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Converge ICT Solutions Inc. logo

Technical Support Associate - Pasig City

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Experience icon3 - 5 years
Education iconDiploma
Job type iconFull-time

Technical Support Associate - Pasig City

Log into view salary
Location iconpasigExperience icon3 - 5 years
Education iconDiplomaJob type iconFull-time
Posted on 18 September 2021

Job Description

Posted on 19 June 2021

JOB DESCRIPTION


GROW THE BUSINESS


  • Deployment of all IT Tools and ensure that all software, business applications and access are provided on time
  • Ensure all internal troubleshooting guidelines/ processes are followed and all administration work related resolutions provided are accurately completed
  • Ensure 100% adherence to Security, Regulatory, Compliance and Audit Standards


DELIGHT OUR CUSTOMERS


  • Achieve outstanding customer feedback by ensuring all their issues and request are resolved on time


OPERATIONAL EXCELLENCE


  • Optimize IT Technical Support processes and practices that will improve turnaround time in resolving and request raised by the users
  • Ensures that all the solutions provided adheres to the company wide standard design and configuration


BUILD AND ENGAGE CORPORATE CULTURE



  • Achieve the targets eNPS by participating on daily and weekly cadence
  • Achieve at least 1hr study time to learn new technical skill per week


Requirements

PURPOSE


The role will be responsible to keep technologies that organizations rely on to do business up-to-date and running smoothly.

Provide troubleshooting services to end-users who needs assistance with their computer hardware or software.


QUALIFICATIONS



  • With Bachelor’s degree in Information Systems, Computer Science or equivalent
  • With at least 2-3 years of relevant experience in a help desk environment supporting desktop, wide area network and local area network equipment
  • Proficient in using Microsoft Word, Excel, PowerPoint and MS Outlook or Google Suite.
  • Experience in Working large-scale implementations
  • With good verbal and written communication skills


Skills / Software

TroubleshootingInternetTelecommunicationsHardware EngineeringSystem DesignIntegration TestingManual Testing

Working Location

Pasig, Philippines

Job Description

minus

JOB DESCRIPTION


GROW THE BUSINESS


  • Deployment of all IT Tools and ensure that all software, business applications and access are provided on time
  • Ensure all internal troubleshooting guidelines/ processes are followed and all administration work related resolutions provided are accurately completed
  • Ensure 100% adherence to Security, Regulatory, Compliance and Audit Standards


DELIGHT OUR CUSTOMERS


  • Achieve outstanding customer feedback by ensuring all their issues and request are resolved on time


OPERATIONAL EXCELLENCE


  • Optimize IT Technical Support processes and practices that will improve turnaround time in resolving and request raised by the users
  • Ensures that all the solutions provided adheres to the company wide standard design and configuration


BUILD AND ENGAGE CORPORATE CULTURE



  • Achieve the targets eNPS by participating on daily and weekly cadence
  • Achieve at least 1hr study time to learn new technical skill per week


Job Requirements

Plus

PURPOSE


The role will be responsible to keep technologies that organizations rely on to do business up-to-date and running smoothly.

Provide troubleshooting services to end-users who needs assistance with their computer hardware or software.


QUALIFICATIONS



  • With Bachelor’s degree in Information Systems, Computer Science or equivalent
  • With at least 2-3 years of relevant experience in a help desk environment supporting desktop, wide area network and local area network equipment
  • Proficient in using Microsoft Word, Excel, PowerPoint and MS Outlook or Google Suite.
  • Experience in Working large-scale implementations
  • With good verbal and written communication skills


Skills / Software

Plus
TroubleshootingInternetTelecommunicationsHardware EngineeringSystem DesignIntegration TestingManual Testing

Working Location

Plus
Pasig, Philippines

About the company

Converge ICT is the fastest growing fiber internet and other digital consumer-centric services provider in the country today. The premium products and services we offer run through the first pure end-to-end fiber internet network in the country. "Our commitment is to provide pure end-to-end fiber internet connection – from our network facilities to your home. Ensuring no loss in data transmission...

IndustriesInformation Technology
Employees101 - 499

Recruiter

Luigi Lalu  
6% response rate, respond within 2 weeksLast active 02/08/2021
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