Job Type: Full-time

Location: Remote (Work from Home)

Company Overview:

We are seeking a highly skilled and experienced Call Center Sales Manager to join our team. This role requires strong leadership skills, excellent communication, and the ability to thrive in a fast-paced, results-oriented environment. If you have a proven track record in sales and management, and can deliver exceptional service with a clear American accent, we want to hear from you!

Key Responsibilities:

• Manage and lead a team of sales agents in a call center environment.
• Drive sales performance through effective coaching and mentorship.
• Handle customer inquiries and ensure high satisfaction levels.
• Implement strategies to meet and exceed sales targets.
• Conduct regular performance evaluations and provide constructive feedback.
• Monitor and analyze sales metrics to identify areas of improvement.
• Maintain a positive and professional work culture.

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

We are seeking a skilled Android Developer to assist in converting our existing Expo React Native applications into native Android applications. The ideal candidate will have experience with various ad monetization platforms, including AdMob, Facebook, Unity Ads, AppLovin, and Vungle, as well as a strong understanding of Web3 and blockchain programming. Familiarity with Firebase for managing sign-up and sign-in processes is also essential.

Key Responsibilities

• App Conversion: Convert existing Expo React Native applications into fully functional native Android applications, ensuring that functionality and performance are maintained.
• Reskinning: Modify and reskin applications to meet new branding requirements or design specifications while maintaining the core functionality of the app.
• Ad Integration: Implement and manage ad monetization strategies using platforms such as:
• AdMob
• Facebook Audience Network
• Unity Ads
• AppLovin
• Vungle
• Etc.
• Web3 and Blockchain Development: Collaborate on projects that involve blockchain technology and decentralized applications (dApps).
• Firebase Integration: Utilize Firebase to implement and troubleshoot sign-up and sign-in functionalities, ensuring a smooth user authentication experience.
• Collaboration: Work closely with designers, product managers, and other developers to create a seamless user experience.
• Testing and Debugging: Conduct thorough testing and debugging of applications to ensure high-quality performance and user satisfaction. Identify and resolve issues efficiently.
• Documentation: Maintain clear documentation of code and processes for future reference and team collaboration.

We are seeking an experienced SOC Analyst to join our security team. This remote role is open to candidates from India, Nigeria, Bangladesh, and the Philippines. Ideal candidates will have a strong foundation in cybersecurity monitoring, incident response, and a solid understanding of shell access techniques and detection on vulnerable systems.

• Real-Time Monitoring & Threat Detection: Analyze security alerts to detect, investigate, and respond to potential security incidents.
• Vulnerability Assessment: Conduct in-depth analysis of vulnerabilities, focusing on shell access techniques to understand and mitigate risks.
• Incident Reporting: Create comprehensive incident reports with threat analysis, impact assessment, and actionable recommendations.
• Security Best Practices: Stay updated on the latest cybersecurity threats and industry standards to safeguard our systems.
• Cross-Team Collaboration: Work closely with development and infrastructure teams to ensure security controls and prevent vulnerabilities.

• Answer incoming calls and assist customers with inquiries and issues.
• Provide accurate product and service information to clients.
• Document interactions in the call management system.
• Resolve customer complaints efficiently and effectively.
• Maintain a high level of professionalism and empathy.
• Collaborate with team members to enhance customer experience.

Key Responsibilities:

• Provide excellent customer service by assisting clients with inquiries, orders, and product information across multiple communication channels (phone, chat, and email).
• Build and maintain strong relationships with both new and existing customers by offering support and resolving their concerns.
• Ensure daily productivity reports are accurately submitted to your immediate supervisor.

• Serves customers by providing product and service information and resolving product and service problems.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Handle customer questions and service requests.
• Communicate in the language of the customer by avoiding technical terminologies and jargon.
• Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
• Primary skill to handle voice contacts blended with non-voice (chat/email).

Job Highlights:

• With/Without Call Center Experience
• Get Account Incentives, Amazing Benefits and Signing Bonus on Selected Accounts
• HMO and Life Insurance Coverage on Day 1 | Competitive Salary | Work-Life Balance

Go further with Foundever 

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

APPLY NOW AND GET INTERVIEWED VIA ZOOM!

Source of Application: BOSSJOB

Note: Directly send/attach your resume via chat for faster processing.

• Diagnose vehicle malfunctions, conduct repairs, and perform routine maintenance to keep Shacman trucks operating efficiently.
• Utilize industry-leading diagnostics tools to address electrical and mechanical issues.
• Collaborate with our service center team to provide high-quality customer experiences.
• Stay informed about the latest technologies in heavy-duty vehicle repair and service protocols.
• Adhere to all safety regulations and company standards while championing excellence in our state of the art facility.

• Provide timely medical evaluations and treatments for patients as needed.
• Respond to patient inquiries and concerns promptly.
• Collaborate with clinic staff to ensure seamless patient care.
• Maintain accurate and thorough patient records.
• Adhere to all clinic protocols, policies, and regulatory requirements.
• Stay up-to-date with medical best practices and guidelines in integrative and functional medicine care.

• Graduate of BS Nursing is an advantage
• Other graduate of any health allied sciences are welcome to apply
• Experience in Aesthetic Clinics is an advantage
• Will do facials, IV injection and machines treatments to clients
• Will assist in doctor's procedures
• Will sell treatments and products to clients

Job Types: Full-time, Permanent

Salary: Php16,000.00 - Php18,000.00 per month

Benefits:

Paid training

Schedule:

8 hour shift

Day shift

Fixed shift- Monday to Saturday (9am-6pm)

Holidays

Weekends

• Deliver excellent customer service to ensure a high level of customer satisfaction.
• Assess customers' needs and provide detailed assistance and information on product features.
• Welcome customers to the store, answer inquiries, and foster a friendly shopping environment.
• Achieve and exceed departmental sales goals on a weekly, monthly, quarterly, and yearly basis.
• Follow housekeeping standards and ensure assigned areas are well-stocked, neat, and presentable at all times.
• Maintain proper grooming, and display a professional appearance.
• Complete daily item counts and accurate end-of-day reporting.
• Collaborate with team members to ensure smooth store operations and meet sales targets.
• Stay informed about product offerings, promotions, and store policies to assist customers effectively.
• Handle customer complaints and provide solutions to enhance the shopping experience.

Foundever is hiring. Willing to work ONSITE. This is FULLTIME job. Can start ASAP this October and November 2024 class.

Job: Fulltime

Work Set Up: Onsite

This is are the available sites.

• Makati
• Alabang
• Shaw
• Eton QC
• Pasig
• Pioneer Mandaluyong
• Tarlac
• Palawan
• Baguio

More details about salary, accounts, benefits discuss during your interview or onboarding if you get hired.

• Recruitment process
• Harver Assessment
• Initial Interview
• Final Interview
• Ops Validation (optional)
• Job Offer

• Manage large volumes of inbound and outbound calls efficiently.
• Identify customers’ needs and clarify information.
• Build sustainable relationships and engage customers through excellent service.
• Document all call information according to standard operating procedures.
• Meet personal/team qualitative and quantitative targets.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers