Position: Medical Virtual Assistant

Number of hours: 40 hrs/week

Schedule: TBD

• Patient Communication: Manage inbound and outbound calls, emails, and messages related to patient scheduling, appointment reminders, and follow-ups.
• Medical Records Management: Assist in the organization, updating, and secure handling of electronic health records (EHR).
• Administrative Tasks: Handle data entry, maintain appointment calendars, and coordinate patient care between different providers.
• Clinical Support: Provide assistance in preparing patient charts, collecting and summarizing patient information for physicians, and ability to do proper patient assessment and triage.
• Billing and Insurance: Support billing processes, insurance verification, and processing claims, ensuring compliance with relevant regulations.
• Research and Reporting: Conduct research on medical topics as needed and compile reports for healthcare professionals.

• Research medical topics, trends, and terminology to gather information for content creation.
• Write and edit engaging and informative copy for various mediums, including print and digital media.
• Develop content for blogs, articles, press releases, advertisements, website copy, and other marketing materials.
• Proofread, revise, and update content to ensure accuracy and adherence to brand guidelines.
• Generate creative ideas for content development that align with the organization's goals and target audience.
• Collaborate with cross-functional teams, including marketing, design, and medical professionals, to ensure content accuracy and effectiveness.
• Stay updated with medical research and industry advancements to incorporate relevant and current information into the content.
• Manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
• Ensure the accuracy and credibility of all medical content produced.

Your impact:

•  Increase website/blog traffic through compelling and informative medical content.
• Positively impact customer engagement and interaction with the organization's content.
• Enhance Infiuss’ visibility and reputation as a trusted source of medical information.
• Contribute to customer acquisition efforts by attracting and engaging new audiences through compelling content.

• Ensures that assigned sales targets are regularly achieved.
• Visits assigned sales channels regularly (hospital and independent pharmacies and others) and tracks sales orders and stock inventories
• Visits assigned health institutions and health care professionals regularly, critical to the generation of prescriptions and conversion of sales opportunities
• Analyses / monitors regularly the sales potential and possible development of the assigned area.

• Ensures that all doctor’s orders are being implemented with 100% compliance with the treatment protocols / SOPs
• To resolve all uncompleted orders and all existing patient concerns
• Primary Medical Representative’s responsibility includes; educating and offering general support to patients and their family members about the diagnostic and treatment services offered at the NeuroCognitive Institute.
• Medical record responsibilities include processing, requesting, faxing, mailing, printing and archiving all medical records.

• Assure accurate insurance claims adjudication in a timely manner.
• Assure timely submission of invoices/claims utilization report.
• Validate documents received as well as members' information to adjudicate the Claims based on the submitted information.
• Apply the Plan policy and its exclusion as well as underwriting guidelines to determine coverage for claims.
• Deny claims according to SOB, exclusions and policies.
• Assure timely payment of invoices from providers and ensure all information and documents needed are accurate and complete.
• Keep management aware of members' issues from providers to enhance operations and escalate to the higher-ups when necessary.
• Coordinate with providers all Claims unpaid and do reconciliation.
• Answer inquiries and handle complaints from providers.

Join SPTR Workforce Solutions Inc, a leader in HR & Recruitment, as a Medical Sales Representative.

• Responsible for promoting medical products to healthcare professionals.
• Build and maintain strong customer relationships to maximize sales growth.
• Demonstrate product use, negotiate contracts, and close sales.
• Stay informed on industry trends and competition to meet sales targets.

• Analyze suitability of specimen prior to processing
• Perform daily maintenance needed by the equipment and log in appropriate logbooks all important details
• Perform appropriate troubleshooting of equipment (when necessary)
• Perform calibration and daily quality control for analytes
• Analyse Quality Control result. Has the knowledge to identify trends and shifts.
• Perform physical, chemical, microscopic and microbiological examination on blood and other body fluids
• Perform completion of test results
• Analyze laboratory reports and data accuracy
• Proper archiving of specimen

• Participates in the development of sales strategies.
• Research on competition, local and international.
• Establish and promote strong brand awareness and positioning in the Philippine ASC and Multi Speciality Clinic Market
• Maintains professionalism and business ethics in carrying out all sales activities. Methods should always be in keeping with the Company’s brand and image.
• Plans, organizes and implements participation in fairs and trade shows. Researches, recommends and plans for local and international promotional opportunities.
• Ensure all sales materials and presentations are in order.
• Attends meetings, conferences, exhibits and events relevant to the industry, and for networking.
• Responds to sales inquiries, entertains potential clients, assists with concerns and questions of new clients.
• Generate sales from targeted customers within the assigned area meeting monthly and annual quota
• Coordinates and communicates with other departments to achieve the objectives of the company

• Addresses members' concern regarding their benefits.
• Issues benefit reference and LOAs to the accredited providers based on turn-around time.
• Screens and process medical reimbursement.
• Attends to customer service requests from mobile app and chats.

• Regulatory Submissions: Prepare, review, and submit product registration applications for medical devices, diagnostic reagents, and medical equipment to the Philippine FDA.
• Compliance Monitoring: Ensure that all products comply with the regulatory requirements of the Philippine FDA, including standards for safety, efficacy, and labeling of medical devices and machines.
• Product Documentation: Maintain and update technical documentation, product dossiers, and ensure timely submission of regulatory documents and reports.
• Liaison with FDA and Authorities: Serve as the primary point of contact with the Philippine FDA and other regulatory bodies to facilitate product approvals, renewals, and post-market surveillance activities.
• Regulatory Strategy: Develop and implement regulatory strategies to optimize registration timelines and ensure smooth market access for new and existing products.
• Cross-functional Collaboration: Work closely with the R&D, Quality Assurance, and Marketing teams to ensure all products meet regulatory requirements throughout their lifecycle.
• Training and Updates: Stay informed on changes in local and international regulations and provide regulatory training and updates to internal teams.
• Department: Regulatory Affairs
• Reports To: Regulatory Manager

• Handle inbound calls from customers and health providers.
• Assist customer requests for doctor's appointment, medicine replenishment, health insurance claims, etc.
• Answer inquiries about health insurance coverage.
• Make customer satisfaction the utmost goal for each call interaction

• Will answer inquiries and concerns from insured members (HMO) and hospital staff

Assist healthcare professionals in providing patient care, supporting daily operations, and maintaining a safe and clean environment.

Reporting daily

A Customer Service Representative (CSR) for a healthcare account serves as the primary point of contact for patients and healthcare providers, addressing inquiries related to services, insurance coverage, billing, and claims. Responsibilities include providing timely support, resolving issues, maintaining accurate customer records, and educating patients about their benefits and the healthcare system. The CSR collaborates with internal teams and external partners to ensure effective communication and compliance with regulations, striving to deliver high customer satisfaction in all interactions.

Work Setup:

Work onsite

Location: 1st Floor, One Ayala East Tower, Ayala Ave., Makati City

Salary and Benefits:

Basic Salary: Up to PHP 23,000

Night Differential: 10%

Non-Taxable Allowance: PHP 3,600

NewAnt is a company specializing in the production and supply of high-quality medical devices. Founded in Singapore and the Philippines, its production and supply comply with international standards, including manufacturing originality, quality control, and excellent production.

Weekit7 is under NewAnt Medical Corporation, one of the leading brand in Philippine E-Commerce in providing quality and economical Health Goods that is accessible to every Filipino’s pocket.

SCHEDULE

• Live for 4.5 hrs, onsite for 6 hrs.
• Rotational shift.
• ONSITE WORK ONLY, NO WORK FROM HOME

BENEFITS

• Government mandate
• Food allowance
• 13th month salary
• Commission bonuses
• Perfect attendance bonus
• Promotion for permanent employee

Job Types: Full-time, Permanent

Benefits:

• Pay raise
• Promotion to permanent employee
• Staff meals provided

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Bonus pay
• Commission pay

Education:

• Bachelor's (Preferred)