Workforce Management Specialist 2

₱15-25K[Monthly]
On-site - Negros OrientalFull-time<1 Yr ExpEdu not required
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Job Description

Customer ServiceSchedulingCall CentreBack Office SupportPeople SkillsTechnical SkillsTeam PlayerProblem Solving

Description

Peak Outsourcing is a leading BPO and Call Center company, dedicated to delivering exceptional customer service solutions. We are seeking a proactive Scheduler to manage and optimize our workforce.
  • Coordinate and assign schedules for agents to meet client demands.
  • Monitor attendance and adjust schedules based on operational needs.
  • Communicate with team leaders to ensure optimal coverage.
  • Analyze data to improve scheduling efficiency.
  • Support management in forecasting future staffing needs.

Requirement

  • Educational Qualifications: Edu not required; relevant experience preferred.
  • Experience Level: Less than 1 year experience in a related field.
  • Skills and Competencies: Customer Service, Scheduling, Call Centre, Back Office Support, People Skills, Technical Skills, Team Player, Problem Solving.
  • Responsibilities and Duties: Monitor call quality, report findings, and provide feedback.
  • Working Conditions: Office environment, possible remote work.
  • Qualities and Traits: Detail-oriented, passionate about quality improvement, and strong communication skills.

Jomar Dela Torre

Sourcing OfficerPeak Outsourcing

Active today

Working Location

2F/3, Jose Building. Dumaguete South Road, Calindagan, Dumaguete, Negros Oriental, Philippines

Posted on 07 November 2024

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Peak Outsourcing

Unfinanced / Angel

501-1000 Employees

BPO & Call Center

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