JOB OBJECTIVE

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

WHAT YOU WILL DO:

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.⠀

Responds to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding the organization's products or services via chat, email, and social media.

Details:

1. Answer customers' inquiries via Chat, Email, and Social Media. providing the right information.

2. Answer or make outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.

3 Respond efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.

4. Communicate with other departments to answer customers’ inquiries, solve their problems and fulfill their needs.

• Adapt to dynamic work environments and multiple roles within the Human Resources industry.
• Collaborate with team members to facilitate operations and contribute to the company's objectives.
• Maintain a high level of professionalism and confidentiality.
• Demonstrate flexibility, a willingness to learn, and a strong work ethic.

• Assisting the customer needs
• Give instructions with the customers
• Prioritizing the good image of the event

1. passionate about work, responsible for the company, committed to improving the company's service level
2. strive to serve our customers, patiently and seriously solve some problems encountered by customers in the use of our products and services.
3. fluent communication, good English reading and writing skills. But Tagalog is okay since its Local Account.
4. have customer service experience, at least 1 year or more
5. have good teamwork ability
6. Telephone answering.
7. Customer service email response.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

The Operations Coordinator ensures smooth daily operations by managing schedules, monitoring workflows, coordinating between departments, and resolving issues promptly. Key responsibilities include tracking inventory, organizing logistics, supporting team activities, and ensuring compliance with company policies. This role requires excellent communication, problem-solving, and multitasking skills to maintain efficiency and support business goals.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Resolve customer issues effectively while maintaining a positive experience.
• Document interactions and track escalated cases for follow-up.
• Collaborate with team members to improve service processes across the BPO industry.
• Maintain up-to-date knowledge of company products and services.

We are looking for a Customer Service Representative to provide exceptional service, resolve client issues, and support company initiatives. The ideal candidate will be responsive, professional, and solution-oriented, ensuring a positive customer experience across all communication channels.

• Encoding Sales Invoice
• Handle and monitor vessel replenishment
• Sorting and filing documents
• Will handle and monitor In and Out transactions of all Luzon warehouse

Area of Assignment: Liquidation

•⁠ ⁠Manage Lark emails; monitor Lark group messages

•⁠ ⁠System monitoring for Telegram / Grafana / Cloudflare

•⁠ ⁠Perform initial troubleshooting or contact relevant personnel for issue resolution

•⁠ ⁠Update project versions via Jenkins

•⁠ ⁠Handle whitelist requests from the business department / create VPNs

•⁠ ⁠Address SSL certificate alerts

•⁠ ⁠Update the GeoIP database for all projects weekly

•⁠ ⁠Coordinate issues with third-party vendors and provide server logs

•⁠ ⁠Manage DNS records, change name servers, and redirect domains

• Deliver exceptional customer service by addressing client inquiries and concerns promptly.
• Maintain detailed records of customer interactions to ensure efficient resolution of issues.

• Handle all guest inquiries and requests in a professional and courteous manner
•  Accountable for accurately recording customer transactions in the necessary systems
•  Handle guest check-ins and check-outs
•  Recognize the customer’s circumstance and offer the best remedy
•  Ensure that all guests have a positive experience at the hotel
•  Professionally respond to customer complaints; make an effort to successfully resolve 

• Act as first point of contact, providing exemplary customer service via phone, email, and chat.
• Resolve customer issues, manage complaints, and process orders/returns in a timely manner.
• Maintain intimate knowledge of company policies and services to offer accurate assistance.
• Build lasting relationships with clients, enhancing the image of Driven Manpower Corporation in the HR & Recruitment sphere.
• Work collaboratively with team members to meet and exceed service goals.

• Conduct captivating live sales events showcasing Littleangel Jewelry's diverse product range.
• Engage with our audience through interactive sessions, providing detailed product knowledge and answering queries.
• Drive sales, meet targets, and enhance customer satisfaction within our wholesale/distribution landscape.
• Utilize your enthusiasm and understanding of brand ethos to embody the company values on camera.
• Keep up-to-date with jewelry trends to influence stock selection and presentation strategies.