• responsible for communicating with clients through phone calls and messages
• responsible for answering comments and questions from the company social media account
• able to make 3 successful client bookings and per day
• average of 2 arrival per day
• explanaing treatment promos and voucher of the company to ensure booking schedule

We are seeking a dedicated and customer-focused Call Center Representative to join our team, specializing in managing and supporting our services. The ideal candidate will have excellent communication skills, a passion for customer service, and the ability to handle inquiries efficiently.

Customer Service Representative Hiring! Enjoy a Joining Bonus for having at least 6 Months of BPO Experience! 

Join Tech Mahindra as a Customer Service Representative for our Logistics Account! We are looking for individuals with excellent communication skills and a passion for delivering top-notch customer service. Whether you have experience in a call center or come from the hospitality industry, or a fresh prospect without experience, this is your chance to be part of a dynamic team in a growing sector. Take the next step in your career with us and enjoy exciting opportunities for growth and development!

Work Setup: Onsite

Shift: Night Shift

• Handle inbound and outbound customer inquiries with professionalism and efficiency.
• Assist customers with tracking shipments, resolving delivery issues, and answering product or service-related questions.
• Provide accurate and timely information to ensure customer satisfaction.
• Collaborate with other departments to address complex customer concerns and ensure smooth logistics operations.
• Maintain detailed and accurate records of customer interactions and transactions in the system.
• Uphold company standards for customer service, ensuring a positive and seamless experience for each interaction

Key Responsibilities:

• Provide excellent customer service by assisting clients with inquiries, orders, and product information across multiple communication channels (phone, chat, and email).
• Build and maintain strong relationships with both new and existing customers by offering support and resolving their concerns.
• Ensure daily productivity reports are accurately submitted to your immediate supervisor.

• Handle high volume inbound/outbound calls with professionalism and courtesy following Company guidelines.
• Provide accurate information to customer inquiries, ensuring high levels of customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Resolve issues efficiently, escalating complex cases to management.
• Meet personal/team qualitative and quantitative targets within our BPO & Call Center industry standards.

• Handle incoming customers inquiries through various communication channels. Provide accurate and timely information to customers regarding their inquires or concerns. Resolve customer complaints and escalate complex issues to appropriate departments.

• Assist the branch manager with customers’ concerns, inquiries and transactions
• Receive queries, requests, and complaints from clients via phone call/message or email
• Handle client orders, process enquiries, and provide accurate information about products and services.
• Manage administrative responsibilities as needed

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives.
• Comprehensive medical, insurance, or social security coverage.
• World-class workspaces.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Positive culture for you to #BeMore at work.
• Easy to locate area with direct access to public transport.
• Flexible working arrangements.
• Be coached and mentored by experts in your field.
• Join a global company, winner of hundreds of industry awards.

What is your mission?

As a Customer Service Representative, you will be servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat.

You are also required to perform these job functions:

• Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty
• Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client
• Provide feedback through various platforms for respective teams (Marketing, Product, QC, etc.) to improve the customer experience

We are looking for a Customer Service Representative to join our team. The ideal candidate will handle customer inquiries, process orders, and provide information about products and services. The role requires excellent communication and problem-solving skills.

We are seeking a dedicated Intake Call Coordinator to join our team. Responsibilities include answering calls, acknowledging messages, and relaying call details to the team.

Monthly Rate: 18,000

• Responsible for creating and informative content across various digital platforms, such as tiktok.
• Will engage with costumers during live streams to promote the products and address their concerns.
• Demonstrating and testing products as part of content creation.
• Committing to live streaming for 2 sets, for 4 to 5 hours and the remaining time will be assisting the co-host.
• Acquiring comprehensive knowledge of both existing and new products to understand their functionality.
• Addressing customer inquiries during live broadcast.
• Effectively promote products and increase the interest of potential customers.

Host Engaging Live Streams:

• Present and demonstrate a variety of products in real-time during TikTok live sessions.
• Utilize engaging storytelling and presentation skills to highlight product features and benefits.

Drive Audience Engagement:

• Interact with viewers through live chat, responding to questions, and addressing comments to create a lively and interactive environment.
• Encourage viewer participation, including polls, questions, and special promotions.

Manage Live Interactions:

• Handle live stream logistics, including coordinating with technical teams to ensure smooth broadcasts.
• Monitor and moderate live chat to maintain a positive and respectful atmosphere.

Promote Products Effectively:

• Utilize persuasive communication techniques to drive product sales and conversions.
• Highlight unique selling points and exclusive offers to attract and retain viewers.

Analyze Performance:

• Review live stream metrics and audience feedback to assess performance and identify areas for improvement.
• Adjust strategies based on insights to enhance future live selling events.

Collaborate with International Teams:

• Work with global marketing and product teams to align content with regional preferences and trends.
• Stay informed about cultural nuances and local market trends to tailor presentations effectively.

Maintain Brand Consistency:

• Represent the brand professionally and consistently across all live events.
• Uphold the brand’s values and messaging while delivering engaging and entertaining content.

• Act as the first point of contact for client inquiries, resolving issues with exceptional customer care and attention to detail.
• Maintain customer records by updating account information in our CRM systems comprehensively and accurately.
• Collaborate closely with our HR and Recruitment divisions to ensure client requests are addressed promptly and efficiently.
• Provide valuable feedback from customer interactions to help Artech Technology Inc. continually improve its services.
• Candidate should possess strong communication skills and a passion for delivering outstanding customer service.

•Provide day to day functional and technical support to our customers including testing and troubleshooting as needed

•Handle inbound calls from new and existing customers related to questions about electric vehicles and charging stations

•Creates customer records for Technical Support with excellent data accuracy

•Follow up with other key contacts as appropriate to resolve customer issues

•Respond to customer billing questions, customer disputes and escalate to supervisor as needed

•Contact customers via phone and email to assist them with account management.

•Take ownership of customer’s issues and follow problems through to resolution

•Meets Quality Assurance requirements and other key

•Performs other duties as necessary and/or assigned

• Conduct engaging live streams showcasing various tech products.
• Demonstrate product features and benefits to viewers.
• Interact with customers in real-time, answering questions and providing product information.
• Contribute to the development of livestream content and strategies.

TASK AND RESPONSIBILITY

live selling

answering inquiries online