PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

Role: Customer Service Representative II

Company Overview

• OnSpot Global is an outsourcing company that specializes in delivering high-quality customer service solutions for a diverse range of clients across various industries. We are committed to providing exceptional support and helping our clients build strong customer relationships. We are seeking a dedicated and skilled Customer Service Representative to join our team and be part of our mission.

Position Overview

• As a Customer Service Representative at OnSpot Global, you will be responsible for providing top-tier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• The Customer Support Representative is responsible for providing exceptional customer service and support to clients throughout their moving experience. This role involves handling customer inquiries, resolving issues, and maintaining strong customer relationships.
• Duties and Responsibilities
• Customer Interaction: Provide exceptional customer service through various channels including phone, email, and text.
• Issue Resolution: Troubleshoot and resolve customer inquiries, complaints, and problems efficiently and effectively.
• Database Management: Maintain accurate and up-to-date customer information within the CRM system.
• Inbound/Outbound Calls: Handle incoming customer calls and make outbound calls as needed to address customer concerns or provide information.
• Customer Support: Respond to customer inquiries, requests, and complaints via email and text.
• Issue Resolution: Identify and resolve customer issues, escalating complex problems to appropriate departments.
• Data Management: Maintain accurate customer records and data within the CRM system.
• Post-Move Follow-up: Contact customers who have availed of the moving service to gather feedback and address any concerns.
• Move Coordinator Support: Assist move coordinators with customer inquiries, scheduling, and status updates.
• Inventory Management: Support inventory updates and resolve discrepancies related to customer belongings.

Tribe Benefits

• Top Notch Healthcare and Life Insurance Provider
• Regular Private Room and Board
• Maximum Benefit Limit of 150,000 per illness/per year.
• PEC is covered upon activation of the members account.
• Access to all major hospitals.
• Full dental coverage.
• 100,000 Life insurance coverage.

Paid Time Off

• OnSpot Global provides fifteen (15) paid leave to eligible employees to have the opportunity to enjoy time away from work to balance their lives. Leaves can be used to cover vacation leave, sick leave, personal leave, and bereavement leave.
• Birthday Leave

OnSpot Perks: Loan Facilities

• Enjoy financial support during unexpected life events with our accessible loan programs. We offer competitive interest rates and flexible repayment terms to help you manage your financial needs effectively.

OnSpot Perks: Your Gateway to a Better Lifestyle

• Enjoy exclusive access to a wide range of perks and services tailored to enhance your well-being and lifestyle.

This is a full-time remote position. If you are a motivated and customer service driven individual, please apply today. We look forward to hearing from you!

Wanted: Passionate Customer Experience Specialist  

Are you looking for the chance to make a positive impact on the planet? Do you have a passion for exceptional service and the ability to wow customers? If so, we’re looking for you! 

You:

• Love to tell stories
• Appreciate a good debate even with your boss
• Figure out how to fix it instead of who is to blame.
• Aren't afraid to jump into the deep end.
• Are excited about building empowered teams.
• Have pulled recyclables out of the trash.

We:

• Believe we do not inherit the earth from our ancestors; we borrow it from our children.
• Work to protect and restore the environment.
• Aren't afraid to make mistakes as long as we learn.
• Care more about your values and intelligence than your experience.
• Are committed to creating team dynamics that create empowerment vs. entitlement

 Our Core Values

1. Commit to a culture that builds a strong COMMUNITY.
2. Foster CREATIVITY to inspire fresh innovation.
3. Embrace COURAGE by taking action despite uncertainty.
4. Live with Awareness and CONSCIOUSNESS of our choices.

The Opportunity:

Spend your day connecting directly with the Lomi community; surprise and delight our customers with positivity and integrity. Reporting to the Lead Customer Advocate, you will engage with our customer base and elevate our service levels. As a CX Agent, you will play a pivotal role in providing the highest caliber customer service across various channels, including (but not limited to) email, live chat, and social media. You will be the front line of communication addressing inquiries about our products, memberships, subscriptions, and overall business, while embodying our core values and brand ethos.

• Provide the highest caliber customer service via email, live chat, and social media in a considerate, accurate, and timely manner.
• Be the first line of communication for customers inquiring about our products, brand, founders, and business.
• Be an ambassador and advocate of our brand and product lines.
• Problem-solving to ensure that our customers can have the highest quality experience possible. You will take matters into your own hands to ensure deliveries, transactions, and experiences are never neglected.
• Work directly with the marketing and management teams to improve the customer experience by providing your insight and knowledge.

