• Proficient written and verbal communication skills in English
• Prior experience providing chat support in dating site is an advantage
• Able to do multi-tasking

We’re Hiring: Level 2 Tech Support Specialist

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Level 2 Tech Support Specialist

Work Arrangement: Work from home

Schedule: Night shift

Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.

The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.

1. Technical Support:

- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.

- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.

- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.

2. Customer Service:

- Communicate effectively with customers to understand their technical issues and provide timely resolutions.

- Ensure high levels of customer satisfaction by providing professional and friendly support.

- Educate customers on best practices and preventive measures to avoid recurring issues.

3. System Maintenance and Updates:

- Perform regular system maintenance and updates to ensure optimal performance.

- Assist with the deployment of software updates, patches, and configuration changes.

- Monitor system performance and proactively address potential issues.

4. Teamwork, Collaboration, and Escalation:

- Collaborate with other IT team members to resolve complex technical issues.

- Escalate unresolved issues to Level 3 support or specialized teams as necessary.

- Provide detailed information and context to higher-level support to facilitate quicker resolution.

- Meet and exceed the KPI targets set by the client and the Service Manager

5. Training and Documentation:

- Develop and maintain documentation for common issues and solutions.

- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.

- Stay updated with the latest technology trends and advancements in IT support.

6. Adherence to Internal Procedures

- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks

- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues

- Full compliance to internal House Rules / Code of conduct

We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.

• Provide responsive support to users via email, chat, and phone.
• Troubleshoot and resolve user issues promptly and effectively.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of user interactions and issues.
• Identify common customer challenges and suggest solutions to improve the user experience.
• Keep updated on product information to assist users accurately.

We are seeking a dedicated Technical Support Representative to join our team. This role involves providing expert technical assistance to our clients, troubleshooting software-related issues, and ensuring a smooth customer experience. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping customers navigate technical challenges.

• Provide technical support via phone, email, and chat, diagnosing and resolving software issues for customers.
• Document and track support cases, collaborating with development teams to resolve complex technical problems.
• Educate customers on software features, updates, and best practices to improve their experience.
• Stay updated on product knowledge, software releases, and industry trends through training and self-study.
• Contribute to the creation and improvement of support documentation, FAQs, and user guides.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, Eastern Standard Time business hours, Remote

How to apply:

• Fill out the form using this link:
• Jobcode: TSR-PI-Sep132024

Lealsight LLC is seeking a proactive IT Specialist to support our technology infrastructure and ensure optimal system performance. The successful candidate will be responsible for troubleshooting, maintaining, and implementing IT solutions.

Key Responsibilities:

• Monitor and maintain IT systems and networks.
• Provide technical support to staff and resolve IT issues promptly.
• Install and configure hardware and software.
• Assist in IT projects, system upgrades, and documentation.
• Ensure data security and implement backup procedures.

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We prioritize delivering exceptional customer service and customized IT solutions to build robust relationships with our clients. Our team of experienced professionals provides tailored solutions that precisely meet each client's unique requirements. We are actively seeking a highly motivated and results-oriented IT Administrator to join our team and drive our growth.

We're seeking a highly motivated and results-oriented IT Administrator to join our growing team and play a crucial role in driving our company's growth.

Responsibilities:

• Provide general IT support and troubleshooting for internal users.
• Integrate and manage client applications.
• Manage and maintain our IT infrastructure, including hardware and software.
• Administer and secure our network environment.
• Perform system maintenance and upgrades.
• Implement and maintain data security protocols.
• Collaborate with other departments to ensure smooth operations.

As a Operations Support Coordinator,  you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Responsibilities:

As a Operations Support Coordinator, you will work closely with the Onsite Plant Engineers to identify and document tasks to deliver the project on time and within the budget.

In addition, you will:

• Assist in tracking and balancing revenues and expenses for each job
• Track internal subcontractor invoices and pass-through revenue
• Manage the progression of invoices
• Conduct progress reviews with team members to ensure timely completion of deliverables to meet overall requirements
• Review and quality control of internal and subcontractor invoicing prior to payment
• Assist leadership with a variety of special projects and reporting
• Meeting weekly and monthly financial goals assigned by leadership
• All other duties within your scope of work assigned by leadership

Position: Business Support Specialist

Number of hours: 20 hours/week

Schedule: CET

• Assist in developing and executing sales strategies.
• Manage and maintain client databases, ensuring data is up to date.
• Generate leads and support the sales team in nurturing client relationships.
• Maintain a basic understanding of UAE accounting standards to coordinate with the accounting team.
• Assist with invoice processing, expense tracking, and preparation of financial reports.
• Manage daily schedules, organize meetings, and handle correspondence.
• Prepare presentations, reports, and other documentation as required.
• Support project management efforts by tracking tasks and deadlines.
• Coordinate with various departments to ensure seamless communication and task execution.
• Other ad hoc tasks that would be assigned

We are looking for an experienced IT professional to design and implement an internal tracking system tailored for our recruitment process. The successful candidate will collaborate with the HR and recruitment teams to understand the requirements and develop a solution that optimizes candidate management, streamlines communication, and tracks progress across all recruitment stages.

