Job Description
Description :
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Customer Service Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? You’ll work to resolve the customer’s issues before escalating to the next level. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Requirement :
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Some upselling of products or services to existing customers may be required
What You Bring to the Role
- 1 year of BPO customer service experience, if you’ve completed Senior High School or 2 years in college
- 2 years BPO customer service experience if you’ve completed High School
- Recognize, apply and explain your product or service knowledge
- Computer experience
What You Can Expect
- Get Php 20,000* Retention Bonus (*terms & conditions apply)
- A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Benefits
Working Location
eBloc 2 Tower, eBloc 2 Tower. eBloc 2 Tower, W Geonzon St, Cebu City, 6000 Cebu, Philippines