• Provide excellent customer service via phone, email, and chat.
• Handle inquiries, complaints, and provide solutions to customers.
• Maintain accurate records of customer interactions.
• Work collaboratively with team members to meet goals.
• Adhere to company policies and procedures.

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

For this role, you will be one of our many Customer Service Reps who will assist customers and delivery partners in making ordering Food a breeze.

Your main role is to make the entire food-ordering experience of our customers a positive experience.

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

We are seeking a highly motivated and experienced Sales Dealer Development to join our remote team and contribute to our growth and success. You will be responsible for developing and managing our dealer network, selling Electric Vehicles and motorcycles, consumables, and accessories.

You will play a crucial role in expanding our market presence and driving sales growth in your assigned region, the Philippines. This role requires excellent communication skills, strong sales acumen, and the ability to handle follow-ups efficiently.

Dealer Network Development:

• Identify and establish relationships with potential clients and dealers to expand our distribution network.
• Develop a thorough understanding of client and dealer needs and market trends.
• Create strategies to recruit, onboard, and maintain a strong network of clients and dealers across the Philippines.
• Effectively researching prospects and generating leads.
• Contact potential clients and dealers on the phone, by email, and in person.

Sales and Account Management:

• Meet or exceed sales targets by actively selling Electric vehicles and motorcycles, consumables, and accessories to clients and dealers.
• Prepare and send quotes and proposals to dealers and clients.
• Provide excellent account management, cultivate long-term relationships, and respond to client requests and issues in a timely and professional manner.

Industry Knowledge:

• Possess a good understanding of the automotive and motorcycle industry, including market trends, competitor analysis, and consumer preferences.
• Stay up to date with industry developments and as needed, adapt sales strategies accordingly.

Collaboration:

• Work closely with the Sales and Marketing departments to develop effective sales strategies, promotional campaigns, and marketing materials.
• Provide feedback on market needs, customer preferences, and competitor activities to drive product development and marketing initiatives.

Travels:

• Travel within the Philippines to meet with clients, and dealers, and attend industry events.
• Conduct product presentations, negotiate contracts, and introduce new products to potential clients and dealers.

Sales Reporting and Analysis:

• Prepare regular sales reports, providing insights into sales performance.
• Participate in weekly Sales review and planning.
• Maintain accurate sales records, including sales reports, customer databases, and activity logs.
• Analyze sales data to identify opportunities for growth, optimize sales strategies, and improve overall sales effectiveness.

Key Responsibilities:

• Provide excellent customer service by assisting clients with inquiries, orders, and product information across multiple communication channels (phone, chat, and email).
• Build and maintain strong relationships with both new and existing customers by offering support and resolving their concerns.
• Ensure daily productivity reports are accurately submitted to your immediate supervisor.

We are looking to employ a detail-oriented and experienced ACCOUNTING SUPERVISOR to oversee and coordinate the daily operations of the accounting department and should be able to process large amounts of numerical data and have strong leadership skills. Also someone with sound knowledge of accounting principles and practices, and demonstrate excellent analytical and problem-solving skills.

Our company offers:

• Good salary package.
• All mandatory benefits (SSS, PHIC, HDMF)
• 13th month pay, paid holidays.
• Additional leave benefits.
• Health Card (HMO).
• Board and Lodging.
• Free round trip plane ticket for provincial applicants.
• Monthly Sports Activities (Basketball, Volleyball, Badminton & etc.).

SUPERVISES:          Operators and/or Bench workers of        (i) Milling Machine Section

                                                                                            (ii) Lathe Machine Section

                                                                                           (iii) Fabrication Section

JOB SUMMARY:

• Conducts activities relative to production, fabrication, scheduling, and deliberation of work instructions, maintenance, implementation and improvement of procedures. The supervisor also oversees the status and condition of the production area.

MAIN DUTIES AND RESPONSIBILITIES:

• Responsible for the effective control and operation of the department / such as:
• Maintaining the utmost conditions of the organization for the purpose of achieving organizational goals.
• Submitting a re-organization proposal to the ADMINISTRATION, which should be reviewed by the QMR, if re-structure of personnel, scope of work or processes is deemed necessary for the system’s continuous improvement.
• Supervises operational procedures and monitors each process taken.
• Supports the PPC to implement the effectiveness of schedules.
• Provides production records of status in monitoring sheet.
• Reviews and analyze the specifications endorsed by the PPC.
• Approves material requests to be requested by operators from warehouse.
• Performs inspection at critical production stages and final inspection (as required).
• Trains PRODUCTION TRAINEES.
• Ensures that each product complies to the requirements of the customers.
• Creates immediate alternative for operational breakdown.
• Reports any discrepancies found in production area.
• Determines the need for additional manpower and accomplishes a personnel requisition form if needed.
• Facilitates trade tests for applicants applying as machine operators in line 1
• Conducts employee performance evaluation needed for annual appraisal and regularization

Role: Accounting Supervisor

1. Overseeing daily transactions (Accounts Payable/Accounts Receivables, Billing and Invoicing, general ledger, bank recon)
2. Assist in managing month-end and year-end closing
3. Participate in regular tax audits and financial audit
4. Assist in banking and Bureau of Customs transactions (BOC compliance) 5. Assist in budgeting and forecasting

• Leads, organizes and oversees the operations of a number of diverse stores due to location. Monitors achievement of each store. profitability.
• Responsible for the overall success of the stores by setting and attaining its respective goals aligned to the company strategic plans.
• Guides, coaches and supervises store managers in ensuring consistent execution in delivering product quality and excellent customer service.
• Drives people development by consistently checking on the Performance of the store team. Provides learning sessions for personal development.

• Pay attention to the company's day-to-day financial operations, such as payroll, invoicing, and other transactions.
• Employees in the financial department, such as financial assistants and accountants, are under your supervision.
• As needed, hire professional help with tax preparation, audits, banking, investments, and other financial issues.
• Keep track of the company's financial situation and performance in order to spot areas where it could be improved.
• Look for ways to reduce the company's financial risk.
• Research and analyze financial reports and market trends
• Provide insightful information and expectations to senior executives to aid in long-term and short-term decision making
• Review financial data and prepare

• Strong understanding of financial reporting, budgeting, forecasting, and analysis
• Demonstrated ability to lead and manage team
• Proficiency in accounting standards and regulations
• Experience with import/ distribution industry is highly preferred

• Oversee the daily operations of our vibrant dining establishment at Tony Ting Food Concepts Inc.
• Maintain highest standards in food and beverage quality, service, and cleanliness.
• Train and manage staff, schedule shifts and inventory control.
• Address customer needs and feedback ensuring optimized dining experience.
• Ensure compliance with all health and safety regulations within the Food & Beverages industry.

1. Responsible for P & L
2. Responsible for Financial Statements

As a Store Supervisor, you develop the develop of the store in all key areas including commercial success, achievement of target sales, efficient store operations, staffing, promotional programs, customer service, and inventory management. You also serve as a financial analyst of the company-owned stores whose responsibilities will focus on financial planning, analysis, and projection for company-owned stores.

Oversee daily restaurant operations ensuring outstanding customer service Manage staff schedules, training, and performance Ensure compliance with health and safety regulations Maintain inventory and manage vendor relations Collaborate with marketing to drive promotions Improve guest experience at Shark's Billiard Association within the Sports & Recreation sector

• Supervise day-to-day operations of the restaurant.
• Train and manage staff, ensuring high levels of teamwork.
• Maintain exceptional levels of customer service.
• Handle customer complaints and queries efficiently.
• Ensure compliance with health and safety regulations.