As a Restaurant Manager, you will play a pivotal role in overseeing both front-of-house operations and supervising staff to ensure a seamless and enjoyable dining experience for guests. This position requires a combination of strong leadership, excellent communication skills, and the ability to manage the reception area efficiently.

Supervision and Leadership:

• Provide leadership and training to front-of-house staff, including servers, hosts, and receptionists.
• Conduct regular pre-lunch and pre-dinner briefings to communicate expectations, updates, and address concerns.
• Ensure that all staff are knowledgeable about the menu and service standards
• Oversee daily operations, ensuring that service standards are met.
• Coordinate with kitchen staff to manage order flow and maintain optimal guest satisfaction.
• Handle any issues or emergencies that may arise during shifts.
• Handle guest concerns and complaints with professionalism and a problem-solving mindset.

Quality Control:

• Monitor the overall quality of service and presentation in the front-of-house area.
• Ensure adherence to hygiene and cleanliness standards.
• Address and resolve any issues affecting the guest experience promptly.

Administrative Tasks:

• Assist in administrative duties, such as record-keeping, staff scheduling, and maintaining guest databases.
• Generate reports related to reservations, guest feedback, and other relevant data.
• Collaborate with management to implement new policies and procedures.
• Collaborate with marketing and implement marketing programs
• Manage restaurant and equipment maintenance
• Handle delivery and reservation 3rd party apps

• Oversee the daily operations of our vibrant dining establishment at Tony Ting Food Concepts Inc.
• Maintain highest standards in food and beverage quality, service, and cleanliness.
• Train and manage staff, schedule shifts and inventory control.
• Address customer needs and feedback ensuring optimized dining experience.
• Ensure compliance with all health and safety regulations within the Food & Beverages industry.

Oversee daily restaurant operations ensuring outstanding customer service Manage staff schedules, training, and performance Ensure compliance with health and safety regulations Maintain inventory and manage vendor relations Collaborate with marketing to drive promotions Improve guest experience at Shark's Billiard Association within the Sports & Recreation sector

• Supervise day-to-day operations of the restaurant.
• Train and manage staff, ensuring high levels of teamwork.
• Maintain exceptional levels of customer service.
• Handle customer complaints and queries efficiently.
• Ensure compliance with health and safety regulations.

Primary Function: The Restaurant Supervisor is responsible for the day to day activities & operations of the Outlet he/she is assigned to. Ensuring efficient restaurant operation, as well as reach sales targets & maintain high productivity, quality, and customer-service standards of the dining team. He/she must be able to represent the Brand and the Management in all situations.  

• Prioritizes SERVICE and CUSTOMER satisfaction at all times
• Present during peak times of Operations – ensuring that quality of service, customer experience are above standard. 
• Communicates and moves throughout the restaurant and kitchen areas to visually monitor and take actions to ensure food quality and service standards are met.
• Guides the Dining Team/Staff when handling situations that are beyond their knowledge and capacity
• Ensures that the Staff are knowledgeable and that they understand the Brands, Menu Sequence of Service, Standards, Protocols, Special Promotions, Retail Items, and general store information
• Trains new and current employees on proper customer service practices, sets expectations and serves as the role model for service
• Responsible for ensuring the restaurant, furniture, lighting, music and display are always functional and visually appealing
• Controls operational costs and identifies measures to reduce costs and maximize supplies

• Ensure correct and timely reporting
• Monitoring and evaluating employee Performance 
• Create reports for management
• Participating in training, workshops
• Keep track of business revenue
• Protecting all company assets

• Knowledgeable in property Management system.
• Lead workplace communication and engagement.
• Manage guest/customer experience.
• Manage workplace challenges with resilience.
• Solve problems and make decisions at managerial level.
• Conduct staff performance assessment process.
• Develop a work team.
• To ensure good lines of communication between departments.
• To sell the hotel to any prospective guests, functions, groups, etc.
• To communicate effectively with the management team of the hotel.
• To train, coach, counsel, and discipline employees when required.
• To attend relevant meetings as directed by management

• Clean and maintain guest rooms, ensuring they meet our high standards of cleanliness and presentation.
• Change bed linens, towels, and other amenities as needed.Restock supplies in guest rooms and common areas.
• Clean and maintain lobbies, hallways, and public restrooms.
• Ensure that all areas of the hotel are tidy and welcoming.
• Respond to guest requests and inquiries, in a friendly and professional manner.
• Report accomplished tasks to the hotel supervisor and endorse any issues.
• Report any maintenance issues or safety hazards to the management.
• Work on shifting schedules, including evenings, weekends, and holidays

Hotel Luca is seeking a reliable and friendly Hotel Attendant to provide exceptional service to our guests. The ideal candidate will contribute to a welcoming and clean environment, ensuring a positive guest experience.

