• Creates various layouts, iconography, package designs, website designs, logos, and illustrations according to client specifications. Meets with clients to discuss requirements and the design of the project. Creates rough drafts and sketches of concept, and presents to client for further discussion and revision.

As an IT Service Desk Agent, you will serve as the first point of contact for resolving IT system related issues. Your goal will be to achieve first-call resolution, escalating issues to second-line support when necessary. You will also provide follow-up feedback to ensure complete 

resolution, contributing to seamless IT operations. This role requires readiness for 24/7 support to ensure continuous IT service availability. 

Skills and Qualifications 

1. Above-average verbal and written communication skills to eƯectively interact with internal 

and external clients. 

2. Strong commitment to customer satisfaction, with the ability to professionally handle 

diƯicult situations.

3. Basic understanding of telecommunication products and services, including mobile 

networks, load and promo, and OTT/A2P services. 

4. High accuracy in documenting issues, resolutions, and following processes to ensure 

accuracy. 

5. Ability to manage multiple tasks eƯiciently and prioritize eƯectively in a fast-paced 

environment. 

6. Capability to work eƯectively within a team and coordinate with other departments to 

resolve issues. 

7. Ability to analyze issues, identify patterns, and provide eƯective solutions.

8. Competence in maintaining accurate records of all customer interactions, issues, and 

resolutions. 

9. Strict adherence to established procedures and guidelines to ensure consistent service 

delivery. 

10. Quick adaptability to new processes, technologies, and environments. 

Key Responsibilities 

1. IT System Problem Handling and Resolution: Respond to or resolve IT system problems. 

Aim for first-call resolution and escalate to second-line support for unresolved issues at the 

service desk level. Provide follow-up feedback to ensure complete resolution. 

2. IT Equipment Problem Solving: Coordinate the service desk's unified scheduling and 

transfer the issue to the appropriate maintenance personnel based on the problem type. 

3. IT-Related Complaint Handling: Manage IT-related customer complaints received from the 

Customer Service Center. Collect, summarize, and report them promptly to ensure smooth 

communication, timely processing, accurate statistics, and genuine feedback, ensuring 

thorough resolution. 

4. IT Fault/Alarm Management: Oversee IT fault/alarm scheduling and distribution of fault 

tickets. Notify and dispatch second-line support. Conduct reasonable interception, 

centralized scheduling, and unified communication, especially for crossprofessional/departmental/regional issues for widespread issues. Escalate fault handling 

processes and communicate fault resolution progress to relevant departments promptly. 

5. Ticket and Task Management: Ensure timely follow-up on tickets and tasks related to 

operation metrics assessment. 

6. Evaluation Responsibilities: Evaluate the performance of operations and maintenance 

personnel. 

7. Morning and Evening Inspections: Conduct daily inspections as per schedule, providing 

detailed reports after each inspection. 

8. Knowledge Summary and Documentation: Summarize daily service request knowledge, 

document valuable information, and submit it to the knowledge base administrator. 

9. 24/7 Support Compliance: Maintain readiness for 24/7 support. Leaving the workstation 

without proper notification and endorsement is prohibited.

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

• Are you highly motivated and self-driven? Take the INITIATIVE today!
• All training provided, plus training ALLOWANCE
• Work/life balance, full benefits, and incentives, from the comforts of your own HOME!

About Us:

Outsourced Doers is one of the fastest-growing outsourcing agencies, connecting skilled Virtual Assistants with Founders worldwide. We specialize in pairing our clients, who we call ‘Founders’, with hand-picked, highly motivated, and self-driven Virtual Assistants who we specifically train to meet their needs, enabling our online community to succeed in their passions.

The Position:

This role involves working full-time for one of our awesome Founders as their primary contact for all marketing and virtual assistant tasks. This typically includes various forms of online advertising, such as email marketing, social media marketing, websites, marketing funnelsblogs, and other digital channels.

You will work one-on-one with your Founder, and have the opportunity to build a great working relationship and bond with them!

Work Hours:

Our Founders are primarily based in North America, so you must be willing and able to work either the graveyard shift (with a 10% pay premium).

