• Proficient written and verbal communication skills in English
• Prior experience providing chat support in dating site is an advantage
• Able to do multi-tasking

About the Role:

We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.

Key Responsibilities:

• Provide responsive support to users via email, chat, and phone.
• Troubleshoot and resolve user issues promptly and effectively.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of user interactions and issues.
• Identify common customer challenges and suggest solutions to improve the user experience.
• Keep updated on product information to assist users accurately.

We’re Hiring: Level 2 Tech Support Specialist

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Level 2 Tech Support Specialist

Work Arrangement: Work from home

Schedule: Night shift

Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.

The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.

1. Technical Support:

- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.

- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.

- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.

2. Customer Service:

- Communicate effectively with customers to understand their technical issues and provide timely resolutions.

- Ensure high levels of customer satisfaction by providing professional and friendly support.

- Educate customers on best practices and preventive measures to avoid recurring issues.

3. System Maintenance and Updates:

- Perform regular system maintenance and updates to ensure optimal performance.

- Assist with the deployment of software updates, patches, and configuration changes.

- Monitor system performance and proactively address potential issues.

4. Teamwork, Collaboration, and Escalation:

- Collaborate with other IT team members to resolve complex technical issues.

- Escalate unresolved issues to Level 3 support or specialized teams as necessary.

- Provide detailed information and context to higher-level support to facilitate quicker resolution.

- Meet and exceed the KPI targets set by the client and the Service Manager

5. Training and Documentation:

- Develop and maintain documentation for common issues and solutions.

- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.

- Stay updated with the latest technology trends and advancements in IT support.

6. Adherence to Internal Procedures

- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks

- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues

- Full compliance to internal House Rules / Code of conduct

Must have actual/real-time experience in the following areas for at least 3 years

• SIP Phone
• Android Phone
• DECT Phone
• Headset and Speaker
• Android Video Endpoints
• Windows Video Endpoints
• Meeting Room Endpoints Accessories
• General Mode (MeetingBar, MeetingBoard, Meeting Eye)
• Video Conferencing Solution & System
• Smart Workspaces Devices
• Zoom Devices
• 8X8 Devices
• Teams Devices
• Blue Jeans Devices
• Verizon
• Vonage
• Pro Audio Visual Solution
• PABX
• Knowledge in RingCentral Devices
• Knowledge in Return Merchandize Authorization (RMA)
• Desktop Phone

Lealsight LLC is seeking a proactive IT Specialist to support our technology infrastructure and ensure optimal system performance. The successful candidate will be responsible for troubleshooting, maintaining, and implementing IT solutions.

Key Responsibilities:

• Monitor and maintain IT systems and networks.
• Provide technical support to staff and resolve IT issues promptly.
• Install and configure hardware and software.
• Assist in IT projects, system upgrades, and documentation.
• Ensure data security and implement backup procedures.

• Provide technical support for Windows, Mac, and Linux desktop environments.
• Manage and troubleshoot Google Drive and Google Sheets issues.
• Configure and maintain RDP and VDI environments.
• Administer and troubleshoot Linux and Windows servers.
• Provide support for LastPass, web hosting, email servers, and cloud servers.
• Monitor and manage networks using tools like PRTG and Nagios.
• Ensure network security and address any security issues as they arise.
• Knowledge of network security practices.

• Assist customers with technical aspects of Vaannaa Technologies’ solutions in the ICT industry.
• Provide product demonstrations, educate clients on features and benefits.
• Resolve technical issues and support sales teams in achieving targets.
• Facilitate a collaborative relationship between sales and technical departments.
• Stay updated on industry trends and product innovations.

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. 

About the Role:

Setting up the software correctly and debugging why the software did something. The role will occasionally require building small scripts using JS. 

Working Arrangement: Permanent Remote

Shift Schedule: Monday - Friday. 2:00 PM - 11:00 PM

About the Job

• Meeting with clients and catering to their issues. 
• Attend to customer issues: 
• Troubleshooting, investigation, bug checking, replication of issues. 
• Communicate and inform customers on the details, status, and progress of the issue. 
• Communicate with the Dev team for bugs and log it into Jira. 
• Training customers in best practices with system usage.  
• Create training documents for Driver App and Web App. 
• Configurations: driver profile, user profile, and setting the level of access required. 
• Setting up the customer environment before the go-live. 
• Creates Project documentation 
• Participating in Project Meetings like (kick-off, project frame, lessons learned) 

Your Qualification

• Deep knowledge of transportation and logistics business processes
• Relevant experience with Final Mile
• Relevant background with Bash Commands and scripting (Phyton, Java)
• Experience in checking logs in the system (we use Putty and SQL Developer database
• Knowledge of Unix/CLI commands, experience with software/website development, SQL/MS Access/Database knowledge
• Experience with transfer protocols (FTP, SFTP, AS2, API)
• Experience with mapping software
• AWS concepts, fundamental AWS services, Web application concepts 
• Jira, Confluence, Salesforce 
• Ability to develop and maintain strong, productive relationships with customers, partners, and consultants. 
• Prior experience diagnosing system process issues – gap analysis 
• Experienced in defining problems, collecting data, establishing facts, and drawing valid conclusions
• Strong communicator, able to influence and collaborate at all levels to maximize problem resolution while effectively presenting information and responding to highly specialized technical questions

