Performance Bonus

Telecommunication Allowance

Meal Allowance

Transport Allowance

Other Allowances

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers. We have 30,000 customer experience specialists spread out at 70 contact centers across 28 countries, delivering services in 33 languages (including Filipino) to over 350 international brands in various industry verticals. Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations. What Life at Transcom is like?&nbsp;Transcom is a firm believer in putting people first. We have cultivated a culture of focusing on and caring for our employees, ensuring that they are provided with rewards, privileges, and amenities that are relevant, valuable, and easily available.&nbsp;We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us. Our VisionMaking life simpler by creating smarter people experiences Our MissionWe are the voice of our clients– A global service partner who combines passionate human talent with intelligent technology to create smarter people experiences Our Value PropositionPassionate about creating smarter people experiences every day.

Transcom Worldwide Philippines, Inc.

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative to join our team in our Pasig locations. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. Join us and enjoy these amazing benefits plus receive Php 30,000 Signing Bonus!<ul><li>Day 1 HMO</li><li>Meal &amp; Transportation Allowance</li><li>Rice Subsidy</li><li>Clothing Allowance</li><li>24/7 Teleconsult</li><li>Free Psychologist Consultation</li><li>In-house &amp; Online Pharmacy</li><li>Scholarship Program</li><li>Retirement Fund</li><li>Free Meal &amp; Medicine (through Transcom’s Tap Card Rewards)</li><li>Loyalty Incentives</li><li>Accidental &amp; Life Insurance</li><li>Free Shuttle Service</li></ul> Description of Role and Objectives:<ul><li>&nbsp;CSR should perform assigned customer service, telemarketing, and Back office duties the best way to meet company objectives in all areas of employee, client, and shareholder satisfaction.</li></ul> Responsibilities:<ul><li>&nbsp;CSR’s main task is to offer full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/email. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service should be of highest quality - accurate, polite, and competent.</li><li>CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The BO tasks should be made on first opportunity, precisely, without mistakes.</li><li>Additional responsibilities may be added as the needs of the business change and expand:</li></ul> People<ul><li>Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s. Listen, ask questions, and enthusiastically implement the tools given to improve the quality of your work.</li><li>Help to keep motivation high by being supportive to your colleagues</li><li>Take full responsibility and the required action for assigned tasks.</li></ul> Performance<ul><li>Understand, meet, and exceed targets set by your TL for different clients/projects.</li><li>Propose motivational activities.</li><li>Propose ideas for continuous improvement.</li><li>Meet or exceed all attendance minimums.</li><li>Adhere to all scheduled breaks and lunches (i.e. meet established schedule adherence/compliance minimums)</li><li>Zero justified complaints</li><li>To complete self-training through the use of the Intranet</li></ul> Quality<ul><li>Have a clear understanding of quality expectations for the different clients and projects.</li><li>Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM and other CSR’s</li></ul> Process integrity<ul><li>Be actively involved in problem solving and propose improvements to processes.</li><li>Implement and respect TranscomWW standard practices.</li></ul> Culture<ul><li>Promote TransVision objectives.</li><li>Conduct yourself in a manner consistent with the values of the organization.</li><li>Make Transcom an enjoyable place to work.</li></ul>

Technical Support Representatives (TSR) with Php 30K Signing Bonus

Recruiter

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