Responsible for the end-to-end operations management. Overall program lead for operational strategies in conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Accountable for enhancing performance, fostering leadership development, optimizing processes, and executing process enhancements.

• minimum of 3 years of substantial experience in team, performance, and client management.
• Solid BPO Experience (Banking & Financial, Collections - Inbound & Outbound).
• Experience in US banking and financial background – is a huge plus.
• Possess in-depth knowledge of operations management principles and strong coaching abilities.