Tasks:

Your tasks with the client may include, but are not limited to:

• Building marketing funnels and system integrations, and troubleshooting technical issues
• Scheduling social media content on platforms such as Facebook and Instagram
• Designing digital collateral like images for social media, PDFs, worksheets, and online course imagery
• Testing and scheduling email marketing campaigns
• Optimizing web and landing pages
• Managing online booking calendars and scheduling meetings
• Handling external communications via email, social media groups and pages, and intercom on behalf of your client
• Performing data entry and file management tasks
• Managing CRM databases
• Overseeing inbox management

The best part is that we provide training for all of the tasks, and we also provide a training allowance during the training period, which typically goes for 1 month.

Note: Doers do not make or receive phone calls.

We offer training allowances to our vibrant, growing team of Filipino Virtual Assistants, covering hundreds of tasks in digital marketing, product creation, customer success, and more.

The Perks:

• Comprehensive Digital marketing training with an allowance
• Full-time, home-based position with full government benefits, including a 13th-month pay
• HMO upon regularization
• Bonus schemes, rewards & recognition programs
• A positive work-life balance and company culture
• Monthly team celebrations
• Free and ongoing training in digital marketing
• A supportive, hard-working, and vibrant team

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).

• Experience in Windows & non-Windows Operating environment

• Recommend and apply solutions, including on-site repair for remote users

• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.

• Determine and execute system reconfiguration needs.

• Establish end user service level agreements.

• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

• Supervise complaint ticketing system and follow timely resolution of all work orders.

• Demonstrated ability to provide user support by means of remote access tools.

• Provide status update to the ticketing tools in a timely manner.

• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.

• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

We are seeking a detail-oriented Accounts Payable and Accounts Receivable Specialist to manage and oversee our company’s financial transactions. The ideal candidate will be responsible for processing invoices, handling payments, managing customer accounts, and ensuring accuracy in financial records.

Accounts Payable:

• Process and review incoming invoices for accuracy and compliance with company policies.
• Prepare invoices for the clients.
• Responsible for client's billing.
• Maintain vendor files and ensure timely payment of invoices.
• Reconcile accounts payable transactions and resolve discrepancies.
• Assist in month-end closing processes related to accounts payable.

Accounts Receivable:

• Generate and send customer invoices and statements in a timely manner.
• Monitor accounts receivable aging reports and follow up on overdue accounts.
• Record financial transactions and maintain accurate records of payments.
• Collaborate with the team and clients to resolve billing issues.

Added Task:

• Offshore Payroll as needed.
• Perform other ad-hoc/accounting tasks as assigned.

We are hiring for Outpatient Coders for one of our clients in Taguig

The OP Coder is responsible for assigning diagnostic and procedural codes (outpatient surgery, observation, infusion services, and interventional procedure records) to patient charts, of moderate to high complexity, using: ICD-10-CM, CPT and HCPCS or any other designated coding classification system in accordance with coding rules and regulations. They abide by the Standards of Ethical Coding as set forth by AHIMA. Abstracting required clinical information from the medical record.

Working Conditions

• Hybrid/WFH depending on the position.

• Shifting

• Taguig

Salary and Benefits

• Competitive salary commensurate with experience.

• HMO with FREE 3 dependents

• Group life insurance

• Annual Performance Incentive

• Annual Appraisal

• 20 Paid Time Off (PTO) per year

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

• Must have the ability and knowledge on repair of production and or bakery equipment and other equipment installed on plant.
• Responsible in servicing, repairing, adjusting and testing of equipment and devices that operate on the plant and all facilities.

Job Title

UI/UX Designer

Job Brief

We are looking for an experienced UI/UX Designer with 3-5 years of working experience to join our dynamic team at Mayan Solutions Inc. In this role, you will play a key part in designing user-friendly and aesthetically appealing digital products. You will collaborate with cross-functional teams to create intuitive, effective designs for both client projects and internal tools. This position is ideal for a professional seeking to apply their creativity, design expertise, and problem-solving skills to innovative tech solutions in a fast-growing startup environment.

Core Responsibilities

• Design user interfaces for web and mobile applications, ensuring optimal user experiences and accessibility.
• Collaborate with stakeholders and development teams to translate user needs and business requirements into impactful design solutions.
• Conduct user research, competitive analysis, and usability testing to inform design decisions.
• Create high-quality wireframes, prototypes, and mockups to visualize design ideas and interactions.
• Develop and maintain design systems and ensure consistency across all digital platforms.
• Participate in design reviews, provide constructive feedback, and integrate suggestions into final designs.
• Stay current with design trends, tools, and industry best practices to enhance project outcomes and innovation.

