We are seeking an experienced and dedicated Service Manager to oversee our service operations and ensure the highest level of customer satisfaction. The ideal candidate will have strong leadership skills, a commitment to excellence, and a proven track record in service management.
Key Responsibilities:
• Manage and lead service teams, providing guidance and support to ensure high performance.
• Ensure excellent customer service by addressing client needs, resolving issues, and fostering positive relationships.
• Oversee day-to-day service operations, ensuring efficiency and adherence to company standards and policies.
• Analyze service metrics and performance data to identify areas for improvement and implement strategies to enhance service delivery.
• Train and develop team members to enhance their skills and ensure they are up-to-date with best practices and company procedures.
• Assist in managing the service budget, monitoring expenses, and identifying cost-saving opportunities.
• Identify and implement process improvements to enhance service efficiency and effectiveness.
• Work closely with other departments (e.g., sales, marketing) to align service offerings with business goals.
• Prepare and present regular reports on service performance, customer feedback, and team achievements to senior management.
• Bachelor’s degree in Mechanical Engineering
• At least 3-5 years’ experience in service management or a related role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in google tools like google sheets, etc.
• Customer-focused mindset with problem-solving skills.
• Ability to work under pressure and meet deadlines.
Jocelyn Mayola
AirconEx Philippines Inc.HR Officer
Active today
Lot 11-A, 61 Eusebio Ave, 61 Eusebio Ave, Pasig, Metro Manila, Philippines
Posted on 23 October 2024
Mechanical Engineer
Steel Centre Philippines, Inc.
On-site - Pasig1-3 Yrs ExpBachelorFull-time
₱20-25K[Monthly]
Marlot LadoHR Supervisor
Mechanical Engineer
Preserv Building Maintenance Services Corporation
On-site - Quezon City1-3 Yrs ExpBachelorFull-time
₱20-25K[Monthly]
Marilyn PenamoraHR Department Head
Plant Engineer - Mechanical
Commonwealth Foods, Inc.
On-site - Mandaluyong1-3 Yrs ExpBachelorFull-time
₱15-25K[Monthly]
Jhem AnionHR Officer
Mechanical Engineer
Unitan Construction and Development Corporation
On-site - Valenzuela1-3 Yrs ExpBachelorFull-time
₱25-30K[Monthly]
HR UnitanRecruiter
Product Engineer
GOMECO Group of Companies
On-site - Valenzuela<1 Yr ExpBachelorFull-time
₱15-20K[Monthly]
Eric John VisdaHR Manager
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately