As a Store Supervisor, you develop the develop of the store in all key areas including commercial success, achievement of target sales, efficient store operations, staffing, promotional programs, customer service, and inventory management. You also serve as a financial analyst of the company-owned stores whose responsibilities will focus on financial planning, analysis, and projection for company-owned stores.

• Drive sales truck assigned to Comfoods route salesman.
• Assist assigned salesman in his daily sales job of selling Comfoods products to his customers.
• Safe keep and account for all stocks loaded or unloaded from the assigned sales truck.
• Take care/maintain assigned sales truck in proper, clean and running condition.

• Safely operate delivery vehicles and transport goods to designated locations.
• Ensure timely delivery, maintaining high standards of customer satisfaction.
• Conduct routine vehicle inspections and report any maintenance issues.
• Manage paperwork, including delivery receipts and invoices.
• Collaborate with logistics teams to optimize delivery routes.

AFREIGHT PHILIPPINES INC. is a leading player in the Transportation & Logistics industry, dedicated to providing efficient delivery solutions across the Philippines.

Duties/Responsibilities:

• Answering incoming calls from customers 
• Addressing client questions or demands
• Guaranteeing that consumer demands are handled properly and effectively
• Developing, organizing, and maintaining accurate files 
• Providing high-quality service in a pleasant, competent, and professional manner

Position Summary: As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and solutions to their inquiries. You will handle various customer interactions, including phone calls, emails, and chat messages, ensuring that each customer receives timely and effective assistance.

Key Responsibilities:

• Customer Interaction: Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Issue Resolution: Diagnose and resolve customer issues, providing clear and concise solutions while maintaining a high level of customer satisfaction.
• Product Knowledge: Develop a deep understanding of [company’s products/services] to effectively assist customers and provide accurate information.
• Record Keeping: Document customer interactions, issues, and resolutions in the company’s CRM system accurately and efficiently.
• Feedback Collection: Gather and report customer feedback to help improve our products and services.
• Team Collaboration: Work closely with other team members and departments to resolve complex issues and ensure a seamless customer experience.
• Follow-Up: Conduct follow-up calls or emails to ensure that customer issues have been resolved satisfactorily.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Iloilo you’ll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!     

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 5pm. You may visit TTEC Recruitment office at TTEC Career Hub SM City Southpoint, Benigno Aquino Ave, Mandurriao, Iloilo City. 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. 

During a Typical Day, You’ll 

• Answer incoming communications from customers  
• Conduct research to provide answers for customers to resolve their issues.

• Greet and assist customers in a friendly and professional manner.
• Maintain a clean and organized store environment, ensuring products are well-displayed and shelves are stocked.
• Assist with inventory management, including receiving and checking stock, updating inventory records, and rotating products as needed.
• Process customer purchases using a point-of-sale (POS) system, including handling cash and credit transactions.
• Answer customer inquiries about product features, promotions, and store policies.
• Assist with store opening and closing duties, including setting up or securing merchandise and cash handling.
• Ensure health and safety standards are followed, including maintaining a safe and hygienic shopping environment.
• Support promotional activities and store events to boost customer engagement.
• Collaborate with team members to meet store goals and customer satisfaction targets.

The Beverage Server is responsible for delivering an exceptional guest experience by serving a variety of beverages, including alcoholic and non-alcoholic drinks, in a friendly, professional, and efficient manner. The role requires excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment while maintaining a positive attitude.

Key Responsibilities:

• Greet and interact with guests in a friendly and welcoming manner.
• Take beverage orders and serve drinks to customers promptly and accurately.
• Suggest drink specials or recommend popular menu items.
• Ensure beverages are prepared according to company standards and guest preferences.
• Monitor guest satisfaction and respond to any concerns or requests.
• Maintain cleanliness of workstations, bar area, and dining area.
• Keep track of inventory and report any shortages or low stock to management.
• Verify guests' legal drinking age and comply with local alcohol laws and regulations.
• Process payments, handle cash or card transactions, and issue receipts.
• Collaborate with kitchen and bar staff to ensure timely delivery of orders.
• Follow health and safety guidelines to ensure a safe environment for guests and team members.
• Assist in restocking supplies, glasses, and other materials as necessary.

We are looking for a reliable and hardworking Store Attendant to join our team. The Store Attendant will be responsible for assisting customers, maintaining the cleanliness and orderliness of the store, restocking shelves, and ensuring excellent customer service at all times.

