• Proficient written and verbal communication skills in English
• Prior experience providing chat support in dating site is an advantage
• Able to do multi-tasking

We are looking for a reliable and detail-oriented Support Specialist to join our team remotely. In this role, you will be responsible for addressing user inquiries, resolving issues, and ensuring a positive experience for our customers. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong commitment to customer satisfaction.

• Provide responsive support to users via email, chat, and phone.
• Troubleshoot and resolve user issues promptly and effectively.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain accurate records of user interactions and issues.
• Identify common customer challenges and suggest solutions to improve the user experience.
• Keep updated on product information to assist users accurately.

We’re Hiring: Level 2 Tech Support Specialist

Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!

We are currently on the lookout for a Level 2 Tech Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.

Role: Level 2 Tech Support Specialist

Work Arrangement: Work from home

Schedule: Night shift

Job Summary: We’re looking for someone that has experience with smaller companies and is well rounded in different aspects of IT. Someone that is a problem solver and likes to take the initiative.

The Level 2 Tech Support Specialist is responsible for providing advanced technical support and troubleshooting services to resolve complex issues that cannot be addressed by Level 1 support. This role involves diagnosing and resolving software, hardware, and network-related problems, as well as escalating issues to higher-level support when necessary. The Level 2 Tech Support Specialist plays a crucial role in ensuring the efficient operation of IT systems and providing excellent customer support experience.

1. Technical Support:

- Provide advanced troubleshooting and support for software, hardware, security, network, and server issues.

- Diagnose and resolve technical issues through detailed analysis and problem-solving, and effective use of internal tools.

- Document issues, troubleshooting steps, solutions, reference external resources used/followed, and processes to improve future support efforts.

2. Customer Service:

- Communicate effectively with customers to understand their technical issues and provide timely resolutions.

- Ensure high levels of customer satisfaction by providing professional and friendly support.

- Educate customers on best practices and preventive measures to avoid recurring issues.

3. System Maintenance and Updates:

- Perform regular system maintenance and updates to ensure optimal performance.

- Assist with the deployment of software updates, patches, and configuration changes.

- Monitor system performance and proactively address potential issues.

4. Teamwork, Collaboration, and Escalation:

- Collaborate with other IT team members to resolve complex technical issues.

- Escalate unresolved issues to Level 3 support or specialized teams as necessary.

- Provide detailed information and context to higher-level support to facilitate quicker resolution.

- Meet and exceed the KPI targets set by the client and the Service Manager

5. Training and Documentation:

- Develop and maintain documentation for common issues and solutions.

- Train Level 1 support staff on new technologies and advanced troubleshooting techniques.

- Stay updated with the latest technology trends and advancements in IT support.

6. Adherence to Internal Procedures

- Follow Standard Operating Procedures (SOPs) for daily, weekly, and other recurring tasks

- Full compliance to all our Security Procedures and Keeping a Vigilant Eye for Security Issues

- Full compliance to internal House Rules / Code of conduct

We are seeking a dedicated Technical Support Representative to join our team. This role involves providing expert technical assistance to our clients, troubleshooting software-related issues, and ensuring a smooth customer experience. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping customers navigate technical challenges.

• Provide technical support via phone, email, and chat, diagnosing and resolving software issues for customers.
• Document and track support cases, collaborating with development teams to resolve complex technical problems.
• Educate customers on software features, updates, and best practices to improve their experience.
• Stay updated on product knowledge, software releases, and industry trends through training and self-study.
• Contribute to the creation and improvement of support documentation, FAQs, and user guides.

What we Offer:

• Opportunities for growth and advancement
• Competitive compensation package, including Philcare HMO

Work Hours:

• Full-time, Eastern Standard Time business hours, Remote

How to apply:

• Fill out the form using this link:
• Jobcode: TSR-PI-Sep132024

As a Operations Support Coordinator,  you will develop new skills, work in a safety-minded environment, and join us in expanding technology for a better community. Join the family and help us provide the highest level of quality service to our customers and communities while maintaining our commitment to safety!

Responsibilities:

As a Operations Support Coordinator, you will work closely with the Onsite Plant Engineers to identify and document tasks to deliver the project on time and within the budget.

In addition, you will:

• Assist in tracking and balancing revenues and expenses for each job
• Track internal subcontractor invoices and pass-through revenue
• Manage the progression of invoices
• Conduct progress reviews with team members to ensure timely completion of deliverables to meet overall requirements
• Review and quality control of internal and subcontractor invoicing prior to payment
• Assist leadership with a variety of special projects and reporting
• Meeting weekly and monthly financial goals assigned by leadership
• All other duties within your scope of work assigned by leadership

Lealsight LLC is seeking a proactive IT Specialist to support our technology infrastructure and ensure optimal system performance. The successful candidate will be responsible for troubleshooting, maintaining, and implementing IT solutions.

Key Responsibilities:

• Monitor and maintain IT systems and networks.
• Provide technical support to staff and resolve IT issues promptly.
• Install and configure hardware and software.
• Assist in IT projects, system upgrades, and documentation.
• Ensure data security and implement backup procedures.

Company Overview

OnSpot Global is a dynamic startup company specializing in providing top-notch outsourcing solutions, with a particular focus on the logistics industry. While our core expertise lies in logistics, we are also well-equipped to cater to the diverse outsourcing needs of businesses across various sectors.

We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of experienced professionals provides tailored solutions that meet the unique requirements of each client. We are seeking a highly motivated and results-oriented Customer Service Specialist to join our team and contribute to our growth.

Position Overview

• As a Customer Service Specialist at OnSpot Global, you will be responsible for providing top-tier customer support services for our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• As a Customer Service Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

Sales Performance:

• AAA Sales Skills is a must!
• Consistently meet and exceed individual and team sales and booking targets.
• Contribute to overall customer acquisition and revenue growth goals.

Lead Conversion:

• Actively contact qualified sales leads through various channels (phone, email, etc.).
• Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
• Craft and present tailored shipping solutions using our Ship4wd platform.
• Assist customers in placing their first booking and completing online payments.

Customer Support and Retention:

• Respond promptly to inquiries from both potential and existing customers.
• Troubleshoot issues, provide technical assistance, and address concerns effectively.
• Identify upsell and cross-sell opportunities to maximize customer value.
• Manage customer complaints with a focus on resolution and satisfaction.

Platform Expertise:

• Develop a deep understanding of our Ship4wd platform, its features, and benefits.
• Stay informed about industry trends, logistics best practices, and competitor offerings.

Continuous Improvement:

• Collect and analyze customer feedback to identify areas for platform and process enhancements.
• Collaborate with product and operations teams to implement improvements.
• Proactively suggest strategies to enhance customer satisfaction and loyalty.

CRM and Systems Management:

• Utilize our CRM system to track customer interactions, manage leads, and document progress.
• Maintain accurate and up-to-date customer data within our systems.

Overview

The Brand Specialist plays a crucial role in upholding our client's brand integrity and overall creative strategy. Your main focus will be ensuring that all design projects meet our client's unique brand standards and our high creative benchmarks. While you won't be generating new content, you'll need a keen understanding of design principles and the ability to adapt brand guidelines for various regional and local applications.

Work Hours: 9:00 AM to 6:00 PM EST/PST

Scope of Work: 

• Daily Collaboration: Engages daily with Customers, Team Coordinators, Quality Specialists, and Creatives.
• Client Communication: Engage directly with Design Pickle's customers to comprehend their unique requests, set appropriate delivery expectations, and provide individualized and exceptional graphic designs.
• Collaborative Quality Assurance: Collaborate closely with the Team Coordinator, Quality Specialists, and other applicable teams to ensure design quality adheres to brand guidelines.
• Creation of Visual Content: Work closely with the production team to craft visually engaging designs for various platforms including social media, websites, and digital channels.
• Graphic Editing and Creation: Transform raw visual assets into polished, high-quality designs aligned with brand guidelines and client messaging
• Asset Management: Organize and maintain custom illustration assets efficiently for seamless workflow and future reference.
• Skill Enhancement: Stay updated with the latest design software and techniques to ensure the highest quality output.
• Additional service requirements as needed by the client.

