
• Support staff with necessary resources, mentorship, and training related to operational functions and behavioral principles.
• Ensure staff are aligned with organizational objectives and have a clear understanding of their roles and responsibilities.

3. Client & Program Coordination:

• Coordinate and ensure smooth operation of client programs and services, working with clinicians, behavior analysts, and other team members.
• Monitor and evaluate program outcomes, making recommendations for operational improvements.
• Provide exceptional customer service, addressing client and family needs and concerns.

4. Liaison with Management and External Stakeholders:

• Act as the primary point of contact with the executive team in Hong Kong, providing regular updates on operations, challenges, and progress.
• Establish and maintain strong relationships with government agencies, medical professionals, and hospitals to support program development and referral processes.
• Represent Autism Partnership Manila in discussions with healthcare and government entities, ensuring compliance with regulations and building partnerships for the future growth of the organization.

5. Financial & Budgetary Oversight:

• Assist in the preparation and management of operational budgets, ensuring cost-efficiency and resource allocation.
• Oversee financial processes related to office and operational expenses, forecasting, and reporting.
• Assist in managing contracts, vendor relationships, and procurement processes.

6. Office & Administrative Oversight:

• Oversee office administration, including scheduling, client appointments, and staff work schedules.
• Ensure the smooth operation of daily administrative tasks, including documentation, record-keeping, and compliance with privacy standards.

7. Process Improvement & Quality Assurance:

• Continuously assess and improve operational systems to maximize efficiency, service quality, and team collaboration.
• Implement and track performance metrics to evaluate the effectiveness of operational processes and service delivery.
• Provide recommendations to management on operational enhancements or resource needs.

As a Operations Support Coordinator,  you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Responsibilities:

As a Operations Support Coordinator, you will work closely with the Onsite Plant Engineers to identify and document tasks to deliver the project on time and within the budget.

In addition, you will:

• Assist in tracking and balancing revenues and expenses for each job
• Track internal subcontractor invoices and pass-through revenue
• Manage the progression of invoices
• Conduct progress reviews with team members to ensure timely completion of deliverables to meet overall requirements
• Review and quality control of internal and subcontractor invoicing prior to payment
• Assist leadership with a variety of special projects and reporting
• Meeting weekly and monthly financial goals assigned by leadership
• All other duties within your scope of work assigned by leadership

Key Responsibilities

Website and Ecommerce Management

• Manage and Optimize Website: Oversee the day-to-day operations of our SMEG's own ecommerce website, ensuring it functions seamlessly and effectively.
• Product Updates: Regularly update the website with new products, ensuring all product information, images, and descriptions are accurate and up-to-date.
• Performance Tracking: Monitor website performance, analyze data, and implement strategies to enhance user experience and drive conversions.

Third-Party Ecommerce Platforms

• Platform Management: Manage our presence on third-party ecommerce channels such as Lazada, Shopee, Zalora, and Trunc.
• Campaign Participation: Participate in various platform-specific campaigns, leveraging opportunities to increase visibility and sales.
• Marketing Advisement: Provide insights and recommendations for marketing activities on these platforms to maximize reach and engagement.

Optimization and Strategy

• Data Analysis: Analyze sales data, customer feedback, and market trends to inform strategy and identify opportunities for growth.
• Performance Goals: Set and achieve performance targets for all ecommerce channels and digital marketing campaigns, focusing on sales growth, customer acquisition, and retention.
• Tech Awareness: Stay updated on the latest ecommerce and digital marketing trends, tools, and technologies to keep our digital presence competitive.

An Operations Manager for a healthcare account oversees daily operations, ensuring high-quality service delivery and compliance with healthcare standards. They manage teams, develop workflows, implement policies, and collaborate with stakeholders to meet goals and regulatory requirements. This role focuses on optimizing resources, tracking performance metrics, and addressing operational challenges to uphold service excellence and patient satisfaction.

