Role: Customer Service Representative II

Company Overview

• OnSpot Global is an outsourcing company that specializes in delivering high-quality customer service solutions for a diverse range of clients across various industries. We are committed to providing exceptional support and helping our clients build strong customer relationships. We are seeking a dedicated and skilled Customer Service Representative to join our team and be part of our mission.

Position Overview

• As a Customer Service Representative at OnSpot Global, you will be responsible for providing top-tier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction, resolving customer issues, and maintaining a positive brand image. In this position, you will have the chance to work with various clients and contribute to their success.

About the Role

• The Customer Support Representative is responsible for providing exceptional customer service and support to clients throughout their moving experience. This role involves handling customer inquiries, resolving issues, and maintaining strong customer relationships.
• Duties and Responsibilities
• Customer Interaction: Provide exceptional customer service through various channels including phone, email, and text.
• Issue Resolution: Troubleshoot and resolve customer inquiries, complaints, and problems efficiently and effectively.
• Database Management: Maintain accurate and up-to-date customer information within the CRM system.
• Inbound/Outbound Calls: Handle incoming customer calls and make outbound calls as needed to address customer concerns or provide information.
• Customer Support: Respond to customer inquiries, requests, and complaints via email and text.
• Issue Resolution: Identify and resolve customer issues, escalating complex problems to appropriate departments.
• Data Management: Maintain accurate customer records and data within the CRM system.
• Post-Move Follow-up: Contact customers who have availed of the moving service to gather feedback and address any concerns.
• Move Coordinator Support: Assist move coordinators with customer inquiries, scheduling, and status updates.
• Inventory Management: Support inventory updates and resolve discrepancies related to customer belongings.

Tribe Benefits

• Top Notch Healthcare and Life Insurance Provider
• Regular Private Room and Board
• Maximum Benefit Limit of 150,000 per illness/per year.
• PEC is covered upon activation of the members account.
• Access to all major hospitals.
• Full dental coverage.
• 100,000 Life insurance coverage.

Paid Time Off

• OnSpot Global provides fifteen (15) paid leave to eligible employees to have the opportunity to enjoy time away from work to balance their lives. Leaves can be used to cover vacation leave, sick leave, personal leave, and bereavement leave.
• Birthday Leave

OnSpot Perks: Loan Facilities

• Enjoy financial support during unexpected life events with our accessible loan programs. We offer competitive interest rates and flexible repayment terms to help you manage your financial needs effectively.

OnSpot Perks: Your Gateway to a Better Lifestyle

• Enjoy exclusive access to a wide range of perks and services tailored to enhance your well-being and lifestyle.

This is a full-time remote position. If you are a motivated and customer service driven individual, please apply today. We look forward to hearing from you!

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

A Sales Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales.

Additional responsibilities of a Sales Support Specialist may include:

• Compiling daily lists of leads and delegating them to sales team associates
• Maintaining an accessible and organized filing system for sales and administrative professionals
• Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings
• Providing assistance to management team members and executives as needed
• Performing data entry duties in regards to metrics, sales figures and other key data
• Creating and processing sales in a timely manner
• Reporting any unusual activity to supervisors
• Expediting requests rush orders and altering sales orders and shipping information as required

As an Outbound Sales Representative, you will play a pivotal role in reaching out to potential clients, conducting surveys, and promoting products or services. If you possess excellent communication skills, a persuasive demeanor, and a commitment to achieving outbound calling targets, we invite you to apply for this essential position that directly contributes to our business growth.

Benefits:

• Competitive salary
• Strong support system
• Salary increase starting on your first year of employment (based on performance)
• Monthly Performance Incentive (only for full-time roles | based on given metrics |can range from $40 - $50)
• Health benefit ($30/month)
• No computer activity monitoring
• Training materials for upskilling provided
• Paid holiday leaves (depending on the holidays that the client observes)
• Paid sick leaves (sick leave convertible to cash if perfect attendance)
• Paid planned leaves
• 13th month pay
• Allowance for SSS and Pag-ibig contribution ($20/month)
• Commission details will be discussed upon hiring.

