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Operations Group Leader - Logistics Account

35,000 - ₱40,000

Experience icon1 - 3 years
Education iconDiploma
Job type iconFull-time

Operations Group Leader - Logistics Account

35,000 - ₱40,000
Location iconcebu-cityExperience icon1 - 3 years
Education iconDiplomaJob type iconFull-time
Posted on 04 December 2021

Job Description

Posted on 13 September 2021

 Responsible in supervising and coaching Trainers and establishes performance expectations and conducts evaluations based on expectations

·    Assists the Training AM/Manager with training logistics

·    Manages training attrition and throughput with the help of the Training AM/Manager as per process guidelines

·    Creates and monitors projects to improve training processes

·    Review, update and provide recommendations on the training materials, curriculum and modules

·    Responsible for conducting and delivering end-to-end training to new hires and evaluate their performance based on their competencies whenever necessary

·    Document Training reports, trackers, dashboards etc.

·    Conduct Pre & Post assessment to identify any red flags (if any)

·    Generate and maintain regular reports

·    Understand process requirement

·    Conduct regular audits to check training effectiveness

·    Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality


Requirements

*Preferred: Candidate must possess at least a Bachelor's/College Degree , any field.

*At least 3 year(s) of working experience in the related field/similar capacity is required for this position.

*At least 3 years experience handling Operations

*Excellent written and verbal communication skills

*Must possess good presentation skills

*Excellent Organizational and planning skills

*Good understanding of Group Dynamics (diversity)

*Analytic and Results Oriented

Skills / Software

LeadershipStrategic PlanningTeam BuildingExcellent Communication SkillsCoaching

Working Location

eBloc 3 IT Park Apas Cebu City or FCC Bldg IT Park Cebu City, Philippines

Job Description

minus

 Responsible in supervising and coaching Trainers and establishes performance expectations and conducts evaluations based on expectations

·    Assists the Training AM/Manager with training logistics

·    Manages training attrition and throughput with the help of the Training AM/Manager as per process guidelines

·    Creates and monitors projects to improve training processes

·    Review, update and provide recommendations on the training materials, curriculum and modules

·    Responsible for conducting and delivering end-to-end training to new hires and evaluate their performance based on their competencies whenever necessary

·    Document Training reports, trackers, dashboards etc.

·    Conduct Pre & Post assessment to identify any red flags (if any)

·    Generate and maintain regular reports

·    Understand process requirement

·    Conduct regular audits to check training effectiveness

·    Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality


Job Requirements

Plus

*Preferred: Candidate must possess at least a Bachelor's/College Degree , any field.

*At least 3 year(s) of working experience in the related field/similar capacity is required for this position.

*At least 3 years experience handling Operations

*Excellent written and verbal communication skills

*Must possess good presentation skills

*Excellent Organizational and planning skills

*Good understanding of Group Dynamics (diversity)

*Analytic and Results Oriented

Skills / Software

Plus
LeadershipStrategic PlanningTeam BuildingExcellent Communication SkillsCoaching

Working Location

Plus
eBloc 3 IT Park Apas Cebu City or FCC Bldg IT Park Cebu City, Philippines

About the company

TECH MAHINDRA VCUSTOMER (CEBU) vCustomer is an end-to-end business solutions provider, that specializes in helping clients generate higher revenue, increase customer retention and to understand their customers better. vCustomer is a leading provider of cost effective customer care solutions. vCustomer Philippines goes beyond the basic value propositions of lower cost by adding tangible, measurab...

IndustriesBPO
Employees> 1000

Recruiter

Lyndon Ramo Jr.  
42% response rate, respond within a monthLast active 30/11/2021
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