• Oversee Training Delivery: Collaborate closely with the Training Delivery Manager to ensure the smooth delivery of training sessions.
• Manage Training Resources & Financial Planning: Handle training personnel management, participate in financial planning, and manage forecasting.
• Oversee Indirect Delivery Management: Manage partnerships with indirect delivery channels and reseller partners to expand training delivery reach and efficiency.
• Trainer Recruitment & Cross-Functional Coordination: Recruit and manage trainers/instructors, and coordinate with marketing staff (e.g., marketing manager, content/SEO writer, graphic designer) on website development and promotional activities.
• Collaborate with the Marketing and Sales Teams to develop promotional offers to attract clients.
• Strategize the marketability of courses when delivery resources are available at reasonable costs. Collaborate with the Marketing Team to drive interest through newsletters and social media.
• Monitor and report on new market trends and technologies in training, providing actionable recommendations.
• Expand Core Business & Identify Opportunities: Build on core strengths to identify new business opportunities, manage vendor relationships, and communicate with vendors effectively. Strengthen and maintain relationships with Insoft’s learning partners and clients.
• Coordinate with Training Sales & Delivery Teams: Work with the Training Sales Manager and Training Delivery Manager to match clients with courses across Insoft’s learning partner network.
• Vendor Communication: Introduce Insoft to vendors, establish communication, and discuss contract-related matters to understand alignment with their processes.
• Regular Reporting: Prepare and send daily, weekly, and monthly reports to the CEO as required.
• Participate in Operational and Development Initiatives: Engage in organization development and initiatives aimed at operational excellence.
• Perform Ad Hoc Tasks: Complete tasks as assigned by the CEO or their delegated representatives.

• Responsible for the company's daily operations management and process optimization to ensure the smooth operation of the company's business
• Formulate and implement the company's strategic planning, operational goals and promotion
• Lead the team, coordinate cross-departmental cooperation, promote business growth and team collaboration;
• Manage company resources, optimize resource allocation, and ensure efficient use of resources;

Who we are:

eFlexervices is a BPO company with a legacy spanning 22 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What we are looking for:

Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring for a Logistics Coordinator-Sea Export– we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

We are seeking a detail-oriented and computer-literate individual to join our team as a Logistics Coordinator. The ideal candidate will possess comprehensive knowledge of Sea Exportation, US shipment handling, and customs administration. This role requires proficiency in Excel, familiarity with NVOCC, and experience with Cargowise/Magaya software. The Logistics Coordinator will handle the end-to-end logistics process, including booking shipments, managing documentation, invoicing, and ensuring compliance with SOPs.

What you’ll be doing:

• Respond to general inquiries regarding rates, services, and sanctions, and provide booking confirmations and updates.
• Verify final shipment details with shippers before booking.
• Request bookings with ocean carriers and or truckers.
• Cross-check commercial documents including invoices, packing lists, letters of instructions, etc.
• Create dock receipts and inland Bill of lading for shipments booked through separate truckers.
• File AES ITN and amendments as necessary.
• Create shipping instructions.
• Realign documents and dates for any changes in shipments, vessel details, or schedules.
• Obtain MBL approval and send draft master and house bills of lading to shippers for review.
• Create pre-alerts and send final documents to shippers.
• Track goods in transit and provide updates until delivery.
• Handle invoicing tasks by adding bills and expenses in Magaya.

As an Operations and Compliance Associate based in the Philippines, you'll play a crucial role in supporting our day-to-day operations and ensuring regulatory compliance. This position is perfect for recent graduates looking to kickstart their career in fintech.

You will lead the build of our compliance operations, and serve as the point of contact to our compliance partners and internal teams for all Money Service Business compliance needs.

In this role, you will design and implement compliance operations, including policies and procedures and a system of controls. You will also build AML and KYC programs leveraging technology.

• Support the development and implementation of compliance policies and procedures
• Help monitor transactions for potential fraud or money laundering activities
• Contribute to Know Your Customer (KYC) processes and documentation
• Collaborate with cross-functional teams to improve operational efficiency
• Assist in daily operations, including customer support and transaction processing
• Stay updated on relevant regulations and assist in implementing necessary changes
• Participate in creating reports for management and regulatory bodies
• Manage the engagement of third party firms, performing any policies/procedural reviews and due diligence; evaluate risk-mitigation vendor capabilities

We are seeking an experienced SOC Analyst to join our security team. Ideal candidates will have a strong foundation in cybersecurity monitoring, incident response, and a solid understanding of shell access techniques and detection on vulnerable systems.

• Real-Time Monitoring & Threat Detection: Analyze security alerts to detect, investigate, and respond to potential security incidents.
• Vulnerability Assessment: Conduct in-depth analysis of vulnerabilities, focusing on shell access techniques to understand and mitigate risks.
• Incident Reporting: Create comprehensive incident reports with threat analysis, impact assessment, and actionable recommendations.
• Security Best Practices: Stay updated on the latest cybersecurity threats and industry standards to safeguard our systems.
• Cross-Team Collaboration: Work closely with development and infrastructure teams to ensure security controls and prevent vulnerabilities.

