Responsibilities:

• Attend to customer queries, provide information and resolves customer complaints whether by phone, email or in person
• Ensure the master list of database, members 201 files, welcome home program data and directory of residents are up to date
• In-charge of preparing and monitoring of RFID’s of the residents
• Organize and coordinates all special/social events for residents
• Prepare a summary report on a monthly basis (Operations)
• Attend to customer queries, provide information and resolves customer complaints whether by phone, email or in person
• Oversee the operations of the property specifically in the lobby
• Lead and supervise the Concierge team to ensure they offer the best service, knowledge and assistance to the residents
• Lead and supervise the Housekeeping Team
• Maintain informational bulletin board in the lobbies\
• Ensuring all the communal areas are kept clean, tidy and aesthetically pleasing
• Assist in developing customer service satisfaction programs
• Perform other tasks that maybe assigned from time to time

URGENT HIRING

RESIDENT RELATIONS OFFICER

LOCATION: Mandaluyong

QUALIFICATIONS:

• Minimum of 1-2 Years Work Experience in a relevant field
• Proven experience as Supervisor or relevant role in a Hotel or Residential industry
• Bachelor degree holder in Tourism/ Hospitality - or other similar courses
• Personable and projects a professional image
• Ability to learn a variety of Job descriptions
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
• Excellent in English (verbal and written)
• Proficient in Microsoft office
• Willing to attend onsite interviews in Ayala Center, Makati
• Can start ASAP
• Willing to be deployed at Mandaluyong