• Proficient written and verbal communication skills in English
• Prior experience providing chat support in dating site is an advantage
• Able to do multi-tasking

We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.

• Provide responsive support to users via email, chat, and phone.
• Troubleshoot and resolve user issues promptly and effectively.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of user interactions and issues.
• Identify common customer challenges and suggest solutions to improve the user experience.
• Keep updated on product information to assist users accurately.

We’re Hiring: Level 2 Tech Support Specialist

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Level 2 Tech Support Specialist

Work Arrangement: Work from home

Schedule: Night shift

Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.

The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.

1. Technical Support:

- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.

- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.

- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.

2. Customer Service:

- Communicate effectively with customers to understand their technical issues and provide timely resolutions.

- Ensure high levels of customer satisfaction by providing professional and friendly support.

- Educate customers on best practices and preventive measures to avoid recurring issues.

3. System Maintenance and Updates:

- Perform regular system maintenance and updates to ensure optimal performance.

- Assist with the deployment of software updates, patches, and configuration changes.

- Monitor system performance and proactively address potential issues.

4. Teamwork, Collaboration, and Escalation:

- Collaborate with other IT team members to resolve complex technical issues.

- Escalate unresolved issues to Level 3 support or specialized teams as necessary.

- Provide detailed information and context to higher-level support to facilitate quicker resolution.

- Meet and exceed the KPI targets set by the client and the Service Manager

5. Training and Documentation:

- Develop and maintain documentation for common issues and solutions.

- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.

- Stay updated with the latest technology trends and advancements in IT support.

6. Adherence to Internal Procedures

- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks

- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues

- Full compliance to internal House Rules / Code of conduct

We are seeking a dedicated Technical Support Representative to join our team. This role involves providing expert technical assistance to our clients, troubleshooting software-related issues, and ensuring a smooth customer experience. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping customers navigate technical challenges.

• Provide technical support via phone, email, and chat, diagnosing and resolving software issues for customers.
• Document and track support cases, collaborating with development teams to resolve complex technical problems.
• Educate customers on software features, updates, and best practices to improve their experience.
• Stay updated on product knowledge, software releases, and industry trends through training and self-study.
• Contribute to the creation and improvement of support documentation, FAQs, and user guides.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, Eastern Standard Time business hours, Remote

How to apply:

• Fill out the form using this link:
• Jobcode: TSR-PI-Sep132024

As a Operations Support Coordinator,  you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Responsibilities:

As a Operations Support Coordinator, you will work closely with the Onsite Plant Engineers to identify and document tasks to deliver the project on time and within the budget.

In addition, you will:

• Assist in tracking and balancing revenues and expenses for each job
• Track internal subcontractor invoices and pass-through revenue
• Manage the progression of invoices
• Conduct progress reviews with team members to ensure timely completion of deliverables to meet overall requirements
• Review and quality control of internal and subcontractor invoicing prior to payment
• Assist leadership with a variety of special projects and reporting
• Meeting weekly and monthly financial goals assigned by leadership
• All other duties within your scope of work assigned by leadership

Position: Business Support Specialist

Number of hours: 20 hours/week

Schedule: CET

• Assist in developing and executing sales strategies.
• Manage and maintain client databases, ensuring data is up to date.
• Generate leads and support the sales team in nurturing client relationships.
• Maintain a basic understanding of UAE accounting standards to coordinate with the accounting team.
• Assist with invoice processing, expense tracking, and preparation of financial reports.
• Manage daily schedules, organize meetings, and handle correspondence.
• Prepare presentations, reports, and other documentation as required.
• Support project management efforts by tracking tasks and deadlines.
• Coordinate with various departments to ensure seamless communication and task execution.
• Other ad hoc tasks that would be assigned