Work Setup:

Onsite - Cebu

LOB - Healthcare Account

Salary:

95,000 - 120,000 Package

1. WordPress Blog Management:

• Write, edit, and publish engaging blog posts that tell the story behind each song, introduce new playlists, and promote the Sound of Chi brand.
• Use Rank Math SEO to optimize posts, including keyword research, meta descriptions, and schema markup.
• Collaborate on content strategy, creating a blog schedule that aligns with song releases, playlists, and platform promotions.

2. YouTube Video Creation and Management:

• Develop, edit, and optimize YouTube videos, including full music videos, short teasers, and behind-the-scenes clips.
• Design eye-catching thumbnails and ensure videos have captivating titles, descriptions, and relevant tags.
• Track and analyze video performance, offering suggestions to increase engagement and viewer retention.

3. TikTok Content Creation and Growth:

• Create short, engaging TikTok videos to promote songs, share interesting trivia, and provide behind-the-scenes insights.
• Use trending sounds, challenges, and hashtags to increase visibility.
• Engage with followers through comments and collaborate with other TikTok creators for cross-promotion.

4. Social Media Strategy and Optimization:

• Align all content with Sound of Chi’s brand identity, ensuring a cohesive message across WordPress, YouTube, and TikTok.
• Optimize all posts and videos with SEO best practices to maximize organic reach.
• Track engagement metrics across platforms and report on growth, suggesting new strategies based on performance data.

Responsible for the end-to-end operations management. Overall program lead for operational strategies in conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Accountable for enhancing performance, fostering leadership development, optimizing processes, and executing process enhancements.

• Coordinates and communicates with Logistics Service Providers for delivery and
• customer related concerns
• Attends to ultimate consignee escalation and delivery concerns
• System process updating for delivered orders and returns
• Coordinates with principal for delivery updates and concerns
• Prepares and send reports for delivery progress and update
• Oversee CS staff

• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.
• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Coaches, counsels, and disciplines employees
• Maintains staff by recruiting, selecting, orienting, and training employees

The Ops Manager with PEO/EOR background will oversee operational activities related to the Professional Employer Organization (PEO) and Employer of Record (EOR) functions. This role will ensure compliance with labor laws, optimize workforce management, and enhance client satisfaction.

Key Responsibilities:

- Manage daily operations of PEO/EOR services, ensuring compliance with local labor laws and regulations.

- Collaborate with HR to implement effective onboarding, payroll, and benefits administration.

- Develop and maintain relationships with clients to ensure service satisfaction and address any operational issues

- Analyze operational metrics and implement improvements to enhance efficiency and effectiveness.

- Provide training and support to staff on PEO/EOR processes and policies.

- Monitor industry trends and compliance updates to inform strategic planning.

• Oversee project planning, execution, and delivery within deadlines.
• Collaborate with cross-functional teams to achieve project goals.
• Analyze project performance and recommend improvements.
• Engage with clients to ensure satisfaction and address issues.
• Maintain project documentation and reports.

URGENT HIRING! START ASAP! EASY PROCESS! APPLY NOW! HYBRID SET-UP! WITH SIGNING BONUS!

AVAILABLE SITES: MAKATI CITY, MUNTINLUPA CITY, QUEZON CITY

POSITION: INSTRUCTIONAL DESIGNER

JOB DESCRIPTION:

• In this role, you will provide learning support to internal customers through the design and development of both instructor-led and self-paced learning solutions for both new and existing employees. You will produce high quality, skill-based learning content across a variety of different modalities – including facilitator guides, interactive self-paced modules, scenario-based role play activities and assessments, to name a few. You will work across the full spectrum of learning support – new content development, management of existing content, as well as scheduled and ad-hoc communications – with the goal of increasing the performance of our internal customers. Additionally, you will consult and collaborate with subject matter experts (SMEs) as well as peers across the organization.

OFFER AND BENEFITS:

• COMPETITIVE SALARY PACKAGE
• SIGNING BONUS
• HMO DAY 1 PLUS DEPENDENTS UPON REGULARIZATION
• LIFE INSURANCE
• NIGHT DIFFERENTIAL
• OTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFER