Hiring Service Desk Agent | Salary ₱15000 - ₱20000 | Bossjob
Converge ICT Solutions Inc.

Service Desk Agent

15,000 - ₱20,000

xp_lvl1 - 3 years
educationNot required
jobTypeFull-time
Service Desk Agent15,000 - ₱20,000
locationPasigworkExperience1 - 3 years
educationNot requiredjobTypeFull-time
Posted on 12 February 2020

Job Description

Posted on 12 February 2020

Purpose:

- Attend to simple concerns of Residential and SME customers received thru inbound/outbound telephone calls, SMS, email and chat in accordance with standard operating procedure.


- Analyze customer issues and concerns and provide accurate solution/s.


AREAS OF RESPONSIBILITY


• Attend to inbound/outbound telephone calls, email and chat in accordance with standard operating procedure

• Investigate, manage customer expectations to maintain customer satisfaction.

• Meet and exceed personal/team KPIs 

• Record all data from calls according to the company's standards



Requirements

Education: Minimum Educational Qualifications for this position

Preferably with bachelor's degree or at least 2 years College graduate (IT/Computer course).


Relevant Experience:

Entry Level. Can perform basic Computer and Network Troubleshooting


Business Understanding:

Manage a large group of agents and ensure achievement of set targets


Skills / Software

Basic Network and Computer Troubleshooting• Must be able to do computer multitaskingMust be highly proficient in working with Windows • Must be able to type at least 30 wpm• Average verbal and written communication skills

Working Location

Reliance IT Center, #99 E. Rodriguez St. Brgy. Ugong Pasig CityPasig

Job Description

minus

Purpose:

- Attend to simple concerns of Residential and SME customers received thru inbound/outbound telephone calls, SMS, email and chat in accordance with standard operating procedure.


- Analyze customer issues and concerns and provide accurate solution/s.


AREAS OF RESPONSIBILITY


• Attend to inbound/outbound telephone calls, email and chat in accordance with standard operating procedure

• Investigate, manage customer expectations to maintain customer satisfaction.

• Meet and exceed personal/team KPIs 

• Record all data from calls according to the company's standards



Job Requirements

plus

Education: Minimum Educational Qualifications for this position

Preferably with bachelor's degree or at least 2 years College graduate (IT/Computer course).


Relevant Experience:

Entry Level. Can perform basic Computer and Network Troubleshooting


Business Understanding:

Manage a large group of agents and ensure achievement of set targets


Skills / Software

plus
Basic Network and Computer Troubleshooting• Must be able to do computer multitaskingMust be highly proficient in working with Windows • Must be able to type at least 30 wpm• Average verbal and written communication skills

Working Location

plus
Reliance IT Center, #99 E. Rodriguez St. Brgy. Ugong Pasig CityPasig

About the company

Converge ICT is the fastest growing fiber internet and other digital consumer-centric services provider in the country today. The premium products and services we offer run through the first pure end-to-end fiber internet network in the country. "Our commitment is to provide pure end-to-end fiber internet connection – from our network facilities to your home. Ensuring no loss in data transmission...

IndustriesInformation Technology
Employees0 - 50

Recruiter

Avatar
RecruiterPaul Jerome Reyes  
34% response rate, respond within 2 weeksLast active 12/03/2020
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