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Product Trainer - Telco

20,000 - ₱30,000

Experience icon1 - 3 years
Education iconDiploma
Job type iconFull-time

Product Trainer - Telco

20,000 - ₱30,000
Location iconcebu-cityExperience icon1 - 3 years
Education iconDiplomaJob type iconFull-time
Posted on 04 December 2021

Job Description

Posted on 13 September 2021

Responsibilities

·        Responsible for conducting process training to new hires and evaluate their performance based on their competencies.

·        Deliver Product and Process Trainings

·        Take up new hire Training batches

·        Maintain attrition and throughput as per process guidelines

·        Coach and counsel where-ever needed

·        Document Training reports and trackers

·        Conduct Pre & Post assessment to identify any red flags (if any)

·        Provide feedback to specific areas of opportunity

·        Coach associates on DSAT with a clear understanding of process requirement

·        Generate and maintain regular reports

·        Understand process requirement

·        Conduct regular audits to check training effectiveness

·        Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality

Requirements

Requirements

  • Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Experience in handling a Healthcare program is preferred
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills
  • Good understanding of Group Dynamics (diversity)
  • Analytic and Results Oriented

Skills / Software

Excellent Communication SkillsStrong Work EthicLeadership DevelopmentCoaching

Working Location

eBloc 3 IT Park Apas Cebu City or FCC Bldg IT Park Cebu City, Philippines

Job Description

minus

Responsibilities

·        Responsible for conducting process training to new hires and evaluate their performance based on their competencies.

·        Deliver Product and Process Trainings

·        Take up new hire Training batches

·        Maintain attrition and throughput as per process guidelines

·        Coach and counsel where-ever needed

·        Document Training reports and trackers

·        Conduct Pre & Post assessment to identify any red flags (if any)

·        Provide feedback to specific areas of opportunity

·        Coach associates on DSAT with a clear understanding of process requirement

·        Generate and maintain regular reports

·        Understand process requirement

·        Conduct regular audits to check training effectiveness

·        Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality

Job Requirements

Plus

Requirements

  • Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.
  • At least 2 year(s) of working experience in the related field is required for this position.
  • Experience in handling a Healthcare program is preferred
  • Excellent written and verbal communication skills
  • Must possess good presentation skills
  • Excellent Organizational and planning skills
  • Good understanding of Group Dynamics (diversity)
  • Analytic and Results Oriented

Skills / Software

Plus
Excellent Communication SkillsStrong Work EthicLeadership DevelopmentCoaching

Working Location

Plus
eBloc 3 IT Park Apas Cebu City or FCC Bldg IT Park Cebu City, Philippines

About the company

TECH MAHINDRA VCUSTOMER (CEBU) vCustomer is an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better. vCustomer is a leading provider of cost effective customer care solutions. vCustomer Philippines goes beyond the basic value propositions of lower cost by adding tangible, measurab...

IndustriesBPO
Employees> 1000

Recruiter

Lyndon Ramo Jr.  
42% response rate, respond within a monthLast active 30/11/2021
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