Key Responsibilities:

• Initiate outbound calls to prospective clients using prepared scripts or talking points.
• Conduct surveys, gather information, and provide relevant product or service details.
• Identify and qualify potential leads through effective communication.
• Transfer qualified leads to the sales team for further engagement.
• Promote company products or services to potential clients during outbound calls.
• Provide detailed information, address inquiries, and overcome objections.
• Build and maintain positive relationships with clients through professional and courteous communication.
• Record and update customer information accurately in the company's database.
• Meet or exceed daily, weekly, and monthly outbound calling targets.
• Work towards achieving set performance metrics, such as call conversion rates and lead qualification.
• Ensure compliance with company policies and standards during outbound calling.
• Maintain a high level of quality and professionalism in all interactions.
• Generate reports on outbound calling performance and campaign effectiveness.
• Document feedback and insights gathered during customer interactions.
• Ad hoc tasks from the client.

Sales-Savvy Outbound Caller , Lead generator & Closer

About Us:

We are a service-based business looking to expand by offering high-demand services such as social media management, lead generation, website design, and more to small and medium-sized businesses. We’re looking for a motivated, sales-savvy individual to join our team and handle outbound calls, closing deals, and ensuring clients are onboarded smoothly.

• Make outbound calls to local businesses in the U.S., introducing our services and generating interest.
• Follow a provided sales script while being able to think on your feet and adapt to each conversation.
• Overcome client objections with confidence and professionalism.
• Schedule meetings or consultations when necessary to further explain services.
• Close deals by presenting service packages and pricing, ensuring clients sign contracts and make payments online.
• Collaborate with internal teams to ensure smooth onboarding for clients.
• Update the CRM system with client information, lead status, and sales progress.

Responsibilities:

 - Assist the claims department with the claims process, ensuring timely and accurate resolution.

 - Handle administrative tasks including managing tolls and parking tickets efficiently.

 - Provide excellent customer service via phone, email, and text, addressing customer inquiries and concerns promptly and professionally.

 - Contribute to marketing efforts by assisting with various tasks such as social media management, content creation, and promotional campaigns.

 - Collaborate with team members to ensure seamless operations and customer satisfaction.

- Perform additional duties and responsibilities as assigned.

This is a commission-based role only.

What you will do:

• Work with the Juan Medical Team to acquire corporate clients in Metro Manila and neighboring provinces: Cavite, Laguna, and Rizal
• Promote and acquire clients for vaccinations, blood tests, and other related medical services

Compensation and perks:

• Discounted medical services
• 2-5% commission for every sale

Must have actual/real-time experience in the following areas for at least 3 years

• SIP Phone
• Android Phone
• DECT Phone
• Headset and Speaker
• Android Video Endpoints
• Windows Video Endpoints
• Meeting Room Endpoints Accessories
• General Mode (MeetingBar, MeetingBoard, Meeting Eye)
• Video Conferencing Solution & System
• Smart Workspaces Devices
• Zoom Devices
• 8X8 Devices
• Teams Devices
• Blue Jeans Devices
• Verizon
• Vonage
• Pro Audio Visual Solution
• PABX
• Knowledge in RingCentral Devices
• Knowledge in Return Merchandize Authorization (RMA)
• Desktop Phone

SUMMARY

This position is responsible for prospecting and closing new business opportunities through new sales. This position is also responsible for maintaining account relationships.

• Make a minimum of 100 calls per day to secure qualified appointments.
• Set 4-8 appointments per month
• Attend weekly sales meetings and coaching calls.
• Follow up on inbound leads and qualify them for Outside Sales Reps.
• Make outbound calls to prospects as directed.
• Accurately track all activities in the CRM in real-time
• Confirm all appointments and assist in qualifying, confirming, and rescheduling self-booked appointments.
• Keep detailed notes in the CRM.
• Follow and adhere to the sales playbook and process.
• Should be willing to accept a long-term work-from-home arrangement.

AllForU is a Singapore-based youth marketing tech company. We are looking to expand the team in Philippines. We are hiring vibrant Rock-Star Sales Development Specialist who are confident of aggressively securing corporate clients through great interpersonal and communication skills, and are proficient in both spoken and written English which will be used on a daily basis.

We are looking for professionals with at least 3 years of sales experience. However, Final-year university student and fresh graduate are welcome to apply as well.

Salary - Negotiable.