We are seeking a highly motivated and detail-oriented Operations Support (Real Time Analyst) to join our team in the dynamic environment of a Virtual Call Center Campaign. The primary responsibilities of this role involve efficient dialer monitoring, conducting calling audits, real-time monitoring and, reporting and analytics .

Who We Are  

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Core 4 Dedications  

• Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
• Dedication to Showing Up: For our clients, for each other, and for ourselves.
• Dedication to Excellence: We strive for the highest standards in everything we do.
• Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:

Dialer Monitoring:

• Maintain continuous surveillance of the dialer system throughout the assigned shifts.
• Ensure the seamless functioning of dialer operations to optimize campaign performance.
• Respond promptly to any dialer-related issues and liaise with technical support for quick resolutions.

Real-Time Monitoring:

• Monitor live calls to ensure quality and compliance
• Provide immediate support and guidance to agents as needed
• Identify trends and patterns to improve overall operational efficiency

Calling Audits (10%-20% of the role):

• Conduct comprehensive audits of outbound calls to ensure compliance with campaign protocols and quality standards.
• Provide feedback and reports on calling performance, identifying areas for improvement.

Reporting and Analytics

• Create comprehensive reports on key performance indicators (KPIs)
• Develop and maintain analytics dashboards
• Design and implement complex formulas for data analysis and forecasting
• Present findings and recommendations to management

Work Hours:

• PH Graveyard Shift
• Full time (Fixed 8 hrs/day, Mon-Fri)

Compensation:

• $3/hour
• Performance Evaluation after 4 months for a Salary Increase
• Paid weekly

Benefits:

• PTO (Vacation Leave) that increases every year that you are with us
• Separate PTO for Sick Leave
• Maternity and Paternity Leave
• Bereavement Leave
• Evaluation and opportunity for raises every 4 months from start date.

Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.

Growth! After graduating training, all employees get a dedicated Grow Plan for the year that breaks down the annual goal into actionable weekly tasks.

Note: This job post is for talent pooling, so you can apply now to be considered when the role opens up soon!

• Training Program Development: Design and develop training materials and programs specific to collections for online lending accounts, including modules on compliance, communication techniques, and best practices.
• Training Delivery: Conduct engaging and effective training sessions, workshops, and seminars for new hires and existing team members.
• Performance Assessment: Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics; make adjustments as needed to ensure training goals are met.
• Onboarding: Facilitate the onboarding process for new collection agents, ensuring they are equipped with the knowledge and skills required to excel in their roles.
• Continuous Improvement: Stay current with industry trends, changes in regulations, and best practices in collections to continuously improve training content and methods.
• Support and Guidance: Provide ongoing support and guidance to collection agents, addressing any questions or challenges they may encounter.
• Collaboration: Work closely with the Collections Team Leader and other departments to ensure training aligns with overall business goals and enhances team performance.
• Reporting: Prepare and present regular reports on training activities, outcomes, and areas for improvement to management.

• Coordinate and manage freight operations to ensure timely and efficient transportation of goods.
• Collaborate with carriers, suppliers, and customers to optimize logistics solutions.
• Monitor shipment statuses and resolve any issues related to freight delivery.
• Analyze freight data to enhance operational efficiency and reduce costs.
• Ensure compliance with industry regulations and company policies.

Operations Coordinator is in charge of managing the company's supply and service, ensuring that each unit is in good condition. 

• Process online orders accurately and ensure they are fulfilled on time.
• Maintain appropriate inventory levels by working with suppliers and warehouse teams to prevent shortages or excess stock.
• Collaborate with shipping partners and internal teams to ensure efficient shipping and delivery processes.
• Address customer inquiries and issues related to orders, shipping, and returns in a timely manner.
• Analyze sales data and operational metrics to identify trends and areas for improvement.
• Stay updated on best practices for online selling platforms and assist in optimizing product listings.

• Recommend solutions to clients in order to achieve their financial objectives (medium to long term investments, protection, education funding, retirement funding, estate planning, etc)
• Guide existing clients in making wise financial decisions across different life stages
• Develop business by acquiring and building individual and corporate clienteles
• Manage, develop, and train a group of financial consultants.

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the Operations Department. The experienced Operations Manager will ensure safe and efficient operations.

Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Operations manager duties and responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.

Job Types: Full-time, Permanent

As the Operations Manager, your responsibilities will include:

• Overseeing Daily Operations: Manage and monitor the daily operations of the restaurant, ensuring that all areas of the business run smoothly, including kitchen, front-of-house, and service teams.
• Team Management & Training: Lead, train, and motivate a team of staff, ensuring high levels of performance and excellent customer service. Conduct regular performance evaluations and implement staff development programs.
• Customer Service Excellence: Ensure that customer service standards are met or exceeded. Handle guest complaints or issues in a professional and effective manner to guarantee customer satisfaction.
• Budgeting & Cost Control: Oversee and manage restaurant expenses, including labor costs, inventory management, food and beverage costs, and other operational expenses. Work to optimize cost efficiency and achieve financial goals.
• Quality Control: Ensure consistency in food quality and presentation. Work with the kitchen team to maintain high standards of hygiene, food safety, and product quality.
• Inventory Management: Monitor inventory levels and order supplies when necessary, ensuring there is no shortage of key ingredients or supplies.
• Health and Safety Compliance: Ensure that the restaurant adheres to all relevant health, safety, and sanitation regulations. Conduct regular inspections and maintain a safe working environment for all staff and customers.
• Promotions & Marketing: Collaborate with the marketing team to implement promotional campaigns, events, or special offers aimed at increasing customer footfall and revenue.
• Reporting & Analysis: Provide regular reports on operational performance, including sales, customer feedback, and staff performance. Analyze trends and recommend improvements.