At Digital Aesthetics, we are passionate about providing results to our clients. Our mission is to blend cutting-edge technology with creativity to enhance brand visibility and engagement. As we continue to grow, we seek a talented SEO Manager who is an expert in search engine optimisation and possesses strong content creation skills.

The ideal candidate will have a proven track record in improving search rankings, driving organic traffic, and producing high-quality written content. This role requires a strategic thinker who can analyse data, develop comprehensive SEO strategies, and write engaging, optimise content that aligns with our brand voice.

If you are a highly motivated and experienced SEO specialist passionate about driving results, we encourage you to apply today!

Responsibilities

As an SEO Manager, you'll need to:

• Create and implement effective SEO strategies to improve organic search rankings and drive targeted traffic to our website.
• Write and produce high-quality articles, blog posts, and other content optimised for search engines that resonate with our audience.
• Conduct thorough keyword research to identify opportunities for content optimisation and new content development.
• Oversee and implement on-page SEO strategies, including meta tags, headers, internal linking, and content optimisation.
• Work with the development team to optimise the website for speed, mobile-friendliness, and search engine indexing.
• Monitor, analyse, and report on key SEO metrics, using tools like Google Analytics, Google Search Console, and others to track progress and identify areas for improvement.
• Regularly analyse competitor strategies to identify gaps and opportunities in our SEO efforts
• Develop and implement link-building strategies

Benefits

• Work from home
• Monday to Friday
• Annual pay rises
• Bonuses based on performance
• Paid holidays

About EmpowerU, Inc.:

EmpowerU, Inc. Is not just a company; it's a movement. Born from the core of a global powerhouse in October 2019, we've soared on the wings of our team's resilience and excellence. Our work-life blending culture, unwavering teamwork, and commitment to results are what make us unique. At EmpowerU, you're not just an employee; you're an integral part of a community that thrives on the 4Cs: Care, Communication, Camaraderie, and Commitment. Join us and be a part of a company that not only cares for its clients but also its team members, fostering a nurturing environment that encourages growth and satisfaction.

Core Values:

EmpowerU, Inc. is anchored in four fundamental values, known as the 4Cs: Care, Communication, Camaraderie, and Commitment. These principles guide our interactions with clients and among team members, ensuring a cohesive and supportive work environment.

Role Overview:

As a social media executive, you will create and implement successful social media strategies. This includes creating engaging content, managing community interactions, expanding the audience, analyzing performance metrics, staying up to date on platform trends, overseeing campaigns, managing social media advertising, maintaining brand reputation, and constantly learning and adapting to industry changes.

• Maintain profiles on various social media platforms, ensuring they are complete and up-to-date.
• Keep up with platform changes, updates, and new features to optimize strategies.
• Monitor competitors' social media activity to gather insights and identify trends.
• Analyze their content, engagement, and strategies to gain a competitive edge.
• Monitor comments, posts, and interactions on social media platforms to identify inappropriate, offensive, or spammy content.
• Review user-generated content to ensure it adheres to community guidelines, trends, and brand standards.
• Respond to user inquiries, comments, and messages in a timely and respectful manner.
• Address user concerns, complaints, and feedback professionally and empathetically.
• Escalate complex or serious issues to the appropriate team members for resolution.
• Maintain detailed records of flagged content, actions taken, and communication with users.
• Collaborate with the social media team to provide insights and feedback based on community interactions.
• Suggest improvements to community engagement strategies and moderation processes.
• Stay up-to-date with social media trends, platform changes, and evolving user behaviors.
• Collaborate with other teams, such as marketing, sales, and customer support, to align social media efforts with broader company goals.
• Ability to work independently and as part of a team, often in a fast-paced environment.
• Compliance with data protection regulations and company policies.
• Other adhoc tasks as advised by management

Position: Business Support Specialist

Number of hours: 20 hours/week

Schedule: CET

• Assist in developing and executing sales strategies.
• Manage and maintain client databases, ensuring data is up to date.
• Generate leads and support the sales team in nurturing client relationships.
• Maintain a basic understanding of UAE accounting standards to coordinate with the accounting team.
• Assist with invoice processing, expense tracking, and preparation of financial reports.
• Manage daily schedules, organize meetings, and handle correspondence.
• Prepare presentations, reports, and other documentation as required.
• Support project management efforts by tracking tasks and deadlines.
• Coordinate with various departments to ensure seamless communication and task execution.
• Other ad hoc tasks that would be assigned