Benefits:

• Work from home role
• Full time - Monday to Friday, 9am-6.30pm ; Sat & Sun: 5 hours shift each day
• We honor Philippine's Holidays
• High Commission and Tier Incentives
• Direct report to CEO

Your main responsibilities may include but are not limited to:

• Industry Focus: Selling Marketing Packages ; Selling Apparel & Corporate Gifting
• Outbound Sales: Organization lead generation and outreach; Appointment setting and research of prospect; negotiate business transactions with demanding customers through zoom. (exceptional written and spoken english needed)
• Client Management: Creation of SOPs, follow-ups, account management of clients (upsell, cross-sell, collation of report and work done for submission to client).
• World-Class Customer Service: provide immediate support and response to prospect/client’s request via email/text. Response within 30 seconds
• Working closely with a cross-functional global team across Singapore, Philippines and Malaysia. Reporting directly to Manager and CEO.

Requirements:

• Experienced in using Canva design, Instagram, Tiktok, Telegram, Zoom, Google sheet 
• (Knowing Notion and Adobe Illustrator is a plus)
• Proficient and confident in both spoken and written English. 
• Experienced in Outbound lead generation (Instagram, email, telegram)
• Experienced in creating email sequence
• Experienced in client negotiation.
• At least 2 years in managing clients and performing customer recovery.
• Full-time commitment. No Moonlighting (Immediate termination)

Personality:

• Must be vibrant and highly self-motivated.
• Able to handle a stressful work environment.
• A good team player as we work as a tight-knitted team.
• Confidence in managing multiple projects and deadlines effectively.

You Should Not Join Us If You Are:

1. If you have the mindset that embraces a relax and sheltered working environment

2. Not curious and just waiting to be spoon-fed

3. Not willing to go the extra mile to get a project completed with quality

4. Looking just to achieve mediocrity

If you believe you have what it takes, complete this job application form and we will get back to you asap. Failure to complete the form, your message will be regarded as spam and will be deleted.

USE JOB CODE : 101024

Only shortlisted candidates will be contacted.

Resources

Website: afu.sg

Instagram: allforu_sg

The AHS Specialist position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Individual problem-solving and analytical skills are used to authenticate sellers’ complex transactions and accounts. The successful Specialist will have a high degree of soft-skills, the ability to empathize with others and capable of succeeding in a fast-paced environment. Nearly all decisions are expected to be made with little to no guidance and a high degree of accuracy. All candidates will be analytical and customer service-oriented.

AHS专员职位依赖判断力来规划和实现目标，并将在经理的极少监督下工作。个人解决问题和分析能力被用于验证卖家复杂的交易和账户。成功的专员将具备高度的软技能，具备同理心并能够在快节奏的环境中成功。几乎所有决策都预计是在很少或没有指导的情况下做出的，并且具有高度的准确性。所有候选人都将具备分析能力和以客户服务为导向的特质。

As an AHS Specialist you will engage in frequent written and verbal communication with Sellers, department management, risk analysts, and other company associates to accomplish your goals. You will interact with our third-party Sellers by phone and email with objectives of coaching and helping them with account health related topics. Up to 70% of your day could be inbound and outbound phone contact. The successful AHS Specialist will be able to redirect difficult conversations as you engage with pre-suspension level Sellers who are in poor standing.

作为AHS专员，您将频繁与卖家、部门管理层、风险分析师以及其他公司同事进行书面和口头沟通，以实现您的目标。您将通过电话和电子邮件与我们的第三方卖家互动，目标是指导并帮助他们处理与账户健康相关的问题。您的工作日高达70%可能是接听和拨打电话的联系。成功的AHS专员将能够在与处于不良状态的预暂停级别卖家进行交流时转移困难的对话。

· Training: The initial 2.5 months in training and 3 months in production will be onsite followed by a hybrid model (2 days working from home and 3 days working onsite) which will still depend on your performance.

· Shift: The role involves a rotating shift schedule that spans a 5-day workweek with two days off on rotation depending on business needs.

· Communication: Regular interactions via calls, emails, and chat are integral to the role.

· Annual Leave: During the first 2 1/2 months, which include the training period, we do not encourage leave of absence during this period. But once in production, you can request for leave pending for approval and allocation.

Employment Status: This is a full-time position, and candidates must avoid conflicts of interest. False declarations or concealed information may lead to disciplinary action upon becoming an Amazon employee.

