The Retail Operations Manager, reporting to Senior Brand Manager, oversees and coordinates the operations of multiple fashion retail stores within a designated area. This role involves managing a team of Area Managers and ensuring each store operates efficiently, meets sales targets, and upholds brand standards.

Area Manager Supervision:

• Directly manage, monitor, and guide a team of Area Managers responsible for individual stores within the designated area
• Responsible for increasing store sales and net revenue and minimizing sore overheads.
• Responsible for increasing store sales and net revenue, as well as minimizing store overhead.
• Responsible for monitoring the number of stores.
• Set performance expectations and objectives for Area Managers and conduct regular performance evaluations.
• Provide coaching and support to help Area Managers achieve their goals.

Store Operations Management:

• Ensure that each store within the area follows company operational standards and policies.
• Oversee daily operations, including inventory management, visual merchandising, and customer service.
• Monitor and analyze store performance metrics, identifying areas for improvement.

Sales and Financial Management:

• Collaborate with Area Managers to develop and implement sales strategies and goals for each store.
• Analyze sales data and financial reports to assess store performance and make recommendations for improvement.
• Assist in budgeting and expense control to maximize profitability.

Visual Merchandising and Brand Standards:

• Ensure that all stores maintain consistent visual merchandising and brand presentation.
• Implement and enforce visual standards and promotional campaigns across stores.
• Collaborate with marketing teams to execute marketing initiatives effectively.

Staff Development:

• Oversee the hiring, training, and development of store staff, working with Area Managers to ensure they provide excellent customer service.
• Foster a culture of teamwork, excellence, and customer focus.

Inventory Control:

• Monitor inventory levels and turnover rates to minimize stockouts and overstock situations.
• Collaborate with Area Managers to implement loss prevention measures.

Compliance and Policies:

• Ensure all stores adhere to company policies, procedures, and compliance requirements.
• Stay informed about industry regulations and implement necessary changes.

Reporting and Analysis:

• Prepare regular reports on area-wide store performance, sales KPIs, and operational metrics.
• Provides market feedback on market reception to specific items and categories to MPCD (Merchandising, Planning, and Control) and Creatives.
• Analyze data to identify trends and opportunities for process improvement.

• Bachelor's degree in business, retail management, or a related field (preferred).
• Proven experience in retail management, including supervising multiple stores or Area Managers.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using retail management software and tools.
• Knowledge of fashion trends and the retail industry.