• Triage incoming support requests from customers and internal
• Use existing documentation & knowledge of the systems to solve customer issues.
• Liaise with your colleagues to find and implement resolutions to support requests in a timely and efficient manner.
• Take responsibility for the prompt resolution of customer problems by acting as the primary owner of the incident until its completion
• Research problems to find solutions both in the Apple and Microsoft ecosystems.
• Work with the Hotel IT and Operations teams to capture, diagnose, and provide resolution to problems with 3rd party integrations throughout the deployment cycle
• Provide feedback to the development team regarding bug fixes, enhancement requests, and other issues related to 3rd party integrations
• Provide support for integration setup and interfaces involving third-party vendors and IRIS clients; helping clients and vendors to complete installations
• Create and implement test plans and work with all parties to ensure that functionality meets the needs of the customer
• Work with internal product teams to understand product capabilities, technical features, and functions
• Work closely with the Customer Success team to ensure the end product aligns with the requirements
• Willingness to partake in out-of-hours support.
• Create and maintain documentation relating to support and delivery

• Manicures and Pedicures: Perform various types of manicures and pedicures, including basic, gel, and acrylic, ensuring client satisfaction and adhering to salon hygiene standards.
• Nail Art and Design: Create custom nail designs and art according to client preferences, staying up-to-date with the latest trends.
• Nail Extensions: Apply, maintain, and remove nail extensions and enhancements with precision and care.
• Sanitation and Safety: Follow all safety and sanitation procedures to ensure the health and safety of clients and staff.
• Client Consultation: Assess clients’ nail care needs and provide expert advice on nail care, maintenance, and aftercare.
• Product Knowledge: Recommend nail care products to clients and maintain a thorough knowledge of all products used in the salon.
• Customer Service: Provide a friendly, welcoming, and relaxing experience for all clients, addressing any concerns or requests with professionalism.
• Maintenance: Keep the workstation clean, organized, and stocked with necessary supplies.

We are seeking a highly motivated and detail-oriented Operations Support (Real Time Analyst) to join our team in the dynamic environment of a Virtual Call Center Campaign. The primary responsibilities of this role involve efficient dialer monitoring, conducting calling audits, real-time monitoring and, reporting and analytics .

Who We Are  

M-Power Solutions is more than just a company – we're a family of innovators, go-getters, and dream-chasers. Our mission? To empower businesses and individuals to reach their full potential through cutting-edge CRM and marketing automation solutions.

Our Core 4 Dedications  

• Dedication to Growth: We believe in being 1% better every day, both personally and professionally.
• Dedication to Showing Up: For our clients, for each other, and for ourselves.
• Dedication to Excellence: We strive for the highest standards in everything we do.
• Dedication to Empowerment: We uplift and enable others to reach their full potential.

Key Responsibilities:

Dialer Monitoring:

• Maintain continuous surveillance of the dialer system throughout the assigned shifts.
• Ensure the seamless functioning of dialer operations to optimize campaign performance.
• Respond promptly to any dialer-related issues and liaise with technical support for quick resolutions.

Real-Time Monitoring:

• Monitor live calls to ensure quality and compliance
• Provide immediate support and guidance to agents as needed
• Identify trends and patterns to improve overall operational efficiency

Calling Audits (10%-20% of the role):

• Conduct comprehensive audits of outbound calls to ensure compliance with campaign protocols and quality standards.
• Provide feedback and reports on calling performance, identifying areas for improvement.

Reporting and Analytics

• Create comprehensive reports on key performance indicators (KPIs)
• Develop and maintain analytics dashboards
• Design and implement complex formulas for data analysis and forecasting
• Present findings and recommendations to management

Work Hours:

• PH Graveyard Shift
• Full time (Fixed 8 hrs/day, Mon-Fri)

Compensation:

• $3/hour
• Performance Evaluation after 4 months for a Salary Increase
• Paid weekly

Benefits:

• PTO (Vacation Leave) that increases every year that you are with us
• Separate PTO for Sick Leave
• Maternity and Paternity Leave
• Bereavement Leave
• Evaluation and opportunity for raises every 4 months from start date.

Opportunity! All our positions have multi-tiered levels so you can get promoted in a matter of months. You get a detailed breakdown of what the qualifications are for every position and their respected levels, as well as the requirements and responsibilities that come with them.