SEO Specialist (Copywriting, WordPress & Shopify)

Work Shift: US Shift, Monday to Friday | Work Set-up: Remote Work

Salary Offer: Php 40,000 - 45,000/month

We are building a culture of the industry’s brightest talent while creating a fun, hardworking, and friendly eco-space. We are the ultimate resource for our clients, offering Marketing, Web Design, Graphic Design, Social Media Management, Copywriting + Blogging, Email Marketing, Digital Marketing, Photography, and Videography. As we continue to grow our team, clientele, and company, we realize that our success is a direct result of talented individuals who can productively work as a team. Our mission is to support and serve small businesses around the world while cultivating a culture that allows our team to be creative and happy!

• Conduct client SEO audits & develop individualized SEO strategies that showcase the client's current SEO standing and outline improvement plans.
• Optimize client websites by updating meta titles, descriptions, tags, JSON coding, and alt text for SEO growth.
• Optimize YouTube channels by ensuring proper keywords and tags are used throughout the content.
• Manage Google My Business accounts, including updating information, monitoring reviews, and keyword optimization.
• Use Google Analytics and Search Console to track page rankings, assess growth, and identify trends for SEO improvement.
• Create personalized monthly analytic reports with recommendations to boost search rankings.
• Communicate with clients on SEO strategies, and results, and provide insights on work performed.
• Stay updated on Google algorithm updates and SEO trends that may affect client performance.
• Create SEO-friendly website pages that align with the client’s tone and goals.
• Conduct thorough keyword research for client websites and blogs, ensuring appropriate keyword density.
• Conduct interviews with clients to ensure copy is accurate, on-brand, and meets desired outcomes.
• Handle quick-turnaround copy requests as needed based on project scope.
• Manage SEO for 30+ websites.

Key Performance Indicators (KPIs):

• Regular analysis of website structure, rankings, and competitors to improve search engine results.
• Proactive measures to address static or declining page rankings.
• Confident and effective explanation of SEO tactics to clients, staying up to date with algorithm changes.
• Organization and focus to ensure all assigned clients receive the necessary attention to boost rankings.
• High level of integrity and communication skills.

• Responsibilities: SEO Assistant, create and update products,
• Software: Experience with Yoast, Rank Math, or Google Keyword Planner is a plus.
• Skills: Proficient in mathematics, problem-solving, and memorizing complex tasks,
• Working Conditions: Remote work from home, available as full-time or part-time freelance positions, paid weekly.

• Triage incoming support requests from customers and internal
• Use existing documentation & knowledge of the systems to solve customer issues.
• Liaise with your colleagues to find and implement resolutions to support requests in a timely and efficient manner.
• Take responsibility for the prompt resolution of customer problems by acting as the primary owner of the incident until its completion
• Research problems to find solutions both in the Apple and Microsoft ecosystems.
• Work with the Hotel IT and Operations teams to capture, diagnose, and provide resolution to problems with 3rd party integrations throughout the deployment cycle
• Provide feedback to the development team regarding bug fixes, enhancement requests, and other issues related to 3rd party integrations
• Provide support for integration setup and interfaces involving third-party vendors and IRIS clients; helping clients and vendors to complete installations
• Create and implement test plans and work with all parties to ensure that functionality meets the needs of the customer
• Work with internal product teams to understand product capabilities, technical features, and functions
• Work closely with the Customer Success team to ensure the end product aligns with the requirements
• Willingness to partake in out-of-hours support.
• Create and maintain documentation relating to support and delivery

Executive Virtual Assistant Needed!

Are you an experienced administrative professional with 2+ years in the field?

We're hiring! The ideal candidate is an expert in spreadsheets, excels at research, drafts excellent emails, and is proficient with ChatGPT and Claude.

You must be a leader with a take-charge personality who can work independently after receiving instructions.

If you’re ready to take charge, apply today!