A Reservation Specialist is responsible for assisting clients with booking travel arrangements, including flights, hotels, car rentals, and vacation packages. They handle inquiries, provide expert advice on travel destinations, and ensure that reservations are accurate and aligned with customer preferences. Additionally, they manage cancellations, changes, and special requests, while maintaining a high level of customer service. The Reservation Specialist also stays updated on travel trends, promotions, and offers to provide clients with the best travel options at competitive rates. Strong communication skills and attention to detail are essential in this role.

• Previous experience in a travel agency or a related customer service role.
• Strong knowledge of travel destinations, industry trends, and booking procedures.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Attention to detail and the ability to work under pressure to meet deadlines.
• Proficiency in MS Office and other relevant travel-related software.
• Knowledge of travel regulations, including visa and passport requirements.
• Ability to upsell and recommend additional services or packages to enhance the customer experience.