• Answer inbound calls and respond to customer inquiries in a timely manner.
• Maintain a high level of professionalism and provide exceptional customer service.
• Document all call information according to standard operating procedures.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Meet personal/team qualitative and quantitative targets.

Handle customer inquiries through various communication channels, providing accurate information and resolving complaints, especially those related to financial matters. Escalate complex issues to the appropriate departments as needed. A background in financial courses or experience in the financial sector is preferred.

• Respond to customer inquiries via phone, email, and chat with accuracy and professionalism.
• Resolve customer complaints efficiently while maintaining a high level of satisfaction.
• Document interactions and maintain records to track issues and solutions.
• Collaborate with team members to enhance service quality and address frequent concerns.
• Provide feedback to management on process improvements to enhance efficiency.

A CSR - GDS Specialist is responsible for assisting customers with travel-related inquiries and bookings using a Global Distribution System (GDS) like Amadeus, Sabre, or Galileo. They handle customer requests for flight, hotel, and car rental reservations, ensuring accurate and efficient booking through the GDS platform. The specialist troubleshoots issues, provides guidance on travel options, and resolves any booking discrepancies, while delivering a positive customer experience and meeting service quality standards. They also stay updated on airline policies, fare structures, and travel restrictions to offer informed, up-to-date assistance to customers.

Work Setup:

• Onsite -Quezon City
• Shifting schedule

Salary:

• 26,000 - 32,000 Basic
• 2,000 Allowance
• HMO + 2 Dependents on day 1
• Life Insurance on day 1
• Annual Appraisal
• 10% Night differential

1. Interact with clients to clearly understand their requirements and provide appropriate services.
2. Maintain frequent communication and follow-up with clients.
3. Build positive and long-term client relationships for business growth.
4. Prepare business presentation and draft reports for clients.
5. Organizing regular meetings and handle client communications.
6. Analyze and resolve client concerns in timely and professional manner.
7. Provide excellent client support and ensure client satisfaction.
8. Escalate and discuss complex client issues with management for resolutions.
9. Interact with clients to execute ongoing and ad-hoc projects.
10. Attend educational trainings for professional growth.
11. Follow company standards and ensure high quality and productivity.
12. Work with cross functional teams to address client requests and inquiries.
13. Maintain high level of professionalism and competence when dealing with clients.

WHO WE ARE?

Asiatel Outsourcing is experiencing unprecedented growth and is actively seeking top-tier talent to join our esteemed FinTech Team. As we continue to expand our operations, we are committed to fostering a culture of excellence and innovation.

WHY US?

Join one of the most dynamic and rapidly expanding teams of 2024! Become a vital member of our team as a CUSTOMER SERVICE REPRESENTATIVE for our prestigious International Financial Account. Contribute to one of our most successful campaigns and be part of our exciting growth journey.

We are seeking a dedicated and professional Customer Service Representative (CSR) to join our team. The CSR will handle customer inquiries, resolve issues, and provide exceptional service through inbound and outbound calls and emails. The ideal candidate will represent the company positively, process remittances accurately, ensure compliance with regulations, and maintain up-to-date knowledge of our products and services.

We are looking for individuals who are passionate about delivering exceptional customer experiences, possess excellent communication skills, and thrive in a fast-paced environment. This is an incredible opportunity to be part of a dynamic team at the forefront of the financial technology industry.

If you are ready to embark on an exciting career journey with ample opportunities for growth and development, then we invite you to join us at Asiatel Outsourcing. Take the next step in your career and become a valued member of our rapidly expanding FinTech Team! Apply now to seize this extraordinary opportunity.

• Provide a high level of customer service, respond to inbound calls and emails (handles customer’s queries by explaining procedures; answering questions; providing information, and resolution for customers. And proactively do outbound calls as necessary.
• Present the best image of the company as the first contact with a client or potential client.
• Process remittances and ensure transactions comply with local and overseas regulations.
• Handle the transactions with the utmost care and honesty.
• Works within established departmental procedures to resolve common remittance-related issues such as not in good order situations.
• Gather information useful in providing recommendations and solutions to a technical problem.
• Ensure compliance with service agreements to evade legal issues.
• Maintain up-to-date knowledge of company products and services.
• Educate customers on the features of company products/services to minimize technical challenges.
• Follow-up on customers to ensure their issues are completely resolved.
• Maintain customer records by updating account information and tracking customer issues using CRM to ensure quick resolution.
• Support several products of Lemonade Technology Inc.
• Provides General Customer Service support with the aim to build a strong relationship between the Customer and the Company
• Contributes to team effort by accomplishing related results as needed.
• Maintains communication with your Team Manager /Operations and other departments as needed.
• To provide support for a list of specific online marketing tasks delegated by the Client (Lemonade Director, or the Team Leader / Managers)
• Maintain a regular and reliable level of attendance and punctuality.
• Perform appropriate duties as assigned by Management. Other duties may be assigned.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working onsite in Novaliches,  you’ll be a part of bringing humanity to business. #experienceTTEC.  

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!     

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 5pm. You may visit TTEC Novaliches office at Level 1 Robinsons Place Novaliches, 1199 Quirino Highway, Barangay Pasong Putik, Quezon City. 

What You’ll be Doing 

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one. Your experience in the industry is valued here. 

During a Typical Day, You’ll 

• Answer incoming communications from customers 
• Conduct research to provide answers for customers to resolve their issues 

Job Highlights:

• With/Without Call Center Experience
• Get Account Incentives, Amazing Benefits and Signing Bonus on Selected Accounts
• HMO and Life Insurance Coverage on Day 1 | Competitive Salary | Work-Life Balance

Go further with Foundever 

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

APPLY NOW AND GET INTERVIEWED VIA ZOOM!

Source of Application: BOSSJOB

Note: Directly send/attach your resume via chat for faster processing.

• Represent company in addressing customer inquiries and resolving complaints effectively.
• Facilitate communication between candidates and businesses, ensuring a smooth recruitment process.
• Manage client relationships, offering support and guidance
• Record, track, and document all queries and solutions within our CRM system.
• Strive for high customer satisfaction through proficient service in our fast-paced environment

• Serves customers by providing product and service information and resolving product and service problems.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Handle customer questions and service requests.
• Communicate in the language of the customer by avoiding technical terminologies and jargon.
• Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
• Primary skill to handle voice contacts blended with non-voice (chat/email).

We’re excited you’ve considered to Be More with iQor. From Customer Interactions to Product Support, we’ll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let’s get started!

Job Summary:

We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Customer Service Call Center Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities:

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
• Take an active role in educating customers about our client's products and services.

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Resolve issues and provide accurate information regarding products and services.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance customer satisfaction and services.
• Adhere to company policies and procedures to ensure compliance.

Peak Outsourcing, a leader in the BPO and Call Center industry, is dedicated to enhancing customer experience through excellent service and support. Join our dynamic team and make a difference!

The Customer Service Representative will be responsible for handling inbound and outbound calls from customers, providing them with exceptional customer service, and resolving their inquiries, complaints, and issues in a timely and professional manner. The successful candidate will be able to communicate effectively, build rapport with customers, and provide accurate and up-to-date information about products and services.

• Answering inbound calls from customers and addressing their inquiries, complaints
• Outbound calls for surveys, lead generation, event invitations, and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned

1. Answer customer inquiries and guide customers through the loan process
2. Handle customer complaints
3. Assist in modifying customer system information
4. Actively complete the sales target stipulated by the company or promised by the department;
5. Provide customers with active, enthusiastic, satisfactory and thoughtful business consulting services;
6. Develop and maintain customer resources, and establish a good cooperative relationship with customers.

MANDARIN SPEAKING IS REQUIRED

At bossjob, we believe that bringing a change to the world through technological revolution is a fulfilling opportunity. As our Client Success Representative, your key responsibilities are:

• Provide clients with quality and timely responses by deeply understanding their concerns with our service.
• Monitor client inquiries and concerns on a regular basis through either chat, email, or phone calls.
• Provide insights on inquiry trends and concerns to report to other departments for continuous improvement of the product.
• Develop new ways and processes to provide our customers with the best customer service experience.
• Collaborate with other departments and teams to resolve each client’s issues with ease.
• Learn and constantly improve product knowledge and understanding as new developments occur over the course of time.
• Review and approve job postings, company account creation submitted by employers to ensure they meet quality standards and prevent fraudulent activities.
• Ensure that all jobs and companies published in Bossjob are true. Identify and remove spam or fraudulent jobs and companies and maintain the credibility of the platform.
• Review and moderate candidate profiles to ensure adherence to guidelines, eliminating inappropriate or fraudulent profiles.
• Other related tasks as assigned by the direct manager.