Hiring Senior Technical Support Representative | Salary Confidential | Bossjob
Creedon Technologies PH

Senior Technical Support Representative

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xp_lvl3 - 5 years
educationBachelor
jobTypeFull-time
Senior Technical Support RepresentativeLog into view salary
locationPasigworkExperience3 - 5 years
educationBachelorjobTypeFull-time
Posted on 16 January 2020

Job Description

Posted on 16 January 2020

  • Provide world class Technical Support and Customer Care to US and EU-based customers via call, email and chat support channels
  • Comply with Company Guidelines
  • Other Tasks will be assigned based on Career Path and Progression

Requirements

  • Experience in Zendesk and/or Five9 and/or Intercom preferred
  • Knowledge and Experience in Cloud-Based System would be an advantage
  • Fluent in spoken and written English with excellent communication skills
  • Soft Skills; Active Listening, Empathy, Call Courtesy, and Proper Phone Etiquette
  • Hard Skills: Managing AHT, First Call Resolution, Escalations, and Utilization of Tools.
  • Exemplary Attendance and Punctuality
  • Expected to work shifting schedules during 24/7 operations for peak season which is last quarter of the year
  • Willingness to work overtime as requested.
  • USA business hours: 9pm to 6am / 10pm - 7am


Working Location

18TH FLOOR WYNSUM CORPORATE PLAZA, ORTIGAS CENTERPasig

Job Description

minus
  • Provide world class Technical Support and Customer Care to US and EU-based customers via call, email and chat support channels
  • Comply with Company Guidelines
  • Other Tasks will be assigned based on Career Path and Progression

Job Requirements

plus
  • Experience in Zendesk and/or Five9 and/or Intercom preferred
  • Knowledge and Experience in Cloud-Based System would be an advantage
  • Fluent in spoken and written English with excellent communication skills
  • Soft Skills; Active Listening, Empathy, Call Courtesy, and Proper Phone Etiquette
  • Hard Skills: Managing AHT, First Call Resolution, Escalations, and Utilization of Tools.
  • Exemplary Attendance and Punctuality
  • Expected to work shifting schedules during 24/7 operations for peak season which is last quarter of the year
  • Willingness to work overtime as requested.
  • USA business hours: 9pm to 6am / 10pm - 7am


Working Location

plus
18TH FLOOR WYNSUM CORPORATE PLAZA, ORTIGAS CENTERPasig

About the company

Overview It's as simple as Snap, Share, Display. Nixplay pioneers a revolution in the digital photo sphere through our next-generation WiFi Digital Photo Frames that keeps families closer. With our Nixplay Mobile App and intuitive Web App, you can now manage, view and share your photos anytime, anywhere.  Our dedicated team of engineers and designers are focused on developing breakthrough soluti...

IndustriesInformation Technology
Employees51 - 100

Recruiter

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RecruiterRoger Michael Abada  badge
49% response rate, respond within a weekLast active 07/05/2020
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