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Real Time Analyst Executive - Pioneer UK & Australian Telco Accounts

20,000 - ₱25,000

Experience icon1 - 3 years
Education iconDiploma
Job type iconFull-time

Real Time Analyst Executive - Pioneer UK & Australian Telco Accounts

20,000 - ₱25,000
Location iconcebu-cityExperience icon1 - 3 years
Education iconDiplomaJob type iconFull-time
Posted on 04 December 2021

Job Description

Posted on 13 September 2021

Analysis – Strong Analytical skills

·        Should be able to handle & achieve the departmental requirements

·        Maintaining secrecy of data

·        Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis

·        Should be open to change, Multi-tasking skills

·        Ability to manage real time queues and skill changes

·        Communication between Team Locations to effectively manage the staff

·        Ensure is able to effectively manage floor discipline

·        Ability to think on toes and take accurate decisions which will help in meeting the service goals

 

Key Deliverables (KRA/Measure):

·        Meet Real Time Adherence

·        SLA – Service Level/Abandon Rate Targets met on a consistent Basis

·        Real Time Reporting – Timeliness & Accuracy

·        Client Management – Internal and External

·        Ability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis

·        Ability to handle high level data analysis and data

Requirements

·         Good knowledge of MS Excel & other MS Office Applications

·        Should have good Knowledge of Avaya CMS

·        Ability to think strategically and work in terms of business opportunity and growth

·        Candidate should be ready to work in a 24*7 environment

·         Ability to handle pressure and a natural go getter

 

Experience

·        Should have minimum exposure in Call Center environment for 2 years

·        With atleast 1 year experience in Real Queue Management

·        Knowledge of Scheduling should have understanding of basics in Scheduling

Skills / Software

Analytical skills

Working Location

6F eBloc 3 IT Park Apas Cebu City or FCC Bldg IT Park Cebu City, Philippines

Job Description

minus

Analysis – Strong Analytical skills

·        Should be able to handle & achieve the departmental requirements

·        Maintaining secrecy of data

·        Knowledge (What the person must know): Understanding of operational process, logical thinking, reporting and analysis

·        Should be open to change, Multi-tasking skills

·        Ability to manage real time queues and skill changes

·        Communication between Team Locations to effectively manage the staff

·        Ensure is able to effectively manage floor discipline

·        Ability to think on toes and take accurate decisions which will help in meeting the service goals

 

Key Deliverables (KRA/Measure):

·        Meet Real Time Adherence

·        SLA – Service Level/Abandon Rate Targets met on a consistent Basis

·        Real Time Reporting – Timeliness & Accuracy

·        Client Management – Internal and External

·        Ability to work on data and generate various types dashboards, reports/ad-hoc reports required on real time basis

·        Ability to handle high level data analysis and data

Job Requirements

Plus

·         Good knowledge of MS Excel & other MS Office Applications

·        Should have good Knowledge of Avaya CMS

·        Ability to think strategically and work in terms of business opportunity and growth

·        Candidate should be ready to work in a 24*7 environment

·         Ability to handle pressure and a natural go getter

 

Experience

·        Should have minimum exposure in Call Center environment for 2 years

·        With atleast 1 year experience in Real Queue Management

·        Knowledge of Scheduling should have understanding of basics in Scheduling

Skills / Software

Plus
Analytical skills

Working Location

Plus
6F eBloc 3 IT Park Apas Cebu City or FCC Bldg IT Park Cebu City, Philippines

About the company

TECH MAHINDRA VCUSTOMER (CEBU) vCustomer is an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better. vCustomer is a leading provider of cost effective customer care solutions. vCustomer Philippines goes beyond the basic value propositions of lower cost by adding tangible, measurab...

IndustriesBPO
Employees> 1000

Recruiter

Lyndon Ramo Jr.  
42% response rate, respond within a monthLast active 30/11/2021
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