· 培训：前2.5个月为在岗培训阶段，接着是3个月的生产阶段，仍然采用混合模式（在家工作2天，现场工作3天），具体取决于您的表现。

· 班次：这个角色涉及轮班排班制，工作时间为5天工作周，轮换休息两天，具体安排根据业务需求而定。

· 沟通：通过电话、电子邮件和聊天的定期交流对于这个角色至关重要。

· 年假：在前2.5个月，包括培训期间，我们不鼓励请假。但进入生产阶段后，您可以申请假期，待批准并分配。

雇佣状态：这是一个全职职位，候选人必须避免利益冲突。如果在成为亚马逊员工后发现虚假声明或隐瞒信息，可能会受到纪律处分。

Position: Sales Representative

Schedule: PST

• Handle inbound and/or outbound calls to offer and educate the customers on the benefits of the products and/or services of the client to promote sales
• Develop new business opportunities through proactive efforts and research
• Utilize sales techniques to identify customer needs and present appropriate solutions
• Analyze market trends and competitor activities to identify potential business opportunities.
• Negotiate contracts and close deals effectively.
• Cold call prospects to sell the products and services of the client
• Provide information about product’s features, prices etc. and present their benefits
• Email clients to answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed
• Maintain a well-developed pipeline of prospects
• Develop strong, ongoing relationships with prospects and customers
• Collaborate with the sales team to achieve sales targets
• Upsells customers to larger products, more extensive packages, or higher priced services
• Keep detailed record of call logs and enter data accurately and consistently into the company's database
• Must be able to track conversations and follow up with customers in a timely manner.
• Generate and source out leads through various channels
• Other ad hoc tasks that would be assigned

• Respond to customer inquiries via phone, email, or chat, ensuring timely resolution of issues.
• Provide accurate information about products and services, handling complaints, and facilitating positive customer experiences.
• Maintain a thorough understanding of company policies and operations for high-quality service.
• Record customer interactions and feedback to improve service delivery in our fast-paced staffing solutions within the BPO & Call Center industry.
• Collaborate with team members to achieve targets and represent the company's dedication to client-centric support.

SDR job description

SUPERSTARS ONLY $10K to $20K Don’t even apply unless you are an overachiever and can prove it. Come build an empire within our progressive company. We are in the Information Technology / Security industry, but we don’t hire backgrounds. We hire top producers. If you’re average, you can earn $20K with us. If you are a star, you can earn $40K plus. Young or old, if you have the stuff, we’ll know. 

Cloud Cover is one of the nation's fastest-growing IT & Cyber Security integrators in the United States. We are a one-stop-shop for turn-key Wired & Wireless Networking, Physical Security, Cybersecurity and Cloud solutions for businesses looking to scale intelligently. Our professional services include: consultation, architecture & design, procurement, installation, and configuration of all infrastructure.

With our headquarters in California, Cloud Cover provides network and security services to companies throughout North America. Our mission is to become the #1 partner for companies looking for a modern, cloud-based integrator in the United States.

We hire young proactive people with a positive mindset fluently speaking English who are looking for a place to start or continue their sales career, have a passion for winning, and want to make 6 figures of income!

As a Sales Development Representative at Cloud Cover, you will have a significant impact on the growth of our business through new customer acquisition, interaction with senior management, and providing input on the sales process and services at Cloud Cover.

Responsibilities:

• Call and email potential customers to find a person in charge of IT / Security, and set up discovery calls with Account Executives.
• Respond to the emails and inquiries from qualified leads regarding Cloud Cover’s solutions & services.
• Create an outstanding first impression on our prospects and customers by providing them with a world-class customer experience.
• Partner with our experienced Account Executives to help fill their pipeline and develop your skills.
• Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in our portfolio of products and services.
• Meet daily, weekly and monthly quotas of added contacts, made calls, sent emails, and scheduled discovery calls and meetings.

Working at Cloud Cover:

• Intensive online training, teamwork, and support.
• Solid base salary plus bonuses from closed deals.
• Uncapped bonus structure.
• Fast Promotion and Growth Track!

• Identify and secure new business opportunities to expand market presence.
• Maintain strong relationships with existing clients to ensure customer satisfaction.
• Deliver presentations and demonstrations showcasing our ICT solutions to potential customers.
• Meet or exceed sales targets while representing Bizolve B.V.'s core values and mission.
• Collaborate with the marketing team to develop strategies and materials for effective outreach.