Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team and contribute to our growth.

Position Overview

• As a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services for our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• As a Customer Service Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Actively contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our Ship4wd platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our Ship4wd platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

An Operations Manager for a healthcare account oversees daily operations, ensuring high-quality service delivery and compliance with healthcare standards. They manage teams, develop workflows, implement policies, and collaborate with stakeholders to meet goals and regulatory requirements. This role focuses on optimizing resources, tracking performance metrics, and addressing operational challenges to uphold service excellence and patient satisfaction.

Work Setup:

Onsite - Cebu

LOB - Healthcare Account

Salary:

95,000 - 120,000 Package

The Ops Manager with PEO/EOR background will oversee operational activities related to the Professional Employer Organization (PEO) and Employer of Record (EOR) functions. This role will ensure compliance with labor laws, optimize workforce management, and enhance client satisfaction.

Key Responsibilities:

- Manage daily operations of PEO/EOR services, ensuring compliance with local labor laws and regulations.

- Collaborate with HR to implement effective onboarding, payroll, and benefits administration.

- Develop and maintain relationships with clients to ensure service satisfaction and address any operational issues

- Analyze operational metrics and implement improvements to enhance efficiency and effectiveness.

- Provide training and support to staff on PEO/EOR processes and policies.

- Monitor industry trends and compliance updates to inform strategic planning.

As an Instructional Designer within the Customer Education Services team, you’ll create, templatize and develop content for customers who are new to our products and/or want to better themselves within the space. We are looking for someone with experience in SaaS based platform training, i.e. someone who has developed learning experiences for users of SaaS applications. You’ll work with our enablement team, product team, and partners in other customer-focused organizations to create materials that will ensure our customers’ early adoption and long-term optimization of SOCi. Deliverables will include but is not limited to one off assets and slideware, virtual and live instructor-led training based sessions, on-demand courses and short/long form videos.

Responsibilities:

• Create learning experiences in different formats, using/working within the constraints of different templates and tools.
• Solicit reviews from stakeholders and SMEs.
• Review/edit content created based on feedback.
• Update and maintain content at frequent intervals.
• Partner with subject matter experts across the business to design courses, certifications and scaled material for continuous learning.
• Build within authoring or editing tools and learning management systems.

• Proven experience in planning and executing successful product launches on the Amazon platform.
• Manage Amazon replenishment inventory, including creating new shipments and optimizing stock levels.
• Maintain and update Amazon seller central accounts
• Manage product listings and FBA inventories.
• Set up digital ads (On/Off Amazon Ads), CPC, SP, SB, SD and assess the performance.
• Utilize the Amazon Seller Central tools and processes effectively to drive performance and success.
• Regularly analyze performance metrics to measure success and identify areas for improvement.
• Identify and resolve sales performance issues and accounting/finance issues
• Utilize tools to monitor category trends and item performance, recommending improvements.
• Coordinate content and website assets and work alongside digital marketing, creative and product development team to optimize sales performance in support of marketing campaigns, product offerings, and promotions as needed
• Other ad hoc tasks that would be assigned

• Maintaining and organizing all customer database submitted by the Dealership
• Conceptualization and effectively implementing Customer Retention Activities to Dealer Level
• Ensuring all relevant reports are submitted on time
• Analyze relevant reports and establish corrective measure for those areas considered below par performance of the Dealership
• Communicating and coordinating with the Dealership including Principal, Sales and Aftersales Team and different departments

• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.
• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Coaches, counsels, and disciplines employees
• Maintains staff by recruiting, selecting, orienting, and training employees

• Oversees the daily workflow and scheduling of telemarketing staff.
• Motivates and supports agents through feedback and communication
• Prepares monthly and annual performance reports.
• Maintaining documentation about customer service department activities.
• Monitoring the performance of customer service staff.

We’re looking for Digital Media and Content Sales Manager to join our growing team to scale our product offerings to the advertising industry.

Job responsibilities:

• Develop the company’s presence in the industry that lead to business growth and expansion of Hepmil Philippines
• Strategize sales plan to achieve the objectives and the revenue targets of the company
• Identify and lead new business opportunities by networking and building relationships with new clients
• Lead in the creation of proposals for big client partnerships by working with the full Hepmil products (PGAG, Hepmil Creators’ Network, Bent Pixels Asia) in developing content that meet client’s objectives
• Maintaining relationships with key accounts, leading top-level conversations with clients especially long-term partnerships
• Work with the regional team and cross-functional teams in achieving targets and deliverables and ensure that operational requirements are smooth and glitch-free
• Drive business development and sales efforts with agencies in the Philippines and across the region, negotiate trading deals and partnerships for our products

Key Responsibilities

Website and Ecommerce Management

• Manage and Optimize Website: Oversee the day-to-day operations of our SMEG's own ecommerce website, ensuring it functions seamlessly and effectively.
• Product Updates: Regularly update the website with new products, ensuring all product information, images, and descriptions are accurate and up-to-date.
• Performance Tracking: Monitor website performance, analyze data, and implement strategies to enhance user experience and drive conversions.

Third-Party Ecommerce Platforms

• Platform Management: Manage our presence on third-party ecommerce channels such as Lazada, Shopee, Zalora, and Trunc.
• Campaign Participation: Participate in various platform-specific campaigns, leveraging opportunities to increase visibility and sales.
• Marketing Advisement: Provide insights and recommendations for marketing activities on these platforms to maximize reach and engagement.

Optimization and Strategy

• Data Analysis: Analyze sales data, customer feedback, and market trends to inform strategy and identify opportunities for growth.
• Performance Goals: Set and achieve performance targets for all ecommerce channels and digital marketing campaigns, focusing on sales growth, customer acquisition, and retention.
• Tech Awareness: Stay updated on the latest ecommerce and digital marketing trends, tools, and technologies to keep our digital presence competitive.

1. WordPress Blog Management:

• Write, edit, and publish engaging blog posts that tell the story behind each song, introduce new playlists, and promote the Sound of Chi brand.
• Use Rank Math SEO to optimize posts, including keyword research, meta descriptions, and schema markup.
• Collaborate on content strategy, creating a blog schedule that aligns with song releases, playlists, and platform promotions.

2. YouTube Video Creation and Management:

• Develop, edit, and optimize YouTube videos, including full music videos, short teasers, and behind-the-scenes clips.
• Design eye-catching thumbnails and ensure videos have captivating titles, descriptions, and relevant tags.
• Track and analyze video performance, offering suggestions to increase engagement and viewer retention.

3. TikTok Content Creation and Growth:

• Create short, engaging TikTok videos to promote songs, share interesting trivia, and provide behind-the-scenes insights.
• Use trending sounds, challenges, and hashtags to increase visibility.
• Engage with followers through comments and collaborate with other TikTok creators for cross-promotion.

4. Social Media Strategy and Optimization:

• Align all content with Sound of Chi’s brand identity, ensuring a cohesive message across WordPress, YouTube, and TikTok.
• Optimize all posts and videos with SEO best practices to maximize organic reach.
• Track engagement metrics across platforms and report on growth, suggesting new strategies based on performance data.

Responsible for the end-to-end operations management. Overall program lead for operational strategies in conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Accountable for enhancing performance, fostering leadership development, optimizing processes, and executing process enhancements.

• Oversee daily club operations ensuring a seamless guest experience.
• Manage staff recruitment, training, and performance evaluations.
• Coordinate events and entertainment schedules to maximize engagement.
• Implement and maintain health and safety standards.
• Analyze performance metrics to drive improvements in service delivery.

• Conduct 200 outbound calls daily to an existing data base so not cold leads (jewelers)
• Book 10-12 qualified demonstrations daily for the Inside Sales team.
• Identify decision-makers, introduce company's product offerings, and explain the value of scheduling a demonstration.
• Manage and maintain an accurate pipeline of potential clients in the CRM system, ensuring follow-ups and next steps are recorded.
• Overcome objections and provide relevant information to pique interest in company's products.
• Work closely with the Inside Sales team to ensure smooth handoffs and follow-up on leads.
• Meet daily, weekly, and monthly call and booking targets to drive business growth.

• Oversee project planning, execution, and delivery within deadlines.
• Collaborate with cross-functional teams to achieve project goals.
• Analyze project performance and recommend improvements.
• Engage with clients to ensure satisfaction and address issues.
• Maintain project documentation and reports.