Responsibilities:

• Maintain cleanliness and order in guest rooms and common areas.
• Assist guests with check-in/check-out processes.
• Respond promptly to guest inquiries and requests.
• Collaborate with team members to ensure smooth operations.
• Uphold hotel standards and policies.

Job Title: Hotel Supervisor

Reports to: Assistant Manager or General Manager

Job Summary:

Responsible for overseeing hotel operations, ensuring exceptional customer service, and maintaining high standards of quality. Supervises and coordinates front desk, housekeeping, and other hotel staff to achieve excellent guest experiences.

Key Responsibilities:

Front Desk Operations:

• Supervise front desk staff
• Ensure efficient check-in/check-out processes
• Handle guest complaints and feedback

Housekeeping:

• Oversee housekeeping staff
• Ensure clean, well-maintained rooms and public areas
• Coordinate linen and amenity replenishment

Customer Service:

• Ensure exceptional guest experiences
• Respond promptly to guest requests and resolve issues

Staff Management:

• Supervise, train, and develop hotel staff
• Foster positive work environment

Quality Control:

• Conduct regular inspections of rooms and public areas
• Ensure compliance with hotel standards and policies

Administrative Tasks:

• Manage hotel reports, records, and documentation
• Coordinate with other departments (e.g., sales, food and beverage)

Specific Tasks:

1. Monitor front desk operations and resolve issues
2. Conduct room inspections and provide feedback
3. Coordinate staff schedules and assignments
4. Handle guest complaints and feedback
5. Implement hotel policies and procedures
6. Maintain accurate records and reports
7. Participate in training and development programs

• Assist in the hiring and training of new employees as well as the continuous training of existing staff
• Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff
• Maintain high-quality food standards
• Oversee our kitchen staff’s compliance with all health code and sanitation requirements
• Provide exceptional customer service and lead staff to do the same
• Respond to customer complaints quickly and resolve them effectively
• Develop strategies for improving our customers’ dining experience
• Work with staff to project future needs for kitchen supplies, goods, and cleaning products
• Maintain inventory of all needed supplies
• Identify methods our restaurant can use to cut waste, decrease costs, and improve profits
• Helps manage the work schedules of our restaurant’s staff

• Provide temporary support in various roles, including serving customers, taking orders, and food preparation.
• Assist with cleaning and maintaining a tidy work environment.
• Adapt to different tasks and shifts based on the restaurant's needs.
• Ensure excellent customer service and smooth daily operations.

Asia Novo Boutique Hotel Inc. is seeking an organized and friendly Hotel Front Desk Staff member to join our team. The ideal candidate will provide exceptional customer service and assist in managing hotel operations.

Key Responsibilities:

• Greet and check in guests upon arrival
• Manage reservations and handle guest inquiries
• Process payments and maintain accurate records
• Assist with guest requests and provide information about hotel amenities
• Ensure a clean and welcoming front desk area

We are looking for a Housekeeper to clean and maintain guest rooms and public areas.

Responsibilities:

• Clean and sanitize rooms and bathrooms.
• Change linens and restock supplies.
• Ensure rooms meet cleanliness standards.

The Hotel Manager is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, managing staff, and driving financial performance. This role requires strong leadership, excellent communication skills, and a commitment to maintaining high standards of hospitality.

Guest Services:

• Ensure high levels of guest satisfaction through personalized service.
• Address guest inquiries, concerns, and complaints promptly and effectively.

Operations Management:

• Oversee daily hotel operations, including front desk, housekeeping, and food & beverage services.
• Monitor and manage hotel performance metrics, including occupancy rates, revenue, and guest satisfaction scores.

Staff Management:

• Recruit, train, and supervise hotel staff, fostering a positive work environment.
• Conduct regular performance evaluations and provide ongoing training and development.

Financial Management:

• Prepare and manage the hotel budget, forecast revenue, and control costs.
• Analyze financial reports and implement strategies to maximize profitability.

Sales and Marketing:

• Collaborate with the marketing team to develop promotional strategies and increase market visibility.
• Build relationships with local businesses and organizations to drive group bookings and partnerships.

Compliance and Safety:

• Ensure compliance with health and safety regulations, and maintain cleanliness and safety standards throughout the property.
• Conduct regular inspections and implement necessary improvements.

Community Engagement:

• Represent the hotel in community events and networking opportunities.
• Build and maintain relationships with local vendors and service providers.