Rx Valet is an early stage us based company revolutionizing the way people pay for prescription medicine. Our product provides users complete pricing transparency on their medications, and can save them up to 90% at any pharmacy nationwide with a few taps in our app, web, or customer service center.

Our core mission is to delight our customers and turn them into Raving fans. You are our customer's advocate and Rx Valet's champion. You will field calls from pharmacies, providers, and customers, and in each case, we are looking to you to ensure each interaction is a positive experience. We understand that in order to do this, we must work closely with pharmacies to ensure claims can be processed quickly and effectively so our customers receive the best experience. You are Rx Valet's champion with the pharmacy. You will field calls from pharmacies and assist with any pharmacy processing questions that may arise. We are looking to you to be an expert on how Rx Valet is processed and create positive relationships with our pharmacies by assisting them in filling our customers medications.

• Intimately learn all aspects of our product, business and process and become a subject matter expert.
• Willingness to help solve problems with a positive attitude.
• Field calls from a variety of sources, from doctors to pharmacies to patients
• Obtain a fundamental understanding of the Rx Valet drug database for quick patient and pharmacy assistance.
• Work closely with pharmacists and patients to process claims and resolve errors that may occur during processing.
• Solve issues independently when they fall outside of script.
• Intimately learn all aspects of our product, business and process and become subject matter expert.

Job Type and Working Hours:

Full Time

Monday-Friday, 7:00 am-10:00 pm EST (U.S. Eastern Standard Time) and some weekends. (a 40 hour workweek)

• Lead onboarding of new clients, ensuring a seamless transition to our ICT products and services.
• Establish meaningful relationships with customers, providing tailored support and proactive solutions to enhance user satisfaction.
• Identify upsell and cross-sell opportunities to drive revenue within our diverse client base at Bizolve B.V.
• Analyze customer feedback to collaborate with the product team, influencing future product developments and enhancements.
• Manage customer retention initiatives and reduce churn by delivering exceptional service experiences.

We are looking for an Entry Level Customer Service Recruiter to work from home and prescreening applicants for multiple available positions. We provide training and growth opportunities.

• Assist applicants with their work applications and communicate via phone, email and/or chat
• Maintain high satisfaction ratings based on explicit company standards
• Understand our clients and their available positions to enhance customer support
• Collaborate with the team to meet personal and company goals

A Sales Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales.

Additional responsibilities of a Sales Support Specialist may include:

• Compiling daily lists of leads and delegating them to sales team associates
• Maintaining an accessible and organized filing system for sales and administrative professionals
• Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings
• Providing assistance to management team members and executives as needed
• Performing data entry duties in regards to metrics, sales figures and other key data
• Creating and processing sales in a timely manner
• Reporting any unusual activity to supervisors
• Expediting requests rush orders and altering sales orders and shipping information as required

Client Information

The client is an optometry business located in Melbourne, Australia.  

Their philosophy for eye care has been developed over four decades of refinement and improvement. As a team of highly skilled optometrists and dispensers guide their patients through the patient journey with a holistic approach to ensure our solutions meet their vision and lifestyle needs, as well as early detection and diagnosis of eye health issues. 

They firmly believe that prevention is the best cure!

Job Description

• Social Media Management: Create and post engaging content, manage and track ads, and respond to inquiries through Instagram and Facebook messages.

• WordPress Management: Write and publish blog posts on the company website.

• Email Marketing: Design, write, and schedule email newsletters to the patient database using Mailchimp.

• Customer Service Support: Call and text patients to schedule or confirm appointments, handle recalls and follow-ups, resolve issues, and answer inquiries.

• General Administrative Tasks: Assist the team with ad hoc administrative duties as needed.

• CEO Support: Arrange virtual or phone meetings for the CEO, attend meetings to take notes, and handle ad hoc tasks.

Responsibilities:

 - Assist the claims department with the claims process, ensuring timely and accurate resolution.

 - Handle administrative tasks including managing tolls and parking tickets efficiently.

 - Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.

 - Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.

 - Collaborate with team members to ensure seamless operations and customer satisfaction.

- Perform additional duties and responsibilities as assigned.

• Respond to customer inquiries via phone, email, or chat, ensuring timely resolution of issues.
• Provide accurate information about products and services, handling complaints, and facilitating positive customer experiences.
• Maintain a thorough understanding of company policies and operations for high-quality service.
• Record customer interactions and feedback to improve service delivery in our fast-paced staffing solutions within the BPO & Call Center industry.
• Collaborate with team members to achieve targets and represent the company's dedication to client-centric support.

