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Optum, a UnitedHealth Group company logo

Supervisor Customer Service - Cebu City, Cebu

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Experience icon1 - 3 years
Education iconDiploma
Job type iconFull-time

Supervisor Customer Service - Cebu City, Cebu

Log into view salary
Location iconcebu-cityExperience icon1 - 3 years
Education iconDiplomaJob type iconFull-time
Posted on 30 November 2021

Job Description

Posted on 09 November 2021

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic and each day presents a new set of challenges. And that's where companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses, is taking the lead. We see those challenges as opportunities but we can't do it alone. You'll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.


Primary Responsibilities:

  • Coordinate and supervise daily/weekly/monthly activities of a team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so


This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

Requirements

Required Qualifications:

  • Education level of at least high school diploma or GED or equivalent years of work experience
  • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
  • 1+ years of supervisory/leadership experience
  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product


Preferred Qualifications:

  • 2+ years customer service experience

UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.(sm)


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.


Job Keywords: Supervisor Customer Service, Customer Service, Cebu City, Cebu

Skills / Software

OperationsEnglish languageLeadershipCustomer ServiceServicesRetailSchedulingProblem SolvingSales and MarketingTeam Player

Working Location

Cebu City, Philippines

Job Description

minus

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic and each day presents a new set of challenges. And that's where companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses, is taking the lead. We see those challenges as opportunities but we can't do it alone. You'll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.


Primary Responsibilities:

  • Coordinate and supervise daily/weekly/monthly activities of a team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so


This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.

Job Requirements

Plus

Required Qualifications:

  • Education level of at least high school diploma or GED or equivalent years of work experience
  • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
  • 1+ years of supervisory/leadership experience
  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product


Preferred Qualifications:

  • 2+ years customer service experience

UnitedHealth Group is a team of more than 260,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.(sm)


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


Optum is a drug-free workplace. © 2021 Optum Global Solutions (Philippines) Inc. All rights reserved.


Job Keywords: Supervisor Customer Service, Customer Service, Cebu City, Cebu

Skills / Software

Plus
OperationsEnglish languageLeadershipCustomer ServiceServicesRetailSchedulingProblem SolvingSales and MarketingTeam Player

Working Location

Plus
Cebu City, Philippines

About the company

Company Profile:   Optum, part of UnitedHealth Group family of businesses, is a health services and innovation company dedicated to helping people live healthier lives and helping make the health system work better for everyone. With over 165,000 people collaborating worldwide, we’re working to improve the delivery, quality and efficiency of health care.   In the Philippines, we have offices in Al...

IndustriesHealthcare
Employees> 1000

Recruiter

Rebecca Deliso  
82% response rate, respond in more than a monthLast active a day ago
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