Growth! After graduating training, all employees get a dedicated Grow Plan for the year that breaks down the annual goal into actionable weekly tasks.

Note: This job post is for talent pooling, so you can apply now to be considered when the role opens up soon!

As a Talent Acquisition Officer, you will be responsible for attracting and identifying top 

talent for our National Disability Insurance Scheme (NDIS) registered company. You will 

manage the end-to-end recruitment process from job posting to offer letter, while building 

strong relationships with hiring managers and candidates. Additionally, you will be 

responsible for developing and implementing recruitment strategies to attract diverse 

candidates, ensuring compliance with all relevant laws and regulation. This role involves working closely with internal stakeholders to understand staffing needs, sourcing candidates, and ensuring that all hires meet NDIS standards and requirements. The Talent Acquisition Officer will also ensure a smooth onboarding process and promote the organization’s employer brand within the NDIS space

Key Responsibilities:

• End-to-End Recruitment:
• Manage the entire recruitment process, including job posting, sourcing, screening, interviewing, and extending offers to candidates for various roles, such as support workers, care coordinators, and allied health professionals.
• Ensure candidates meet the specific requirements of NDIS participant care plans, such as necessary qualifications and experience with disability support.
• Sourcing and Attracting Talent:
• Develop and implement sourcing strategies to attract qualified candidates, including using online job boards, social media platforms, and industry-specific networking channels.
• Build and maintain a talent pool for ongoing NDIS-related staffing needs, with a focus on hard-to-fill positions such as specialist disability support roles.
• Compliance and Documentation:
• Ensure all candidates undergo the necessary pre-employment checks, including NDIS Worker Screening Checks, Working with Children Checks, First Aid certifications, and other relevant background checks.
• Maintain accurate records of all recruitment activities in compliance with NDIS standards and internal company policies.
• Candidate Screening and Interviewing:
• Conduct initial screening and interviews, evaluating candidates based on their qualifications, experience, and alignment with the organization’s values.
• Ensure that candidates are empathetic, culturally sensitive, and committed to providing high-quality care to NDIS participants.
• Collaboration with Internal Teams:
• Work closely with hiring managers and NDIS service coordinators to understand specific staffing needs and participant requirements.
• Provide expert advice on market trends, talent availability, and recruitment best practices in the disability support sector.
• Onboarding and Support:
• Coordinate the onboarding process for new hires, ensuring they have the necessary training and clearances to start their roles.
• Ensure new employees understand the NDIS participant care plans and are familiar with the organization’s processes, policies, and values.
• Employer Branding and Networking:
• Promote the organization as an employer of choice within the NDIS industry, enhancing the company’s reputation through positive candidate experiences and engagement in industry events.
• Reporting and Analytics:
• Track key recruitment metrics, such as time-to-fill, quality of hire, and retention rates, to continuously improve the recruitment process.
• Provide regular reports on hiring progress, recruitment challenges, and market trends to HR leadership and department heads.

FOR DAVAO CITY ASSIGNMENT!!!

• Serves as first point of contact with customers regarding their machine issues after installation.
• Provides prompt and accurate feedback to customers.
• Provides initial diagnoses, analyses, and troubleshoots machine issues.
• Asks customers targeted questions to quickly understand the root of the problem.
• Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.
• Coordinates, escalates, monitors, and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.
• Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.
• Follows up with customers to ensure that their machines are fully functional after troubleshooting.
• Provides technical support to Service Engineers during installation, service visits and trainings.
• Prepares and submits accurate and timely reports.
• Documents technical knowledge, including findings, analyses, solutions, recommendations, and learnings in the form of notes and manuals.
• Performs other tasks that may be assigned from time to time.

HGG PROFILING SPECIALISTS PHILIPPINES, INC. is a subsidiary of HGG Profiling Equipment B.V. based in the Netherlands. It has been in the business for more than 30 years and is the first to design and develop a special high-precision mobile CNC (Computerized Numerical Control) pipe cutting machines. After several innovative solutions, HGG Profiling Equipment has grown to a leading company in the market of pipe cutting.