Position Title: Customer Success Coordinator

Location: Remote

Work hours: US Eastern Time

Company Overview:

We are a close-knit group of B2B digital marketing experts dedicated to empowering Tech and SaaS companies to thrive through high-performance, multi-channel campaigns, and seamless revenue attribution. Since founding in 2011, we have operated as a fully remote, international team focused exclusively on B2B marketing and lead generation, helping businesses scale from startups to unicorns.

Our unique company culture fosters transparency and authenticity, allowing team members to bring their true selves to work. We value employee feedback at all levels, prioritize inclusivity, and promote a positive work environment. With a focus on flexibility and professional development, we are committed to creating opportunities for team growth and success.

Role Overview:

The CSM serves as a vital link between the company and its clients, focusing on ensuring customer satisfaction and fostering long-term relationships. This role is proactive, distinguishing it from traditional customer service positions, which are often reactive. CSMs are responsible for guiding clients through their digital marketing journeys, helping them achieve their business objectives, and ultimately driving customer loyalty and retention.

Why You’ll Love This Role:

Be the Advocate for Growth: As a CSM, you’ll be the primary point of contact for our B2B clients, guiding them through their digital marketing journey and ensuring their goals are met. Your role is crucial in building trust, delivering value, and helping clients achieve their business objectives.

Own the Strategy: You’ll have the opportunity to guide client strategies using your digital marketing knowledge and B2B expertise. Whether it’s project management or data analysis, your input will directly impact client success.

Collaborate with Experts: You’ll work closely with internal subject-matter experts to execute high-performance marketing campaigns, ensuring that every client interaction is meaningful and results-driven.

A Day in the Life

As a Customer Success Coordinator, your day will involve:

• Leading Client Meetings: Organizing and conducting calls with clients, setting agendas, and taking detailed notes.
• Project Management: Using Asana to define tasks, monitor progress, and ensure timely delivery of client projects.
• Client Communication: Acting as the primary point of contact for clients via Slack, Zoom, and email, maintaining strong relationships and managing expectations.
• Collaboration: Working closely with internal teams to align on strategies and deliverables, advocating for client needs and objectives.
• Reporting and Analysis: Reviewing client deliverables to ensure quality and accuracy, and collaborating with teams to identify growth opportunities.

Job Title: Customer Service Sales Representative

Work Onsite Set Up (Makati)

Start asap

We are accepting FOREIGNS!

We are accepting (SHS Graduate / HS Graduate / College Graduate / College undergraduate)

We are seeking a motivated Customer Service Sales Representative to join our dynamic team. In this role, you will engage with customers to provide exceptional service while driving sales growth. Your ultimate goal will be to build strong relationships and meet customer needs through effective communication and problem-solving.

• No prior experience required we welcome motivated newbies!
• Strong communication skills and a positive attitude.
• Willingness to learn and adapt in a team environment.

Compensation and Benefits:

* Salary Package 33,000

* Commissions up to 60K

* Performance Bonus up to 60K

*Company also pay 100% of government benefits

Apply now and join our team

Apply here Using this Link- ****

• Processing of customer orders, rebooking of transaction, modification etc. for fulfillment rate purposes.
• Handle and resolve complaints both for drivers and clients in thoughtful and professional manner.
• Submit tickets for escalated concerns such as damaged/missing items. undelivered orders etc.
• Performs other duties that may be assigned by management from time to time.

Primary Duties and Responsibilities:

• Connect with our clients to build relationships, provide excellent customer service and create raving fans for the business.
• Create a genuine connection with our customers, identify customer concerns and needs proactively.
• Completely resolve customer concerns and in most cases ensure that such concerns are resolved in one call.
• Provide feedback and help escalate customer concerns in a timely manner significant to customer service executives.
• Stay up to date on all relevant company and product updates and information

The Customer Service Representative will be responsible for handling inbound and outbound calls from customers, providing them with exceptional customer service, and resolving their inquiries, complaints, and issues in a timely and professional manner. The successful candidate will be able to communicate effectively, build rapport with customers, and provide accurate and up-to-date information about products and services.

• Answering inbound calls from customers and addressing their inquiries, complaints
• Outbound calls for surveys, lead generation, event invitations, and/or sales
• Inbound calls to resolve customer queries or close lead/sales
• Data entry to update customer relationship management (CRM) software
• Create reports using Microsoft Office and Google Drive
• Meet service level agreements set forth
• Perform other duties as assigned