Key Responsibilities

• Greet and assist customers in a friendly and professional manner.
• Handle inquiries about products, prices, and promotions.
• Arrange and replenish products on shelves to maintain a presentable display.
• Operate cash registers, process payments, and issue receipts accurately.
• Monitor stock levels and inform supervisors of low inventory.
• Maintain cleanliness and orderliness in the store and storage areas.
• Handle returns and exchanges in line with store policies.
• Ensure compliance with store safety and security protocols.
• Perform other related duties as assigned by the supervisor.

• Greet guests upon arrival and provide assistance as needed.
• Direct attendees to event locations, seating areas, and other amenities.
• Assist in setting up and breaking down event spaces, including arranging furniture, decorations, and signage.
• Ensure event areas are clean and well-maintained, including restrooms and common areas.
• Distribute event materials, such as programs, badges, and handouts.
• Respond to guest inquiries and resolve minor issues in a professional and courteous manner.
• Assist with crowd control and manage line queues during peak times.
• Help with registration, check-in, and ticketing for guests.
• Monitor and ensure the safety of guests during events by following all safety protocols.
• Report any issues, maintenance needs, or safety concerns to the event supervisor or manager.

• Plan and coordinate all aspects of events, including logistics, timelines, and budgets.
• Liaise with clients to understand their needs, objectives, and event goals.
• Source and manage vendors (catering, entertainment, AV, etc.) and negotiate contracts.
• Handle event registrations, attendee communications, and other administrative tasks.
• Develop event marketing materials and assist with promotions, including social media campaigns.
• Coordinate event setup, including venue preparation, decorations, and signage.
• Manage onsite event coordination, ensuring smooth operations and resolving issues as they arise.
• Ensure compliance with health and safety regulations and company policies.
• Prepare post-event reports, including attendee feedback, event analysis, and recommendations for improvement.
• Maintain an up-to-date knowledge of industry trends and best practices.

We are looking for a reliable and friendly Cashier to join our team. As a Cashier, you will be responsible for ensuring smooth and efficient transactions, handling customer inquiries, and providing excellent customer service. Your role will play a crucial part in maintaining the positive image of the store while ensuring accurate payment processing.

Key Responsibilities:

• Greet and assist customers in a courteous and friendly manner.
• Operate the cash register, handle cash, credit, and debit card transactions accurately.
• Issue receipts, refunds, and change to customers as required.
• Scan items and ensure the proper pricing of products.
• Maintain accurate transaction records and reconcile cash drawers at the beginning and end of each shift.
• Ensure that the cash register is well-stocked with necessary supplies (e.g., receipts, pens, etc.).
• Assist in the bagging of goods and ensure items are correctly packed.
• Handle customer complaints or concerns and escalate to the supervisor or manager as needed.
• Maintain cleanliness and organization of the cashier area.
• Follow company policies and procedures regarding cash handling, discounts, and promotions.
• Support the sales team during peak hours and assist with other store duties when required.

You will assist in maintaining, troubleshooting, and optimizing our systems to ensure smooth operations and data security.

• Greet and welcome guests as they arrive and escort them to their tables.
• Take food and beverage orders accurately and promptly.
• Serve food and drinks to guests, ensuring proper presentation and portion sizes.
• Check in with guests during meals to ensure satisfaction and address any needs.
• Provide recommendations for menu items and upsell where appropriate.
• Ensure that all tables are clean and properly set for the next guest.
• Maintain cleanliness of dining areas, including clearing dishes and sanitizing surfaces.
• Process payments, issue receipts, and make change as needed.
• Collaborate with kitchen and bar staff to ensure timely and accurate order delivery.
• Handle customer complaints or concerns with professionalism and resolve issues promptly.
• Follow health and safety regulations, including food safety and sanitation standards.
• Work in a team environment to ensure smooth and efficient service.

• Greet and engage with customers, providing exceptional service.
• Display and organize products in a visually appealing and accessible manner.
• Handle transactions, including cash, card payments, and maintaining accurate cash registers.
• Maintain the cleanliness and order of the stall, including stocking and replenishing products.
• Ensure compliance with health and safety standards.
• Answer customer inquiries about products, promotions, and store policies.
• Assist in setup and breakdown of the stall at the beginning and end of each shift.
• Monitor inventory and assist with ordering or restocking products as necessary.
• Assist with promotions, sales events, and other marketing efforts.
• Report issues or concerns to management.