We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

For this role, you will be one of our many Customer Service Reps who will assist customers and delivery partners in making ordering Food a breeze.

Your main role is to make the entire food-ordering experience of our customers a positive experience.

• Provide excellent customer service via phone, email, and chat.
• Handle inquiries, complaints, and provide solutions to customers.
• Maintain accurate records of customer interactions.
• Work collaboratively with team members to meet goals.
• Adhere to company policies and procedures.

• Support the HR and Talent Acquisition teams year-round
• Support HR and recruiting processes including onboarding/offboarding and compliance with all documentation across various US states
• Contribute to various HR initiatives, including talent acquisition, employee engagement, and performance management.
• Administer benefits programs and ensure HR policies align with company goals.
• Assist in developing training and development programs to enhance employee skills.
• Provide support in HR projects and collaborate with cross-functional teams.
• Stay updated on HR trends and best practices within the Human Resources & Recruitment industry.

PLEASE READ VERY CAREFULLY BEFORE APPLYING.

THIS IS TEMPORARY WFH (EQUIPMENT PROVIDED) AND APPLICANTS MUST BE RESIDING WITHIN NCR AND NEARBY PROVINCES ONLY.

THIS IS VIRTUAL PROCESS

The Customer Service Representative position interfaces with customers via inbound calls or outbound calls, This position provides customer service support and resolution of routine problems regarding client's product or services.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services

Key Responsibilities:

• Provide excellent customer service by assisting clients with inquiries, orders, and product information across multiple communication channels (phone, chat, and email).
• Build and maintain strong relationships with both new and existing customers by offering support and resolving their concerns.
• Ensure daily productivity reports are accurately submitted to your immediate supervisor.

• Serves customers by providing product and service information and resolving product and service problems.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Handle customer questions and service requests.
• Communicate in the language of the customer by avoiding technical terminologies and jargon.
• Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
• Primary skill to handle voice contacts blended with non-voice (chat/email).

Job Highlights:

• With/Without Call Center Experience
• Get Account Incentives, Amazing Benefits and Signing Bonus on Selected Accounts
• HMO and Life Insurance Coverage on Day 1 | Competitive Salary | Work-Life Balance

Go further with Foundever 

Are you ready to move your career forward? At Foundever, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

APPLY NOW AND GET INTERVIEWED VIA ZOOM!

Source of Application: BOSSJOB

Note: Directly send/attach your resume via chat for faster processing.

Thinking about stepping into a new industry?

Service crew, salesladies, and cashiers, let your customer service expertise open doors to exciting opportunities as a Customer Service Associate!

WHY JOIN OUR TRANSEC TEAM?

• Fresh graduates are welcome to apply
• HMO, life insurance, and incentives
• Represent one of the top leading brands in PH
• Non-toxic account with real work-life balance

JOB OBJECTIVE

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

WHAT YOU WILL DO:

• Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.
• Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.
• Efficiently and effectively identify concerns and provide the necessary solutions where applicable.
• Coordinate with several branches and departments to resolve customer concerns and/or requests.
• Ensure pending concerns are attended to in a timely manner and escalate as needed.⠀

1. Gives direct nursing care. Identifies nursing needs of patients. Plans, gives and evaluates nursing care and admits patient.
2. Assist patient in moving, maintaining proper alignment of patient’s body and utilizing good body mechanics.
3. Observes signs and symptoms, institutes remedial action when appropriate and records these in her chart
4. Reports observation to the physician. Observes and responds to patients’ emotional spiritual needs. Acts as liaison between patient and hospital personnel.
5. Interprets to the patient and his family their roles in promoting successful therapy and rehabilitation.
6. Carries out doctor’s legal orders. Assist Physicians when examining the patients.
7. Administers and charts medications and patients’ reaction to medications.
8. Instructs patients and families. See to it that equipment receives proper care and maintenance. Discharge patients. Performs post-mortem care.
9. Teaches and directs nonprofessional nursing personnel. Acts as a charge nurse / medication nurse when so delegated. Receives and endorse ward equipment and supplies
10. Interprets hospital policies and procedure. Gives health teachings. Maintains good relationships with other hospital personnel..

• Provide timely medical evaluations and treatments for patients as needed.
• Respond to patient inquiries and concerns promptly.
• Collaborate with clinic staff to ensure seamless patient care.
• Maintain accurate and thorough patient records.
• Adhere to all clinic protocols, policies, and regulatory requirements.
• Stay up-to-date with medical best practices and guidelines in integrative and functional medicine care.

• Deliver excellent customer service to ensure a high level of customer satisfaction.
• Assess customers' needs and provide detailed assistance and information on product features.
• Welcome customers to the store, answer inquiries, and foster a friendly shopping environment.
• Achieve and exceed departmental sales goals on a weekly, monthly, quarterly, and yearly basis.
• Follow housekeeping standards and ensure assigned areas are well-stocked, neat, and presentable at all times.
• Maintain proper grooming, and display a professional appearance.
• Complete daily item counts and accurate end-of-day reporting.
• Collaborate with team members to ensure smooth store operations and meet sales targets.
• Stay informed about product offerings, promotions, and store policies to assist customers effectively.
• Handle customer complaints and provide solutions to enhance the shopping experience.

Provide training to both new and existing employees to equip them for their core responsibilities, while also setting a standard by fostering a supportive atmosphere conducive to maximizing trainers' effectiveness in aligning with company and client expectations.

• Provide clear and professional answers to various questions regarding Travel inquiries.
• Meet all productivity and quality requirements and guidelines.
• Model and work by the company's core values; and
• Achieve and maintain required metrics and goals.

• Answer incoming calls and respond to customer inquiries.
• Provide product and service information to customers.
• Resolve customer complaints and issues efficiently.
• Document all interactions in the CRM system.
• Maintain a positive attitude and deliver exceptional customer service.
• Work in a fast-paced environment as part of a team.