Responsible for the support and maintenance to existing application functionalities.

• Provide second-level support for assigned production-related application incidents within established service level requirements and application maintenance in coordination with the vendor where applicable.
• Minimize the occurrence of application incidents by investigating, analyzing, developing and implementing corrective measures as directed.
• Provide support for operational requests received within agreed TAT.
• Provide technical inputs to address maintenance requirements.
• Provide technical inputs for requirements of assigned key initiatives for application stability or customer experience or improve business unit’s operational efficiency.
• Prepare technical design documents where applicable.
• Code programs based on requirements in accordance with company programming standards.
• Perform unit testing, document test results and prepare unit test signoff form; or review other programmers or vendor’s test results where applicable or assigned.
• Provide technical support and/or resolution/fixes to reported errors during systems testing/systems integration testing and user acceptance testing where needed.
• Prepare application for implementation in test and production environments with the necessary documents according to the change control standard.
• Provide technical input if there is proposed service catalogue item for handled application, deliver automation or provide procedures and monitor implementation of the service catalogue.
• Work with other IT Delivery units’ personnel to plan and execute service transition activities of applications.
• Maintain the application section of the Technical Recovery Procedure of the supported application.
• Train, as necessary, other Programmer Analysts on application functionality and features, Department and Division function, guidelines and processes to be followed; provide technical guidance to other programmers where needed.
• Perform other related functions that may be assigned from time to time.

Must have:

• Bachelor's Degree in IT or Related course.
• Must have a minimum of 3 years of experience as a Programmer Analyst or Frontend Developer. (Non-negotiable)
• Must have minimum 3 years of experience in using JavaScript. (Non-negotiable)
• Must have minimum 3 years of experience in using React.js. (Non-negotiable)
• Must have minimum 3 years of experience in using Node.js. (Non-negotiable)
• Must have experience in advance core JavaScript skills (closure, promises, ES6, concurrency, event loop, etc.) (Non-negotiable)
• Must have experience in software design. (Non-negotiable)
• Must have experience in microservices development (Express or Loopback). (Non-negotiable)
• Must have experience in Software Development Life Cycle (Waterfall or Agile). (Non-negotiable)
• Must have experience in writing unit tests and following coding standards. (Non-negotiable)
• Must have experience in writing/reading Technical Documentation. (Non-negotiable)
• Must be amenable to work on development of scripts using automated tools, like cypress.io. (Non-negotiable)
• Ability to handle multiple tasks simultaneously.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively across multiple departments.
• Must have good communication skills. (Non-negotiable)