The Senior Account Executive is primarily responsible in managing and growing relationships with most of the company’s important clients. This role focuses on building strategic partnerships, consistent growth and long term development.

Accountabilities and Responsibilities:

1. Sales and Target Achievement

• Drive sales strategies
• Achieve assigned sales targets
• Increase frequency and average order value of top clients
• Create sales pipeline for top accounts
• Engage into long term contracts with top accounts
• Submit proposals and offers to keep existing clients and develop new ones
• Engage top customers in MOA’s to establish lock in commitment and pricing deals

2. Client Retention and Satisfaction

• Maintain high retention rate of top accounts
• Negotiate contracts and terms
• Ensure client satisfaction through execution of loyalty and rebate programs
• Conduct regular client visits to address needs and requirements of clients
• Coordinate regularly regarding product and price updates
• Execute loyalty and rebate programs
• Facilitate periodic business reviews with top accounts

3. Account Management

• Coordinate with internal resources to support accounts’ needs
• Manage customers on all prices and product updates
• Identify key decision makers and establish good rapport to build long term relationship
• Serve as the primary point of contact of valued clients
• Establish and build relationships
• Understand business plans and goals for more sales opportunities
• Process clients’ needs to ensure complete and timely delivery
• Conduct regular client visits to address needs and requirements of clients
• Maintain constant communication (text, email, Viber, call)
• Coordinate regularly regarding product and price updates
• Handle escalations and resolve client issues

4. Expansion of Business Channels

• Build new business channels for the company by prospecting high value clients
• Conduct product presentations
• Prospect high value clients under target channels
• Comply with accreditation requirements
• Close new accounts and develop to regular account

5. Administrative Proposals and Reporting Accuracy

• Propose improvement in sales processes and strategies
• Create SOP’s and propose strategies to improve sales processes
• Update and monitor accuracy of prepared sales pipeline vs. actual performance
• Maintain accurate records for account documentation to support departmental needs
• Preparation and regular update of sales performance.

Qualifications:

• Bachelor's Degree in Business Administration, Marketing, Management, or a related field
• At least five (5) years of proven sales experience, preferably in the FMCG, retail, or related industry
• Strong background in B2B sales and account management
• Excellent customer relationship and negotiation skills
• Willing to conduct fieldwork; driving skills and a valid driver's license are an advantage
• Detail-oriented with strong analytical and problem-solving abilities
• Proficient in preparing sales reports, documentation, and business correspondence
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
• Strong interpersonal, communication, and stakeholder management skills
• Results-driven, proactive, and capable of working independently and as part of a team