Job Offer

• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• Tenure Incentive Program*
• FREE daily meal
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply

As a Talent Acquisition Officer, you will be responsible for attracting and identifying top 

talent for our National Disability Insurance Scheme (NDIS) registered company. You will 

manage the end-to-end recruitment process from job posting to offer letter, while building 

strong relationships with hiring managers and candidates. Additionally, you will be 

responsible for developing and implementing recruitment strategies to attract diverse 

candidates, ensuring compliance with all relevant laws and regulation. This role involves working closely with internal stakeholders to understand staffing needs, sourcing candidates, and ensuring that all hires meet NDIS standards and requirements. The Talent Acquisition Officer will also ensure a smooth onboarding process and promote the organization’s employer brand within the NDIS space

Key Responsibilities:

• End-to-End Recruitment:
• Manage the entire recruitment process, including job posting, sourcing, screening, interviewing, and extending offers to candidates for various roles, such as support workers, care coordinators, and allied health professionals.
• Ensure candidates meet the specific requirements of NDIS participant care plans, such as necessary qualifications and experience with disability support.
• Sourcing and Attracting Talent:
• Develop and implement sourcing strategies to attract qualified candidates, including using online job boards, social media platforms, and industry-specific networking channels.
• Build and maintain a talent pool for ongoing NDIS-related staffing needs, with a focus on hard-to-fill positions such as specialist disability support roles.
• Compliance and Documentation:
• Ensure all candidates undergo the necessary pre-employment checks, including NDIS Worker Screening Checks, Working with Children Checks, First Aid certifications, and other relevant background checks.
• Maintain accurate records of all recruitment activities in compliance with NDIS standards and internal company policies.
• Candidate Screening and Interviewing:
• Conduct initial screening and interviews, evaluating candidates based on their qualifications, experience, and alignment with the organization’s values.
• Ensure that candidates are empathetic, culturally sensitive, and committed to providing high-quality care to NDIS participants.
• Collaboration with Internal Teams:
• Work closely with hiring managers and NDIS service coordinators to understand specific staffing needs and participant requirements.
• Provide expert advice on market trends, talent availability, and recruitment best practices in the disability support sector.
• Onboarding and Support:
• Coordinate the onboarding process for new hires, ensuring they have the necessary training and clearances to start their roles.
• Ensure new employees understand the NDIS participant care plans and are familiar with the organization’s processes, policies, and values.
• Employer Branding and Networking:
• Promote the organization as an employer of choice within the NDIS industry, enhancing the company’s reputation through positive candidate experiences and engagement in industry events.
• Reporting and Analytics:
• Track key recruitment metrics, such as time-to-fill, quality of hire, and retention rates, to continuously improve the recruitment process.
• Provide regular reports on hiring progress, recruitment challenges, and market trends to HR leadership and department heads.

• Provide comprehensive support for POS software, systems, and hardware. Troubleshoot and resolve issues with POS terminals, including appearance checks, connection status, working conditions, and test transactions for various card brands.
• Perform preventive maintenance on POS terminals. Conduct necessary repairs and updates to ensure the systems operate efficiently.
• Complete detailed service activity reports.
• Communicate customer satisfaction levels and concerns regarding POS terminal performance. Offer suggestions for service improvements to enhance overall client experience.
• Undertake various tasks such as reprogramming, software upgrades, terminal swapping, and equipment pullout activities as requested by clients.
• Safeguard company-issued items and client-provided equipment, including terminals, peripherals, and other supplies.
• Deliver outstanding customer service by listening attentively to customer concerns and addressing them effectively.

We are seeking a skilled Microsoft Power Platform Developer with at least 2 - 3 years of experience developing Power Platform solutions to join our team. The ideal candidate will have experience in building and deploying solutions using Power Apps, Power Automate, Power BI, and Dataverse (formerly Common Data Service).

Certification in one or more of the Power Platform technologies is a plus. In this role, you will be responsible for developing, testing, and deploying custom applications using the Microsoft Power Platform, as well as providing technical guidance and leadership to junior team members.

RESPONSIBILITIES:

- Design, develop, and maintain custom solutions using the Microsoft Power Platform

- Develop, test, and deploy Power Apps, Power Automate, Power BI, and Dataverse solutions

- Collaborate with stakeholders to gather requirements and develop functional specifications

- Provide technical guidance and leadership to junior team members

- Develop technical documentation and provide end-user training and support

- Manage project timelines and deliverables, and communicate progress to stakeholders

- Identify and troubleshoot issues and provide technical support as needed

- Stay up-to-date with the latest trends and developments in the Microsoft Power Platform ecosystem

- Participate in peer code reviews to ensure the quality of deliverables

- Participate in project planning and estimation, as needed

We are looking for an experienced IT professional to design and implement an internal tracking system tailored for our recruitment process. The successful candidate will collaborate with the HR and recruitment teams to understand the requirements and develop a solution that optimizes candidate management, streamlines communication, and tracks progress across all recruitment stages.

Key Responsibilities:

• Design, develop, and implement a customized recruitment tracking system.
• Collaborate with HR and recruitment teams to gather requirements and ensure system functionality aligns with recruitment needs.
• Create a user-friendly interface for managing candidate information, tracking application status, and scheduling interviews.
• Develop reporting tools to generate insights on recruitment metrics, including time-to-hire, candidate pipeline, and source effectiveness.
• Integrate the system with existing HR and communication tools (e.g., email, calendar systems).
• Ensure data security and confidentiality in compliance with company policies.
• Provide training to HR and recruitment staff on how to use the tracking system effectively.
• Troubleshoot technical issues and offer ongoing support and updates for system improvements.

1. Organize and input new contacts (accountants, real estate agents, buyers agents, etc.) into the CRM and prospective list.

2. Update the CRM with notes on interactions, follow-up dates, and statuses after calls and meetings.

3. Segment and categorize leads based on priority, engagement level, and potential business opportunities.

4. Coordinate and schedule meetings or presentations with stakeholders after initial outreach.

5. Send calendar invites, confirm meetings, and ensure reminders are sent out prior to appointments.

6. Reschedule meetings as needed and handle any last-minute changes.

7. Draft and send follow-up emails after initial calls or meetings to stakeholders, requesting

business or sharing additional resources. Create a personalised template if necessary.

8. Create personalised email templates for outreach to new contacts.

9. Assist with the creation and formatting of presentation materials for meetings with stakeholders.

10. Prepare proposals, contracts, or agreements based on the outcomes of your meetings such as referral agreements.

11. Research potential new partners (accountants, real estate agents, buyers’ agents) in your area and identify opportunities for outreach.

12. Track competitors’ activities and their relationships with key stakeholders.

13. Keep a record of local real estate market trends to use in presentations or discussions with partners.

14. Compile weekly reports on outreach, meetings set, presentations given, and any leads or business generated.

15. Other admin and sales support as needed.

Do you dream about working on spreadsheets and compiling data all day? Are you proactive, have common sense, hungry to learn, and want a long-term career with opportunity to grow?

Then we are looking for you!

We are looking for a detail-oriented Operations Support-Data Specialist with a strong focus on data. The ideal candidate will support our data processes, ensure data quality, and help with data-driven decisions. This role involves working with various departments to improve data workflows and resolve data issues.

Who We Are  

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Core 4 Dedications  

• Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
• Dedication to Showing Up: For our clients, for each other, and for ourselves.
• Dedication to Excellence: We strive for the highest standards in everything we do.
• Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:

Lead Grabbing:

Identify and extract relevant data leads from various sources.

Ensure data accuracy and relevance according to project requirements.

Maintain up-to-date records of all leads obtained.

Skip Tracing:

Utilize specialized tools and techniques to locate and verify missing or incomplete information.

Cross-reference multiple data sources to ensure the accuracy and completeness of information.

Maintain confidentiality and adhere to legal and ethical standards in data retrieval.

Data Management:

Organize and maintain large data sets within Excel spreadsheets.

Ensure data is accurate, up-to-date, and formatted according to company standards.

Implement and manage data validation rules to maintain data integrity.

Data Optimization:

Develop and implement efficient data organization and storage strategies.

Automate repetitive tasks using Excel formulas, macros, and other tools.

Continuously seek ways to improve data processes and workflows.

Collaboration and Communication:

Work closely with other team members and departments to understand data needs and requirements.

Provide support and assistance to other team members as needed.

Communicate effectively with team leaders and management regarding project status and any issues encountered.

Working Hours:

PH Graveyard Shift (8hrs/day, Monday-Friday US Timezone)

Compensation:

• $3/hr
• Weekly Payout

Benefits:

• PTO (Vacation Leave) that increases every year that you are with us
• Separate PTO for Sick Leave
• Maternity and Paternity Leave
• Bereavement Leave
• Evaluation and Opportunity for a Salary Raise every 4 months from start date.

Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.

Note: This job post is for talent pooling, so you can apply now to be considered when the role opens up soon!

Job Type: Full-time

Location: Remote (Work from Home)

Company Overview:

We are seeking a highly skilled and experienced Call Center Sales Manager to join our team. This role requires strong leadership skills, excellent communication, and the ability to thrive in a fast-paced, results-oriented environment. If you have a proven track record in sales and management, and can deliver exceptional service with a clear American accent, we want to hear from you!

Key Responsibilities:

• Manage and lead a team of sales agents in a call center environment.
• Drive sales performance through effective coaching and mentorship.
• Handle customer inquiries and ensure high satisfaction levels.
• Implement strategies to meet and exceed sales targets.
• Conduct regular performance evaluations and provide constructive feedback.
• Monitor and analyze sales metrics to identify areas of improvement.
• Maintain a positive and professional work culture.