Key Responsibilities:

• Design, develop, and implement a customized recruitment tracking system.
• Collaborate with HR and recruitment teams to gather requirements and ensure system functionality aligns with recruitment needs.
• Create a user-friendly interface for managing candidate information, tracking application status, and scheduling interviews.
• Develop reporting tools to generate insights on recruitment metrics, including time-to-hire, candidate pipeline, and source effectiveness.
• Integrate the system with existing HR and communication tools (e.g., email, calendar systems).
• Ensure data security and confidentiality in compliance with company policies.
• Provide training to HR and recruitment staff on how to use the tracking system effectively.
• Troubleshoot technical issues and offer ongoing support and updates for system improvements.

• Triage incoming support requests from customers and internal
• Use existing documentation & knowledge of the systems to solve customer issues.
• Liaise with your colleagues to find and implement resolutions to support requests in a timely and efficient manner.
• Take responsibility for the prompt resolution of customer problems by acting as the primary owner of the incident until its completion
• Research problems to find solutions both in the Apple and Microsoft ecosystems.
• Work with the Hotel IT and Operations teams to capture, diagnose, and provide resolution to problems with 3rd party integrations throughout the deployment cycle
• Provide feedback to the development team regarding bug fixes, enhancement requests, and other issues related to 3rd party integrations
• Provide support for integration setup and interfaces involving third-party vendors and IRIS clients; helping clients and vendors to complete installations
• Create and implement test plans and work with all parties to ensure that functionality meets the needs of the customer
• Work with internal product teams to understand product capabilities, technical features, and functions
• Work closely with the Customer Success team to ensure the end product aligns with the requirements
• Willingness to partake in out-of-hours support.
• Create and maintain documentation relating to support and delivery

• Manicures and Pedicures: Perform various types of manicures and pedicures, including basic, gel, and acrylic, ensuring client satisfaction and adhering to salon hygiene standards.
• Nail Art and Design: Create custom nail designs and art according to client preferences, staying up-to-date with the latest trends.
• Nail Extensions: Apply, maintain, and remove nail extensions and enhancements with precision and care.
• Sanitation and Safety: Follow all safety and sanitation procedures to ensure the health and safety of clients and staff.
• Client Consultation: Assess clients’ nail care needs and provide expert advice on nail care, maintenance, and aftercare.
• Product Knowledge: Recommend nail care products to clients and maintain a thorough knowledge of all products used in the salon.
• Customer Service: Provide a friendly, welcoming, and relaxing experience for all clients, addressing any concerns or requests with professionalism.
• Maintenance: Keep the workstation clean, organized, and stocked with necessary supplies.

We are seeking a skilled Microsoft Power Platform Developer with at least 2 - 3 years of experience developing Power Platform solutions to join our team. The ideal candidate will have experience in building and deploying solutions using Power Apps, Power Automate, Power BI, and Dataverse (formerly Common Data Service).

Certification in one or more of the Power Platform technologies is a plus. In this role, you will be responsible for developing, testing, and deploying custom applications using the Microsoft Power Platform, as well as providing technical guidance and leadership to junior team members.

RESPONSIBILITIES:

- Design, develop, and maintain custom solutions using the Microsoft Power Platform

- Develop, test, and deploy Power Apps, Power Automate, Power BI, and Dataverse solutions

- Collaborate with stakeholders to gather requirements and develop functional specifications

- Provide technical guidance and leadership to junior team members

- Develop technical documentation and provide end-user training and support

- Manage project timelines and deliverables, and communicate progress to stakeholders

- Identify and troubleshoot issues and provide technical support as needed

- Stay up-to-date with the latest trends and developments in the Microsoft Power Platform ecosystem

- Participate in peer code reviews to ensure the quality of deliverables

- Participate in project planning and estimation, as needed

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. 

The IT Centralized Services Engineer will become a subject matter expert for all our internal tools. The  

IT Centralized Services Engineer will work with the Managed Services team to identify high-impact, recurring issues facing our clients and implement best practices using automation & RMM to reduce the amount of time these issues take to resolve (OR prevent the issue in the first place). 

The IT Centralized Services Engineer has ultimate responsibility for the deployment, maintenance, and continued operation of the tools the Helpdesk uses to manage and support the client base. 

