• Proficient written and verbal communication skills in English
• Prior experience providing chat support in dating site is an advantage
• Able to do multi-tasking

Must have actual/real-time experience in the following areas for at least 3 years

• SIP Phone
• Android Phone
• DECT Phone
• Headset and Speaker
• Android Video Endpoints
• Windows Video Endpoints
• Meeting Room Endpoints Accessories
• General Mode (MeetingBar, MeetingBoard, Meeting Eye)
• Video Conferencing Solution & System
• Smart Workspaces Devices
• Zoom Devices
• 8X8 Devices
• Teams Devices
• Blue Jeans Devices
• Verizon
• Vonage
• Pro Audio Visual Solution
• PABX
• Knowledge in RingCentral Devices
• Knowledge in Return Merchandize Authorization (RMA)
• Desktop Phone

• Assist customers with technical aspects of Vaannaa Technologies’ solutions in the ICT industry.
• Provide product demonstrations, educate clients on features and benefits.
• Resolve technical issues and support sales teams in achieving targets.
• Facilitate a collaborative relationship between sales and technical departments.
• Stay updated on industry trends and product innovations.

We’re Hiring: Level 2 Tech Support Specialist

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Level 2 Tech Support Specialist

Work Arrangement: Work from home

Schedule: Night shift

Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.

The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.

1. Technical Support:

- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.

- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.

- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.

2. Customer Service:

- Communicate effectively with customers to understand their technical issues and provide timely resolutions.

- Ensure high levels of customer satisfaction by providing professional and friendly support.

- Educate customers on best practices and preventive measures to avoid recurring issues.

3. System Maintenance and Updates:

- Perform regular system maintenance and updates to ensure optimal performance.

- Assist with the deployment of software updates, patches, and configuration changes.

- Monitor system performance and proactively address potential issues.

4. Teamwork, Collaboration, and Escalation:

- Collaborate with other IT team members to resolve complex technical issues.

- Escalate unresolved issues to Level 3 support or specialized teams as necessary.

- Provide detailed information and context to higher-level support to facilitate quicker resolution.

- Meet and exceed the KPI targets set by the client and the Service Manager

5. Training and Documentation:

- Develop and maintain documentation for common issues and solutions.

- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.

- Stay updated with the latest technology trends and advancements in IT support.

6. Adherence to Internal Procedures

- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks

- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues

- Full compliance to internal House Rules / Code of conduct

We are seeking a highly motivated and detail-oriented Operations Support (Real Time Analyst) to join our team in the dynamic environment of a Virtual Call Center Campaign. The primary responsibilities of this role involve efficient dialer monitoring, conducting calling audits, real-time monitoring and, reporting and analytics .

Who We Are  

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Core 4 Dedications  

• Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
• Dedication to Showing Up: For our clients, for each other, and for ourselves.
• Dedication to Excellence: We strive for the highest standards in everything we do.
• Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:

Dialer Monitoring:

• Maintain continuous surveillance of the dialer system throughout the assigned shifts.
• Ensure the seamless functioning of dialer operations to optimize campaign performance.
• Respond promptly to any dialer-related issues and liaise with technical support for quick resolutions.

Real-Time Monitoring:

• Monitor live calls to ensure quality and compliance
• Provide immediate support and guidance to agents as needed
• Identify trends and patterns to improve overall operational efficiency

Calling Audits (10%-20% of the role):

• Conduct comprehensive audits of outbound calls to ensure compliance with campaign protocols and quality standards.
• Provide feedback and reports on calling performance, identifying areas for improvement.

Reporting and Analytics

• Create comprehensive reports on key performance indicators (KPIs)
• Develop and maintain analytics dashboards
• Design and implement complex formulas for data analysis and forecasting
• Present findings and recommendations to management

Work Hours:

• PH Graveyard Shift
• Full time (Fixed 8 hrs/day, Mon-Fri)

Compensation:

• $3/hour
• Performance Evaluation after 4 months for a Salary Increase
• Paid weekly

Benefits:

• PTO (Vacation Leave) that increases every year that you are with us
• Separate PTO for Sick Leave
• Maternity and Paternity Leave
• Bereavement Leave
• Evaluation and opportunity for raises every 4 months from start date.

Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.

Growth! After graduating training, all employees get a dedicated Grow Plan for the year that breaks down the annual goal into actionable weekly tasks.

Client Information

The client is an optometry business located in Melbourne, Australia.  

Their philosophy for eye care has been developed over four decades of refinement and improvement. As a team of highly skilled optometrists and dispensers guide their patients through the patient journey with a holistic approach to ensure our solutions meet their vision and lifestyle needs, as well as early detection and diagnosis of eye health issues. 

They firmly believe that prevention is the best cure!

Job Description

• Social Media Management: Create and post engaging content, manage and track ads, and respond to inquiries through Instagram and Facebook messages.

• WordPress Management: Write and publish blog posts on the company website.

• Email Marketing: Design, write, and schedule email newsletters to the patient database using Mailchimp.

• Customer Service Support: Call and text patients to schedule or confirm appointments, handle recalls and follow-ups, resolve issues, and answer inquiries.

• General Administrative Tasks: Assist the team with ad hoc administrative duties as needed.

• CEO Support: Arrange virtual or phone meetings for the CEO, attend meetings to take notes, and handle ad hoc tasks.

