Retention - Sales Representative

₱30K[Monthly]
RemoteFull-time3-5 Yrs ExpHigh/Senior High School
Share

Remote Details

Open Country：Philippines

Language Requirements：English

Job Description

English LanguageCustomer ServiceCall Centre

Description

  • Interface with customers in a call center environment
  • Must achieve daily, weekly and monthly quotas set up by management
  • Retain existing customers while providing exemplary customer service
  • Provide customers with a vast knowledge of information, i.e. products and services, rates and benefits
  • Provide alternative pricing options and other retention offers to maintain existing customers
  • Required to know benefits and features of products and services
  • Accurately identify customer accounts to effectively determine the product(s) and pricing eligibility
  • Navigate through multiple systems in a timely manner
  • Perform data entry tasks associated with a customer's account
  • Complete all commitments offered to customer in a timely manner, i.e. call backs and rate adjustments
  • Must follow all guidelines set up by company
  • Use training and educational tools to enhance customer service/retention skills
  • Volunteer and actively participate in team meetings and activities
  • Perform other assigned duties and tasks necessary to support the Customer Relations/Retention Department

Requirements

  • High School Degree acceptable
  • 3 years of inside sales or customer retention BPO experience
  • Ability to listen, negotiate and work with a wide range of customers
  • Ability to address problems that involve critical thinking in a tactful manner
  • Ability to effectively communicate information to customers
  • Maintain confidentiality regarding company, customer and employee information
  • Excellent computer skills and ability to navigate through multiple systems
  • Understand quality standards for work and represent company in a positive light

Shiela ann Rogando

recruiter JetSon Manpower Agency

Active today

Posted on 27 November 2024

Explore similar jobs

View more similar jobs

JetSon Manpower Agency

Unfinanced / Angel

101-500 Employees

Recruitment Firm

Report this job

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.