Maintenance of existing core internal tools:

• RMM, Backup platform, other platforms such as ConnectWise and Crewhu, etc...
• This can be done in conjunction with the NOC team, to roll out patches, fixes and updates across out clients. 
• Run regular audits on customer environments to ensure tools are properly set up, secured and operational, and highlight deficiencies where they exist. 
• Continuous Process & Tools improvement :
• improve the configuration and utilization of our existing core software tools by looking at opportunities to leverage capabilities of the tools.
• Conduct research and evaluate new technologies that can improve service delivery and efficiency of the internal team
• You are responsible to provide training to employees on the process and use of internal tools.

Proactive Services:

• ​​​​​​​Patch systems by updating software packages.  
• Perform automation tasks such as automating computer setups, small office moves, upgrading software and systems, etc.  
• Assist with administering and managing the backup solutions that the company provides to its clients.
• Assist with maintaining and updating the API integrations used to connect its internal tools with the external vendors. The API integrations can enable the MSP to automate workflows, exchange data, and access features across different platforms and services. 

Document and information repository:

• ​​​​​​​Create and maintain technical documentation to ensure team members stay up to date on best practices.  
• Ensure that all documentation located in the central repository stays up to date.  
• Notify the team of any updates or changes made to that client’s location.  

Benefits: 

• Up to 1-month FREE Accommodation for those relocating to Pampanga *
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• Tenure Incentive Program*
• FREE daily meal
• Referral Bonus of up to Php20,000.00*
• ALL government-mandated benefits

*Terms and conditions apply

• Installation and configuration: Set up and configure software and hardware, including operating systems and application software
• User management: Manage user accounts and permissions to ensure only authorized users have access
• Monitoring: Monitor system performance and detect and resolve issues before they impact users
• Security: Implement security measures to protect against hacking and data breaches
• Troubleshooting: Respond to employee concerns relating to IT and troubleshoot IT issues
• Documentation: Write policy documents and training materials for employees
• Coordination: Coordinate with company leadership to determine new technologies and enhancements for company systems

As a Talent Acquisition Officer, you will be responsible for attracting and identifying top 

talent for our National Disability Insurance Scheme (NDIS) registered company. You will 

manage the end-to-end recruitment process from job posting to offer letter, while building 

strong relationships with hiring managers and candidates. Additionally, you will be 

responsible for developing and implementing recruitment strategies to attract diverse 

candidates, ensuring compliance with all relevant laws and regulation. This role involves working closely with internal stakeholders to understand staffing needs, sourcing candidates, and ensuring that all hires meet NDIS standards and requirements. The Talent Acquisition Officer will also ensure a smooth onboarding process and promote the organization’s employer brand within the NDIS space

Key Responsibilities:

• End-to-End Recruitment:
• Manage the entire recruitment process, including job posting, sourcing, screening, interviewing, and extending offers to candidates for various roles, such as support workers, care coordinators, and allied health professionals.
• Ensure candidates meet the specific requirements of NDIS participant care plans, such as necessary qualifications and experience with disability support.
• Sourcing and Attracting Talent:
• Develop and implement sourcing strategies to attract qualified candidates, including using online job boards, social media platforms, and industry-specific networking channels.
• Build and maintain a talent pool for ongoing NDIS-related staffing needs, with a focus on hard-to-fill positions such as specialist disability support roles.
• Compliance and Documentation:
• Ensure all candidates undergo the necessary pre-employment checks, including NDIS Worker Screening Checks, Working with Children Checks, First Aid certifications, and other relevant background checks.
• Maintain accurate records of all recruitment activities in compliance with NDIS standards and internal company policies.
• Candidate Screening and Interviewing:
• Conduct initial screening and interviews, evaluating candidates based on their qualifications, experience, and alignment with the organization’s values.
• Ensure that candidates are empathetic, culturally sensitive, and committed to providing high-quality care to NDIS participants.
• Collaboration with Internal Teams:
• Work closely with hiring managers and NDIS service coordinators to understand specific staffing needs and participant requirements.
• Provide expert advice on market trends, talent availability, and recruitment best practices in the disability support sector.
• Onboarding and Support:
• Coordinate the onboarding process for new hires, ensuring they have the necessary training and clearances to start their roles.
• Ensure new employees understand the NDIS participant care plans and are familiar with the organization’s processes, policies, and values.
• Employer Branding and Networking:
• Promote the organization as an employer of choice within the NDIS industry, enhancing the company’s reputation through positive candidate experiences and engagement in industry events.
• Reporting and Analytics:
• Track key recruitment metrics, such as time-to-fill, quality of hire, and retention rates, to continuously improve the recruitment process.
• Provide regular reports on hiring progress, recruitment challenges, and market trends to HR leadership and department heads.