Job Summary: We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent written communication skills with a strong command of grammar and spelling.
• Previous customer service or chat support experience is a plus but not required.
• Strong problem-solving skills and the ability to think quickly and logically.
• Proficiency in using computers and familiarity with chat and messaging platforms.
• Ability to multitask effectively and handle multiple chat conversations simultaneously.
• Empathy, patience, and a customer-focused attitude.
• Willingness to work flexible hours, including evenings, weekends, and holidays if required.
• Team player with strong interpersonal skills.
• Ability to adapt to changing processes and technologies.

• install and configure computer systems,
• diagnose hardware and software faults and solve technical and application problems, either over the phone or in person.
• You'll cover one or more areas of expertise, depending on the size of the organisation you work for.

• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).
• Experience in Windows & non-Windows Operating environment
• Recommend and apply solutions, including on-site repair for remote users
• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.
• Determine and execute system reconfiguration needs.
• Establish end user service level agreements.
• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.
• Supervise complaint ticketing system and follow timely resolution of all work orders.
• Demonstrated ability to provide user support by means of remote access tools.
• Provide status update to the ticketing tools in a timely manner.
• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.
• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.

Jod’s mission is to empower the world’s next billion workers through innovative platforms and technology. We leverage technology to create solutions that disrupt the way organizations manage and engage with their contingent workforce. As part of the engineering team at Jod, you will join a diverse team of developers distributed across Singapore, Seoul, Jakarta, Tokyo and Manila to develop solutions and products that have a real impact on the lives of underserved and disadvantaged workers across Asia.

As a Data Analyst, you will be the intelligence that helps us achieve our mission to empower blue collar workers at scale in a more efficient and measurable way. You will work closely with cross-functional teams, from engineering to build a robust data pipeline, marketing to help better understand our users and management to help extract insights and support impactful decisions.

Responsibilities:

• Create and own the analytical framework for core metrics monitoring, visualization and attribution analysis of our job marketplace
• Develop and maintain specialized dashboards that monitor key performance indicators. Translate complex data into actionable insights and communicate these clearly to both technical and non-technical stakeholders.
• Lead all data reporting, both ad hoc and automated both for internal and external stakeholders through building dashboards, automating customer reports and delivering data requested in an accurate and timely manner
• Evaluate the short-term and long-term impact of projects across a wide variety of functions such as product, marketing and sales initiatives to help management understand and evaluate ROI and impact
• Dive deep into the data to understand how different metrics impact with each other. Use your insights and recommendation to guide the business teams decisions and areas of focus.
• Establish standardized protocols for all manually generated project outputs. Streamline document formats, key stages, and external reporting to enhance efficiency and consistency across teams.

• Conduct analysis of current business processes and systems to identify areas for improvement.
• Work with cross-functional teams to understand business requirements and translate them into functional system specifications.
• Develop and maintain a deep understanding of our business operations, systems, and processes.
• Collaborate with IT teams to ensure that system designs align with business requirements.
• Conduct user acceptance testing to ensure system designs meet business requirements.
• Develop and maintain detailed documentation of business requirements, system designs, and testing results.
• Communicate effectively with stakeholders across the organization, including senior management, to ensure project objectives are met.
• Proactively identify opportunities for process improvement and provide recommendations to the business.
• Monitor system performance and identify areas for improvement.
• Examine current and new business procedures.
• Identify effective solutions for business software system issues.
• Report common patterns, questions, and other issues to management.
• Recommend solutions for improving and restructuring company procedures.
• Assess company performance, information, and plans by conducting regular tests and analysis.
• Monitor company systems status and report any progress or changes.
• Research and estimate the costs of upgrades and improvements.
• Establish specifications for new projects by developing project goals, phases, and budgets.
• Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Designs new computer programs by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
• Improves systems by studying current practices; designing modifications.
• Recommends controls by identifying problems; writing improved procedures.
• Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
• Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Maintains system protocols by writing and updating procedures.
• Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
• Maintains user confidence and protects operations by keeping information confidential.
• Prepares technical reports by collecting, analyzing, and summarizing information and trends.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench marking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

• Can manage, maintain and repair IT systems

Content Production + Chat SUPPORT

• Content production is equivalent to graphic designer. Those with comfyUI experience.
• Engage in conversations with users, actively listening to their concerns and offering support.
• Upsell and promote our platforms content and users, ensuring a seamless and non - intrusive experience.
• Meet and exceed performance targets set by the management team, including metrics such as user engagement, content sales, and customer satisfaction.

Job Description:

As a Customer Support Representative at Ubiquity Bacolod, you will play a crucial role in ensuring customer satisfaction and success. You will be responsible for providing exceptional support, troubleshooting technical issues, and assisting customers in adopting our products.

Perks & Benefits:

• HMO Day 1 + up to 4 Dependents*
• Monthly Meal Allowance
• Dental Coverage*
• 15% Night Differential
• Paid Leave Benefits with Tenure Based Cash Conversion
• Internal Movement Opportunities
• Annual Merit Increase
• Ubiquity Plus - Tenure Based Cash Incentive

• Resolve basic technical issues and user problems related to hardware, software, and network connectivity.
• Provide assistance and guidance to end users, helping them with basic IT-related questions and issues.
• Maintain and update documentation for IT procedures, systems, and user guides to support efficient operation
• Manage IT Asset inventory up to date.