This is for a SALES position for a SOFTWARE SOLUTIONS COMPANY. DO NOT APPLY if you do not have any sales experience in an IT or software development company.

The Sales Support has dual functions: to drive sales of our company's products and services, and executive assistant duties to management.

The Sales Support will be responsible for an end-to-end sales cycle. This includes identifying potential clients, contacting them on the phone or email, booking an appointment, presenting via face-to-face or online meeting, and closing sales.

The SA must be able to build rapport with potential clients by identifying their needs.

The ideal candidate will have a strong understanding of the tech industry, be able to build relationships with new and existing clients, be motivated to achieve sales goals, organize records of transactions and company documents, and prepare reports.

Lead Generation

●    Identify potential clients through various channels, including online research, cold calling & messaging, and referrals

●    Create a database of leads for the company

Appointment Setting

●    Contact potential clients by phone and email to introduce the company and its products or services

●    Qualify potential clients by determining their needs and interest in the company's offerings

●    Schedule appointments with qualified potential clients

●    Maintain a detailed record of all calls and appointments

●    Track and report on appointment setting results

Sales Duties

●    Initiate and at times assist management in closing sales and meeting monthly quotas

●    Build relationships with customers and prospects

●    Answer questions about our products and services

●    Maintain a clean and organized sales funnel

Administrative

●    Maintain accurate records of sales transactions, contracts, and customer interactions.

●    Prepare and process sales orders, ensuring timely delivery.

●    Prepare reports and maintain company documentation

●    Support executive needs: managing priorities, handling confidential matters, and ensuring smooth operations

●    Follow all company policies and procedures

●    Attend company-sponsored trainings

The Technician will be trained to install, configure, and maintain the latest CCTV, PABX, Access Controls, and Networking products.

Duties and Responsibilities:

• Assist in the CCTV installation and other products at clients’ premises
• Assist in the configuration of all the equipment installed to make sure that they are
• working
• Assist and setup the clients on how to use the installed system
• Assist in the preparation of materials for each project
• Assist in the preparation of daily reports of project accomplishments
• Willing to learn and accept new tasks that may be assigned from time to time
• Uphold company standards, rules, and regulations

Repair Order Review and Evaluation:

• Read and Understand Repair Orders:
• Ensure clarity of instructions and completeness of Repair Orders (R.O).
• Review attachments like the PMS Checklist and Excellence Plus Trouble Diagnostic Worksheet for accuracy.

Vehicle Repair Process:

• Perform Repairs According to Standards:
• Carry out repairs following Nissan standards or repair manuals for high-quality vehicle servicing.
• Maintain Vehicle Status:
• Update the status of vehicles (e.g., In Process, Waiting Parts, Waiting Approval) and inform Job Control as needed.
• Use of Protective Covers:
• Apply protective covers to matting, steering, shifting, and seats to prevent damage.
• Cleanliness and Care:
• Ensure customer vehicles remain clean during the repair process.
• Additional Recommendations:
• Evaluate vehicles for any additional repairs or recommendations and have them signed off by the Lead man.
• Checklist Completion:
• Accurately complete and maintain PMS or Excellence Plus checklists to document the service process.

Road Testing and Safety:

• Test Drive Vehicles:
• Conduct road tests on designated routes, prioritizing safety at all times.

Pending Repairs:

• Vehicle Security:
• For vehicles waiting on parts or approval, ensure windows are closed and parts are safely stored inside.

Completion and Quality Assurance:

• Verify Repairs:
• Confirm all repairs are completed and documented on the Repair Order.
• Quality Sign-Off:
• Ensure Lead man’s signature is obtained, and sign the Repair Order to certify quality assurance.
• Additional Recommendations Documentation:
• List any additional recommendations on the Repair Order and get Lead man’s approval.

• Design and execute test plans for electro-mechanical products.
• Collaborate with engineering teams to identify and resolve issues.
• Document testing procedures and results for compliance.
• Analyze test data to improve product quality and reliability.
• Participate in product design reviews and provide feedback.