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Non-Voice Customer Service Representative (CSR) - Healthcare - Dumaguete City

10,000 - ₱15,000

Experience icon1 - 3 years
Education iconDiploma
Job type iconFull-time

Non-Voice Customer Service Representative (CSR) - Healthcare - Dumaguete City

10,000 - ₱15,000
Location icondumagueteExperience icon1 - 3 years
Education iconDiplomaJob type iconFull-time
Posted on 30 November 2021

Job Description

Posted on 13 October 2021

At TTEC, we’re all about the Human Experience. Elevated. As a temporary work from home and site-based Healthcare Customer Service Representative in Dumaguete, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing Do you have a passion for helping others and giving them a piece of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.


During a Typical Day, You’ll

· Answer incoming communications from customers

· Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role

· Open to newbies or with customer service experience plus some post-secondary education or a Senior High School graduate

· Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations

· A solution-oriented mindset to ensure happy customers

· You lead by example and work with your team to contribute to the overall success of your client program

· Computer savvy


Technology and work environment requirements for the job (Temporary Work from Home):

· Have the right connection – a home internet connection of 15-25 Mbps (you may do a quick check through Fast.com)

· Computer – we’ll supply and deliver at your doorstep

· Must be able to hard-wire (via ethernet cord) directly into your home modem

· Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working


What You Can Expect

· Competitive pay and performance-based incentives

· Knowledgeable, encouraging, supporting and present leadership

· Diverse and community minded organization

· Career-growth and lots of learning opportunities for aspiring minds

· And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

· An accessible office location at Dumaguete Business Park, South Rd., Calindagan, Level 1, Dumaguete City, Philippines.


A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest

level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.


About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Requirements

What You Bring to the Role

· Open to newbies or with customer service experience plus some post-secondary education or a Senior High School graduate

· Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations

· A solution-oriented mindset to ensure happy customers

· You lead by example and work with your team to contribute to the overall success of your client program

· Computer savvy


Technology and work environment requirements for the job (Temporary Work from Home):

· Have the right connection – a home internet connection of 15-25 Mbps (you may do a quick check through Fast.com)

· Computer – we’ll supply and deliver at your doorstep

· Must be able to hard-wire (via ethernet cord) directly into your home modem

· Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working


Skills / Software

Customer Service

Working Location

DBP IT Plaza, South Road, Calindagan, Dumaguete City, Philippines

Job Description

minus

At TTEC, we’re all about the Human Experience. Elevated. As a temporary work from home and site-based Healthcare Customer Service Representative in Dumaguete, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing Do you have a passion for helping others and giving them a piece of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers experience being just average or an exceptional one.


During a Typical Day, You’ll

· Answer incoming communications from customers

· Conduct research to provide answers for customers to resolve their issues


What You Bring to the Role

· Open to newbies or with customer service experience plus some post-secondary education or a Senior High School graduate

· Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations

· A solution-oriented mindset to ensure happy customers

· You lead by example and work with your team to contribute to the overall success of your client program

· Computer savvy


Technology and work environment requirements for the job (Temporary Work from Home):

· Have the right connection – a home internet connection of 15-25 Mbps (you may do a quick check through Fast.com)

· Computer – we’ll supply and deliver at your doorstep

· Must be able to hard-wire (via ethernet cord) directly into your home modem

· Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working


What You Can Expect

· Competitive pay and performance-based incentives

· Knowledgeable, encouraging, supporting and present leadership

· Diverse and community minded organization

· Career-growth and lots of learning opportunities for aspiring minds

· And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you

· An accessible office location at Dumaguete Business Park, South Rd., Calindagan, Level 1, Dumaguete City, Philippines.


A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest

level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You’ll contribute to the success of the customer experience as well as the overall success of the team.


About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Job Requirements

Plus

What You Bring to the Role

· Open to newbies or with customer service experience plus some post-secondary education or a Senior High School graduate

· Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations

· A solution-oriented mindset to ensure happy customers

· You lead by example and work with your team to contribute to the overall success of your client program

· Computer savvy


Technology and work environment requirements for the job (Temporary Work from Home):

· Have the right connection – a home internet connection of 15-25 Mbps (you may do a quick check through Fast.com)

· Computer – we’ll supply and deliver at your doorstep

· Must be able to hard-wire (via ethernet cord) directly into your home modem

· Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working


Skills / Software

Plus
Customer Service

Working Location

Plus
DBP IT Plaza, South Road, Calindagan, Dumaguete City, Philippines

About the company

Join us in delivering amazing customer experiences! We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We also create exceptional experiences for our employees. We invite you to join our journey and experience it for yourself! At TeleTech, you can enjoy a fast-paced career that offers exciting professional development and career...

IndustriesBPO
Employees> 1000

Recruiter

Danica Mariel San Juan  
98% response rate, respond in more than a monthLast active 5 hours ago
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