Client Overview

Velotric is an innovative company founded by industry leaders from renowned brands like Lime, Giant, Specialized, and Decathlon. The team is passionate about creating ebikes that combine elegance, high performance, reliability, safety, and affordability. With a vision for a more expressive and stress-free riding experience, Velotric offers a flagship model, the Velotric Discover 1, which emphasizes style, comfort, and engineering reliability. The company is committed to providing an ebike that is easy to use, enjoyable to ride, and delivers superior performance while maintaining a sleek and fashionable design. 

Position Overview 

We are looking for a dynamic and experienced Operations Manager to lead and elevate our customer service operations. The ideal candidate is a results-oriented leader with a strong passion for delivering outstanding customer experiences. This role requires a blend of strategic leadership, operational expertise, and team management skills to guide a high-performing customer service team and drive ongoing improvements across all areas of service. 

Service Delivery Management:

• Develop and execute customer service strategies that align with the company’s objectives and contribute to overall business success.
• Establish long-term goals and performance metrics to ensure the achievement of both customer satisfaction and business growth.
• Monitor industry trends and adapt strategies to ensure the company remains a leader in customer service excellence.
• Oversee day-to-day operations, ensuring that all customer inquiries and issues are resolved in a timely and efficient manner.
• Establish and track key performance indicators (KPIs) to measure team productivity, customer satisfaction, and overall service quality.
• Ensure compliance with internal processes, service level agreements (SLAs), and industry standards.

Team Leadership and Coordination:

• Lead and manage the delivery team, including task delegation, performance monitoring, and professional development.
• Foster a collaborative and motivated work environment to achieve team goals.
• Provide mentorship and guidance to team members to ensure continuous improvement.
• Conduct performance reviews, provide constructive feedback, and support career development. Set clear goals and expectations to ensure alignment with company objectives.

Client Relationship Management:

• Act as the primary point of contact for clients, ensuring effective communication and a strong partnership.
• Proactively address client concerns and implement solutions to enhance satisfaction.
• Maintain regular updates with clients on project progress and deliverables.

Process Optimization:

• Identify opportunities to improve operational processes and implement best practices.
• Work with cross-functional teams to streamline workflows and reduce inefficiencies.
• Drive initiatives for automation, technology adoption, and resource optimization.

Reporting and Analysis:

• Generate and present regular performance reports to senior leadership, providing insights into team performance, customer feedback, and areas for improvement.
• Analyze data from customer service interactions to identify trends, pain points, and opportunities for improvement.
• Make data-driven recommendations for process changes, training needs, and team adjustments to support continuous growth and service excellence.

Compliance and Risk Management:

• Ensure compliance with company policies, client requirements, and relevant industry regulations.
• Mitigate risks by proactively addressing operational challenges and maintaining contingency plans

Cross-Department Collaboration:

• Collaborate with departments such as Sales, Logistics, and IT to resolve customer issues and create a seamless customer experience.
• Serve as a liaison between customer service and other departments to ensure smooth communication and issue resolution. Collaborate with leadership to align customer service efforts with overall organizational goals.

Use their understanding of auxiliary equipment such as Network, CCTV, Access Control System, Public Address System, PABX, VoIP, Fire Detection and Alarm System,

Cybersecurity and the likes alongside their management skills manage, maintain, monitor and implement/install said equipment for all client projects of the company.

• Train and lead technical personnel while maintaining policy and guidelines.
• Report directly to the President of the company.

Roles and Responsibilities

1. Plan, Direct, Maintain and coordinate all necessary technical services for the installation, operation and maintenance of all related auxiliary equipment for client projects.
2. Recruit, manage and mentor the team of auxiliary technical team in the Operations Department
3. Streamline procedures in the auxiliary technical team as necessary to facilitate the fast implementation of projects
4. Formulate new strategies, policies and guidelines as necessary to improve the pre-sales technical support, project implementation and after sales support functions of the Auxiliary Technical Team
5. Ensure compliance with company policies and guidelines
6. Ensure the auxiliary technical team career growth and efficiency in the Operations Department
7. Conduct a yearly performance appraisal of the Auxiliary Technical Team for recommendation to the President
8. Assist the President in reviewing all pertinent activities related to Operations and provide administrative support as necessary
9. Responsible for enhancing presentation of services and products offered by ALLTEC to its prospective major clients
10. Introduce, suggest and/or recommend useful training tools and seminars, if any, to improve the quality of services the company offers
11. Perform administrative functions as deemed necessary to protect the interest of the company