Hiring Service Desk | Salary ₱10000 - ₱15000 | Bossjob
Collabera Technologies Private Limited

Service Desk

₱10,000 - ₱15,000

xp_lvl1 - 3 years
educationDiploma
jobTypeFull-time
Service Desk₱10,000 - ₱15,000
locationCebu CityworkExperience1 - 3 years
educationDiplomajobTypeFull-time
Posted on 14 August 2019

Job Description

Posted on 14 August 2019

·        Processes and resolves customers system incidents and requests using technical and service knowledge

·        Assumes initial ownership of the coordination, investigation and documentation of requests and system incidents

·        Performs initial level diagnosis of problems and incidents and resolving them when appropriate

·        Interprets problems or errors at a basic level and evaluating the risk of events and escalating appropriately to protect client services

·        Ensures proper documentation for all problems, incidents and requests

·        Follows up on actions and resolution of incidents to ensure customer satisfaction

Requirements

-Completed at least 2 years in college

-Must have at least 6 months Customer Service Representative/Technical Support/Service Desk/Remote Desktop Support

-Excellent communication skills

-Amenable to work in Cebu

-Willing to work in shifting schedule

Skills / Software

Call Center

Working Location

Unit 305, 3rd floor Cebu Holdings Center, Cardinal Rosales Avenue, Cebu City

Job Description

minus

·        Processes and resolves customers system incidents and requests using technical and service knowledge

·        Assumes initial ownership of the coordination, investigation and documentation of requests and system incidents

·        Performs initial level diagnosis of problems and incidents and resolving them when appropriate

·        Interprets problems or errors at a basic level and evaluating the risk of events and escalating appropriately to protect client services

·        Ensures proper documentation for all problems, incidents and requests

·        Follows up on actions and resolution of incidents to ensure customer satisfaction

Job Requirements

plus

-Completed at least 2 years in college

-Must have at least 6 months Customer Service Representative/Technical Support/Service Desk/Remote Desktop Support

-Excellent communication skills

-Amenable to work in Cebu

-Willing to work in shifting schedule

Skills / Software

plus
Call Center

Working Location

plus
Unit 305, 3rd floor Cebu Holdings Center, Cardinal Rosales Avenue, Cebu City

About the company

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a $550 million IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to succeed in an increasingly competitive marketplace.With over 15,000 IT p...

IndustriesHuman Resources
Employees> 1000

Recruiter

Avatar
RecruiterJhancel Pangabitan  
39% response rate, respond within 2 weeksLast active 23/01/2020
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