• Answer inbound calls and respond to customer inquiries in a timely manner.
• Maintain a high level of professionalism and provide exceptional customer service.
• Document all call information according to standard operating procedures.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Meet personal/team qualitative and quantitative targets.

• Provide exceptional support to clients and candidates in a fast-paced recruitment environment.
• Respond to inquiries via phone, email, and chat, ensuring timely and accurate information.
• Assist in resolving issues and guiding clients through the recruitment process.
• Maintain client relationships and build rapport to enhance service delivery.
• Collaborate with recruitment teams to improve processes and customer experience.

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our client's products and services.

Key Responsibilities:

• Provide excellent customer service by assisting clients with inquiries, orders, and product information across multiple communication channels (phone, chat, and email).
• Build and maintain strong relationships with both new and existing customers by offering support and resolving their concerns.
• Ensure daily productivity reports are accurately submitted to your immediate supervisor.

• Set off the atmosphere of the TikTok live stream
• Upload LIVE product's link and Flash Deal
• Help live streamer in the LIVE, like product display, answer questions, and deal with customer complaint, etc
• Produce data-driven campaigns for growth of key livestream metrics: Concurrent viewership, Catch-up views, Subscription, and Revenue.

• responsible for communicating with clients through phone calls and messages
• responsible for answering comments and questions from the company social media account
• able to make 3 successful client bookings and per day
• average of 2 arrival per day
• explanaing treatment promos and voucher of the company to ensure booking schedule

Your day-to-day in a nutshell:

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilizing various client-based tools and applications for customer management and servicing
• Providing cutting-edge service in a friendly, confident and knowledgeable manner

Why pick us?

• Competitive Salary Offer 
• Paid training from day one 
• A leadership team that hears your voice; we know that when we work together we can accomplish so much more 
• Fun team environment where we work hard to build trust every single day 
• Free Call Center Training 
• Salary: 21,200 Basic plus 2k Deminimis (stack rank based incentives min of 1k to max of 5k)

Customer Support and Issue Resolution:

• Address and resolve customer inquiries, complaints, and issues related to shipments, deliveries, customs clearances, and any other post-delivery concerns.

Claims and Returns Management:

• Handle claims for damaged, lost, or delayed shipments, coordinating with relevant departments to ensure fair and efficient resolutions.

Performance Reporting and Analysis:

• Generate aftersales reports that cover metrics such as issue resolution time, customer satisfaction, and service quality.
• Analyze trends in aftersales activities and provide insights to improve customer support processes.

Tracking and Monitoring:

• Use tracking systems and communicate with warehousing, transportation, and customs teams to keep customers updated on their shipments status.

WHY JOIN OUR TRANSEC TEAM?

• HMO with dependent, life insurance, and incentives
• Permanent hybrid work setup
• Great working environment with real work-life balance
• Fun & engaging company-sponsored events

ESSENTIAL JOB FUNCTIONS

• Deliver top-tier customer support by promptly and accurately responding to inquiries and resolving any issues, primarily through chat and email.
• Execute back-office tasks with a keen eye for detail and efficiency to fulfill customer requests and ensure satisfaction.
• Collaborate and work effectively with other team members to achieve the best results for all customer-related requests.

• Join Driven Manpower Corporation, a leader in Human Resources & Recruitment, in diverse operational roles
• Work with cross-functional teams to ensure smooth business processes
• Support daily operational tasks, adhere to industry standards & company policies
• Collaborate in developing strategies for efficient recruitment services
• Contribute to a customer-focused work environment that fosters inclusion and growth

As an E-Commerce Operations Associate, you will be responsible for managing and optimizing our online presence across multiple e-commerce platforms. You will play a key role in driving sales, enhancing brand visibility, and ensuring exceptional customer experience.

Key Responsibilities:

• Platform Management: Oversee day-to-day operations on TikTok, Shopee, and Lazada, including product listings, promotions, and inventory management.
• Content Creation: Collaborate with the marketing team to create engaging content and campaigns tailored for each platform.
• Market Research: Analyze market trends and competitor activities to identify opportunities for growth and improvement.
• Sales Optimization: Monitor sales performance and implement strategies to enhance conversion rates and maximize revenue.
• Customer Engagement: Respond to customer inquiries and feedback promptly, ensuring a high level of customer satisfaction.
• Data Analysis: Track and analyze key performance metrics, preparing regular reports to inform decision-making and strategy adjustments.
• Collaboration: Work closely with cross-functional teams, including marketing, logistics, and customer service, to align efforts and achieve business objectives.

• Manage large volumes of inbound and outbound calls efficiently.
• Identify customers’ needs and clarify information.
• Build sustainable relationships and engage customers through excellent service.
• Document all call information according to standard operating procedures.
• Meet personal/team qualitative and quantitative targets.

• Act as the first line of contact with customers, ensuring high satisfaction by resolving issues efficiently.
• Handle and process inquiries, complaints, and feedback via phone, email, and live chat with professionalism.
• Contribute to team effort by meeting personal and team targets and continuous learning.

We’re hiring.

Ubiquity is hiring for Customer Service Representatives to join our team. Our Customer Service Representatives is an integral role in the operations of our Bacolod office.

The details.

• Attends to customers' needs by answering product and service related queries
• Provides product overview and information about other services and offerings
• suggesting information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed

• Conduct engaging live streams showcasing various tech products.
• Demonstrate product features and benefits to viewers.
• Interact with customers in real-time, answering questions and providing product information.
• Contribute to the development of livestream content and strategies.