Day-to-day Activities

• Design, iterate, and improve UI components for both client-facing products and internal applications.
• Collaborate closely with developers to ensure smooth implementation of designs and deliver high-quality user interfaces.
• Conduct and analyze user research and usability tests to refine design solutions.
• Develop design documentation and manage design assets for ongoing projects.
• Stay proactive in team meetings, providing design input and feedback to improve project outcomes.
• Monitor and adapt to emerging design tools, methodologies, and technologies.

Job Type

• Full-time of Project-based (depending on what project you’ll be assigned)

• Provide comprehensive support for POS software, systems, and hardware. Troubleshoot and resolve issues with POS terminals, including appearance checks, connection status, working conditions, and test transactions for various card brands.
• Perform preventive maintenance on POS terminals. Conduct necessary repairs and updates to ensure the systems operate efficiently.
• Complete detailed service activity reports.
• Communicate customer satisfaction levels and concerns regarding POS terminal performance. Offer suggestions for service improvements to enhance overall client experience.
• Undertake various tasks such as reprogramming, software upgrades, terminal swapping, and equipment pullout activities as requested by clients.
• Safeguard company-issued items and client-provided equipment, including terminals, peripherals, and other supplies.
• Deliver outstanding customer service by listening attentively to customer concerns and addressing them effectively.

Make your next big career move by applying as KMC Solutions’ next PCI COMPLIANCE SPECIALIST - REVALIDATION !

VikingCloud is the leading Predict-to-Prevent cybersecurity and compliance company, offering businesses a single, integrated solution to make informed, predictive, and cost-effective risk mitigation decisions – faster. Powered by the Asgard Platform, the industry’s largest repository of anonymized cybersecurity and compliance event data, we continuously monitor and analyze over 6+ billion online events every day. VikingCloud is the one-stop partner trusted by 4+ million customers to provide the predictive intelligence and competitive edge they need to stay one step ahead of cybersecurity and compliance disruptions to their business. Our 1,000 dedicated cybersecurity and compliance expert advisors understand that it’s not just about technology. It’s about transacting business and delivering an exceptional customer experience every day, without fail. That’s the measurable value we deliver. And that’s what we call, Business Uninterrupted

• Deliver an excellent level of customer service on all customer interactions.
• Working as part of a team, in line with company priorities.
• Achieve targets - Achieve daily/weekly/monthly KPI’s set out by the business to support our customer’s needs.
• Be part of a team striving towards growing our business.
• Product Awareness - Identify opportunities to promote and up-sell additional security and compliance products when supporting customers based on their customer profile.
• Undertake additional tasks as necessary based upon business needs.

Responsible in the full cycle implementation of Accounts Opening, Sales Negotiation, Booking, Development, Management, Merchandising, and monitoring of deliveries, including execution of the daily call out procedure (ISaraMoPO) specifically dedicated for On Premise Alco Accounts only such as:

- Bars

- Adult Entertainment

- Restaurants

- Hotel/Motels

- Resorts

- Any On site establishment serving Alco and operates beyond 10pm.

Responsible for co-developing strategy, monitoring business performance and executing channel plan effectively that maximizes our trade marketing investment to deliver business objectives in on trade channel. Critical partner with Sales team and Brand teams, ensuring our customer plans are built, on balance, through both always-on volume-driven activities and disruptive brand activation plans that deliver on our customer and consumer drivers

• Analyze brand positioning and consumer insights
• Shape and communicate our vision and mission
• Translate brand elements into plans and go-to-market strategies
• Manage a team of marketing people working on brand initiatives
• Lead creative development to motivate the target audience to “take action”
• Establish performance specifications, cost and price parameters, market applications and sales estimates
• Measure and report performance of all marketing campaigns, and assess ROI and KPIs
• Monitor market trends, research consumer markets and competitors’ activities
• Oversee new and ongoing marketing and advertising activities
• Monitor product distribution and consumer reactions
• Devise innovative growth strategies
• Align the company around the brand’s direction, choices and tactics