• responsible for communicating with clients through phone calls and messages
• responsible for answering comments and questions from the company social media account
• able to make 3 successful client bookings and per day
• average of 2 arrival per day
• explanaing treatment promos and voucher of the company to ensure booking schedule

Job Title: Customer Care Representative

Job Summary:

Provide exceptional customer service, resolving inquiries, and addressing concerns via phone, email, chat, or in-person. Ensure customer satisfaction, loyalty, and retention.

Key Responsibilities:

Customer Interaction:

1. Respond to customer inquiries promptly and professionally.
2. Resolve issues efficiently, escalating complex problems to supervisors.
3. Provide accurate product/service information.
4. Offer personalized solutions, recommendations, and alternatives.

Communication:

1. Maintain clear, concise, and friendly communication.
2. Active listening, empathy, and conflict resolution.
3. Clarify customer concerns, asking relevant questions.

Problem-Solving:

1. Troubleshoot and resolve customer complaints.
2. Collaborate with internal teams (e.g., sales, technical) for resolution.
3. Propose solutions, implementing corrective actions.

Documentation:

1. Accurately log customer interactions in CRM/database.
2. Update customer records, ensuring data integrity.
3. Maintain records of resolutions, feedback, and suggestions.

Quality Assurance:

1. Adhere to quality standards, procedures, and policies.
2. Participate in quality improvement initiatives.
3. Identify areas for process enhancements.

• Greet customers as they enter
• Give customers drink menus and answer their questions regarding ingredients
• Take orders while paying attention to details (e.g. preferences of coffee blend, dairy and sugar ratios)
• Prepare beverages following recipes
• Serve beverages and prepared food, like cookies, pastries and muffins
• Receive and process payments (cash and credit cards)
• Keep the bar area clean
• Maintain stock of clean mugs and plates
• Check if brewing equipment operates properly and report any maintenance needs
• Comply with health and safety regulations
• Communicate customer feedback to managers and recommend new menu items

The Office Staff provides administrative and clerical support to ensure the smooth operation of the office. Responsibilities include managing phone calls, scheduling appointments, organizing documents, assisting with data entry, and helping with day-to-day office tasks.

We are thrilled to announce that CICICO is expanding, and we’re looking for passionate, innovative, and driven individuals to join our team! If you’re ready to take the next step in your career, this is your chance!

We’d love to see your qualifications!

We also welcome onsite applications! Feel free to visit us at 20 J.P. Rizal Street, Arty Subdivision, Karuhatan, Valenzuela City.

Apply now!

• Assist customers with product inquiries and purchases.
• Process sales transactions accurately.
• Maintain store cleanliness and organization.
• Monitor inventory levels and assist with restocking.

The Massage Therapist provides therapeutic massage services to clients, helping to alleviate pain, reduce stress, and improve overall well-being. They assess client needs, perform various massage techniques, and maintain a clean, safe, and comfortable environment.

We are looking for a dedicated sales associate to join our sales team. The sales associate's responsibilities include attracting new customers and improving profits, assisting with product launches and events, improving knowledge of the product range, answering questions, and addressing customer concerns. You should be able to multitask and deliver excellent customer service in a fast-paced environment.

To be successful as a sales associate, you should be passionate about the products and have the ability to inspire others as well. Outstanding sales associate are able to make genuine connections with customers and tailor their presentations to different audiences.

• Provide personalized beauty consultations and product recommendations to clients.
• Stay updated on the latest beauty trends and product launches in the industry.
• Assist clients in selecting products based on their individual needs and preferences.
• Maintain a welcoming and organized sales environment.
• Collaborate with team members to achieve sales goals and enhance customer satisfaction.

The Beauty Consultant will represent Revlon products and provide exceptional customer service to promote and sell beauty products in-store.

Responsibilities include:

• Assisting customers in selecting beauty products based on their needs and preferences.
• Demonstrating proper use of Revlon products, including makeup and skincare items.
• Maintaining knowledge of current beauty trends and product details.
• Achieving sales targets and promoting ongoing promotions or discounts.
• Ensuring that the display area is clean, organized, and visually appealing.
• Building and maintaining strong customer relationships.

Pili Ani is a leading provider of high-quality beauty products and services, committed to helping our customers look and feel their best. We are looking for a passionate and knowledgeable Beauty Advisor/Consultant to join our team and offer expert advice on skincare, makeup, and personal grooming.

• Maintain up-to-date knowledge of beauty trends, products, and techniques.
• Create a welcoming environment for clients, enhancing their shopping experience.
• Achieve sales targets while ensuring high customer satisfaction.
• Keep the store organized and aesthetically pleasing.

As a Beauty Consultant, you will be responsible for delivering exceptional customer service and expertise in beauty products. Your role is to primarily assists the clients in achieving their beauty goals by providing outstanding recommendation and product demonstration.

• Analyze consumer preferences, purchasing habits, and market demand for beauty products.
• Stay updated on local and international competitors in the beauty industry.
• Collect and analyze sales data, customer feedback, and product performance metrics.

Product Performance Monitoring:

• Track the performance of the company’s beauty and skincare products in the market.
• Identify underperforming products and recommend strategies for improvement.
• Collaboration and Strategy Development:
• Recommend pricing strategies and promotional plans based on market analysis.

Consumer Engagement:

• Conduct surveys, focus groups, or interviews to gather customer feedback.

L.A. Lifestyle Venture Inc. is looking for a passionate and confident Beauty Analyst to join our team at SM Makati. As a Beauty Analyst, you will provide expert advice to customers, assist them in selecting beauty products, and ensure an outstanding shopping experience. This role requires excellent customer service skills, a pleasing personality, and a willingness to learn and grow within the beauty industry.